The salesman came to the house to give us a quote. We were concerned about our glass top dining…read moreroom table. It was agreed that it would be disassembled for the move. We also told him we would take the $10,000 of insurance for $100...a no brainer as I said to him. The movers called him the day of the move, and he stuck cardboard between the glass. They moved it without disassembling it and damaged it. I filed a claim only to be told I did not have insurance. Turned out I did not realize it was not included in my quote...yes, my fault but the salesman apparently did not own up to his error. They should have disassembled the table as agreed. Had they taken time to look at it, they would have found that it was easy to do so. The table was worth well over $2,000. The offered me $120 and agreed to come up to $200. Not good business and I do not recommend them!

NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

This was the best moving experience I have ever had! And I've moved a lot!…read more James and his team were punctual, careful, and friendly. They got our move done faster than expected and each one was a pleasure to deal with Hopefully I won't be moving for a few years, but if I so, I'm going with Leader again, and requesting James and his team.

We originally booked Leaders to move furniture only. The day before our scheduled move, John, the…read moreOperations Manager, called to confirm everything for the following day. During that conversation, I asked what it would cost to add approximately 70 boxes to the move. John told me the cost would be "anywhere from $2 to $5 per box, depending on how big each box is." I told him I would discuss it with my husband and get back to him. Less than an hour later, I called back and spoke with Kevin, the General Manager, to let him know that we wanted to add the boxes. Kevin gave me a price that was above the $5-per-box range John had just quoted, with no consideration for the size of the boxes. I explained to Kevin exactly what John had told me only moments earlier. Instead of acknowledging the discrepancy or trying to find a reasonable solution, Kevin repeatedly told me that "the system doesn't quote like that," that John must have been giving me an average, or that perhaps I had misunderstood John. That was extremely frustrating. I was simply trying to resolve a pricing discrepancy between two people within the same company. Rather than taking ownership of the situation and working with me to find a reasonable solution, I felt as though the responsibility was being placed on me. At that point, I told Kevin that I was so frustrated with the sudden change in pricing and the way the situation was being handled that I wanted to cancel the entire move. Kevin did not attempt to resolve the issue or retain our business--he immediately took us off the schedule. Fortunately, we had enough flexibility with our move to take our business elsewhere. But I was genuinely surprised that a General Manager would handle a customer situation this way, particularly the day before a scheduled move. For a company with such high ratings, I expected much better customer service, communication, and transparency. My experience left me feeling that Leaders was not "leading" in those areas. I also have to question the company's "no hidden fees" claim based on this experience. From my perspective, the price changed after we had already committed to the company, and when I questioned the discrepancy, I did not feel that my concerns were taken seriously. This review is based solely on my personal experience, but I would strongly recommend getting every price and every potential additional charge in writing before committing to a move with this company.

I've been dealing with them for four years now and have been very happy. The staff is friendly,…read moreprices are very reasonable and access to the unit it awesome. They have a variety of sizes and even offer units indoors. I

To me, this is the perfect self storage facility. Easy to get a unit and the manager of the…read morefacility (Sharon) is about the nicest, most sincere and helpful person you could meet. She helped me with all my questions prior to renting a unit. This place is clean and secure. Excellent hours of availability. Getting there is so easy, they're right next to interstate 76, directly across the street from Summit Auto Racing. So whenever I stop by my storage unit I always go across the street to check out the sweet street rods on display. . Thank you Tallmadge Self Storage for having such a great facility available with very good rates and for having such a genuinely kind person running the place. Jim N.

Great place.. Good people!! Nice and safe place for storage! Great to store your valuables and…read moresuch. Never a problem...

The owner is a women, who happens to be his wife who runs the storage units. Her husband is only…read moreinvolved when there is a bad Tennant who does not pay his bill. Sounds to me like Daniel T. might have been asked to leave!. Yes, we are the cheapest around! We are a small family owned storage facility and only have two buildings. Our rates have only gone up once in 15 years and we are pretty proud of that.

They get you in with a promotional rate then hike the price over 50% several times out the year,…read morenot every six months like most other storage companies. It's a complete ripoff and not fair to honest customers. John is the absolute greatest person to work with, and always tries his best to make sure your needs are met within his strength. Thank you so much John. This company or whoever's the head manager is just wrong!!

This is my closeout review…read more First, I want to acknowledge the staff--John in particular was absolutely great to work with. He was professional, helpful, and made the experience pleasant on a personal level. However, my issue is with the company's pricing practices, which felt like a clear bait-and-switch. I initially signed up under a promotional offer that provided a reduced rate for the first three months, with the understanding that it would then move to a set standard rate. However, before the promotional period even ended, I received notice that my rate would increase--by nearly 38% above the agreed-upon post-promotion rate. As a result, I didn't even receive a full month at the standard rate I originally agreed to before being hit with a significant increase. That feels misleading and undermines the terms presented at signup. Overall, it gives the impression that the company relies on promotional pricing to attract customers, only to quickly raise rates to offset those discounts.

Four stars is all I can give. The right taillight did not work at all. This was the only trailer my…read morevehicle could tow. So I had to take it that way. The trailer operated as designed otherwise. The staff was friendly.

Terry was so helpful with my service, she was very insightful and was able to provide all the…read moreanswers I needed. She was also very welcoming. I am satisfied with the service I have received

we are very very satisfied with extra space storage! Angelica was great to work with and very…read morehelpful in guiding me through the whole process of which units to rent and how much space that we would need. My belongings were totally safe, and felt that I would always trust them again with my things if need be!

Staff is always friendly and helpful. Called today with some questions, and customer service…read moreresolved my concerns right away. Definitely recommend this storage company. Keep up the good work Extra Space Storage! :)

Do not use this company! They overcharged us by a lot from the original estimate we were given and…read moredid not notify us when our items were being weighed despite it being requested when we signed the contract. The movers who came to the house were rude to my elderly mother and dismissed her when she asked about the weighing. When I called to question why our bill went up so much the woman Anne who works there was extremely rude and hung up on me. The worst experience I've ever had with a business.

I made last minute arrangements to have all of my things moved to my new home and they accommodated…read moreme. The two men that moved my things had to unhinge doors and move appliances around just to get everything out (which I felt bad about) but they put everything back in place without incident. They are cheaper than most moving companies that have me quotes. I would highly recommend them!