I have used this facility for years. What I like most is the personal attention :) They know who…read moreyou are and care about your stuff. It helps, of course, that the prices are attractive. It is away from densely populated areas, though close to Ravenna and Streetsboro and I-80, I-480. It is a very secure facility; high fences and sturdy separated buildings, secured gated entry after hours. Easy access to facility and your unit. Office is on the premises, so they also keep an eye on things. Everything here is clean and well maintained. The office sells locks and related items in case you need them and, as mentioned earlier, the owner and staff are happy to be helpful. It is hard to imagine how a storage facility could be better. I am confident my stuff is safe from both weather and people, so that why I keep it here :)

As a business man I find the professionalism and personal attention very refreshing. The staff is…read moreknowledgeable, courteous and willing to go the distance it takes to make any aspect of their services comfortably usable. After all they provide storage, truck rental and uniforms. Storage: Many sizes to to fit any budget and weather proof doors. Secure gate accessible 24/7/365 and active video camera protection, plus high fences and buildings that are not all connected adding to the security of each unit. Truck rental: Quality trucks at a reasonable price. Clean, well maintained and helpful staff. Free truck usage to gather your stuff and move it in the first time! Who does that? Uniform/Embroidery/silk screen: This place is miss named. Route 14 Storage is a great storage facility, but, the embroidery, silk screen, uniform aspect is unbelievably diverse. Uniforms, logos, t-shirts, jerseys, security uniforms, novelty items, hats, pens, etc. all available at this facility. A graphic designer is on staff to help you design anything you need from hats to pants to pens to whatever you need (even shoes?). I love this place and the people who staff it! Many thanks to all who work there.

Love the clean well kept facilities. my 10 x 20 storage is drive in easy. If you wish your moneys…read moreworth this is it. Just ask Stephanie, and stuff happens right away. I would highly recommend for all hotrod guys.

I live in Chicago and had to make arrangements long distance for my mom in Akron when she had a…read morestroke and move out of her home. Deborah, the manager, was incredibly helpful, setting me up with the perfect unit for my needs. On the day we had to move, she went out of her way to be helpful and kind to my husband (who was driving the uhaul) when we ran late and had other things come up. On a stressful, emotional day, she took care of us. And when we moved OUT of storage a month later when my mom went into Assisted Living, she replied with, "I'm always happy when tenants' plans are proceeding as hoped. I feel better about our business here when I know we're helping people move forward!" How nice is that? The facility is super clean, easy to get into, bright, our heated unit was in excellent condition, and I felt the fee was reasonable. But it was the PERSONAL TOUCH that made the experience worth it. Highly recommended.

Great place to rent from. Very accommodating & accessible…read morewith reasonable prices. Highly recommend for any of your storage needs Kelley was very easy to work with .

bad business tried draft people card without asking and turn on auto pay without asking and not…read morematch what lease say and had me move out over fixing car I rather fix cars there instead side of road and took pic of my stuff at first time moved in so don't go rent there no good business and nosy landlord thanks

After requesting info from several storage companies to see their facilities, Steve (Owner) @ Smart…read moreSelf Storage responded in a timely manner with no BS info about both intro and regular rental rates. See above. I was impressed with the cleanliness, quality and the security of this facility. Steve's straightforward service included showing me a 10' x 10' unit and made sure that I was clear on how I access the property & my unit. There is a secure access restroom that is open 6 AM till 11PM. No, I am not Steve's brother-in-law.

I recently had the good fortune to discover Smart Self Storage in Macedonia…read more I'm moving here from out-of -state and spent a day scouting storage facilities to prep for the move. Many places are a bit run down or operated by large corporate chains. My experience with the bigger chains is frequent and unpredictable rate increases. Then someone recommended Smart Storage which had just opened about a month ago. AMAZING! The place is brand new, really well designed, and I appreciate that access is NOT 24/7. Currently access is 6AM -11PM. I never loved the idea of people rooting around at all hours of the night. The units are immaculate and it appears that all of the infrastructure, cameras, and access doors are the latest tech. The best part of the entire experience is the owner Steve. This is a family owned and operated business. What a difference from dealing with an anonymous corporation. Steve helped me figure out the right storage solution for my needs and made the entire experience a joy. I look forward to coming here. For the record I am not being compensated in any way for this review. After 30 years of renting various units I will say this is the best I have come across. Check it out for yourself!

We have used this company for extra storage and highly recommend them. It's so nice that some of…read morethem are temperature controlled and the manager is always easy to get a hold of. If you need a storage unit this is the place to call. Units are clean and they have a variety of sizes.

We have had 2 units for several years and have always had open communication with the manager. We…read morealways pay for our units 2 months at a time and appreciate the property management. We have been thanked by the manager for being such loyal customers. Today we went to the units to put stuff away and our locks were cut off and laying on the ground and their locks were on the doors. I have never been late on any payments or if I forgot to mail it I'd call the manager or she'd call me. I totally missed sending in our payments this time but I usually get a friendly reminder call because their computer program sends me late notices all the time due to their system not being able to process 2 months payments at a time and I've been told to ignore them by the manager. I am going to assume their is a new manager and possibly the friendly customer service, open communication may be lost as with so many businesses these days. You'd think if its a first offense after paying ahead a month for years you'd get a call before they just destroy your locks and forbid you access. I am so disappointed right now in their customer service at this time that I would certainly not recommend this location but hopefully things will change when they open on Monday.

Update to prior review: billing issues have been corrected - I have received bills in a timely…read morefashion and the office sends me follow up verification after my payments have posted. Glad things have improved. Much better now. Scott D.

DO NOT USE THIS FACILITY..... They will charge you…read moreunwarranted late fees then lock you out for $10.00. They will also raise your rates soon after you move in. RIP OFF. Very unprofessional. I will be filing with the BBB.

Went to rental a van. Doors locked at 10:15 on a Saturday. Went to the service station and the…read moreowner said they open at 11am. We said we will be waiting. Owner said he will send his son as soon as he makes a bank deposit across the street. I go back and wait. 11:15 I drive back to the service station and ask why Noone opened the storage place. Said they changed their mind and won't be open today. They would have just left us waiting, knowing we were there. I will never give them my business in the future. Poorly run business and definitely not customer iriented.

They are also a drop off point for UPS and Fed Ex. Every time I have had to ship something, they…read morehave been extremely nice and helpful. They even helped me pack up a package that had a lot of parts and I couldn't make them fit in the box. Definitely will use them again!

terrible service. stayed only first month, the place is dirty and employees are very unprofessional…read moreand 90% of the time you'll never be able to get ahold of someone... I do not recommend

Very nice people to work with. Warm and enclosed. Lots of spaces to choose from. I think of all the…read morestorage places, this was the nicest to work with.