I thought the process to obtain a storage unit was seamless! Completed everything online and lock…read morewas waiting in the unit for me!! I've been using them all over the country for years. I highly recommend Public Storage!

I bought a 10 x 10, and was given a 10 x 8 space. No compensation was offered or made. I was…read moretold the website is only for 'estimates '

If it could be negative it would. I am paid up on my account but my unit is double locked for the…read moreentire weekend, completely ruining my weekend and they're unwilling to help and unlock it. They said if I removed their misplaced lock they'd charge me so they're holding my possessions hostage.

To Whom It May Concern,…read more Before choosing Valley Storage, Akron, Ohio, we phoned to ask if the facility had video surveillance and if staff checked on the units at least once a day. The employee we spoke with assured us that their video protection was 24-7 and an employee always inspected the facility at least once a day. We moved our belongings into a Valley Storage unit in December 2019 and thankfully, nothing of note happened during the next two years. In February 2022 we received an email from Valley Storage asking if we were aware our padlock was broken. This was news to us, so we requested they placed a new lock on the unit at once. At that time we advised the staff member we would require a copy of the video surveillance to give to the police. During that phone call, the staff member informed us it would take a day or two for the supervisor to review the video and provide us with a copy. We would later find out that statement was false. A week or two later, while responding to our unfavorable Google review, a district manager told us that Valley Storage Akron rarely experienced this kind of situation. We found out later that this statement was untrue as well. Roughly a month later we went to Akron to check on the unit and make a police report. When the Police officer arrived, she stated that this storage facility is constantly being robbed. Especially during the winter months when snow piles up in front of the entrance gates leaving the facility completely unprotected. The officer said that the facility never makes an effort to remove the snow and as a result, the gate is not closed and locked for days at a time. When we reached the unit, we were devastated to find it completely ransacked. More than half of our belongings were missing, and the thief vandalized the property they did not steal. Furthermore, it is logical to assume the person stealing our property enjoyed an abundant amount of time in our unit. The thief ripped through our boxes choosing what to steal, and the items that remained were rearranged and damaged. Drawers had been dumped out, and clothes were stolen off their hangers, leaving the hangers behind. During that visit to our storage unit, the employee at the main desk offered some clarifying information. She explained that while there is video equipment for the facility, only certain areas are videotaped. We were shocked and dismayed to discover our unit wasn't and had never been, videotaped. At the beginning of this ordeal, we made repeated requests for the video of the theft in progress. The supervisor kept asking for our patience and promised she'd deliver the video soon. The supervisor blatantly misled us knowing no such video existed. And when a district manager finally contracted us, he promised we'd receive a video two days after our conversation. That was a year ago. Valley Storage advertises video surveillance by posting signs everywhere and informing potential customers over the phone. The signs do not say only certain units are under surveillance. The employee at the desk further explained she had never been instructed to inspect the facility daily, nor had she seen any other employee doing this check. While the police officer was obtaining our information, she mentioned that every year during the winter, the front gate freezes in the open position, unable to close for days on end. Subsequently, our unit did not have video surveillance, employees do not survey the units daily, and with the front gate being stuck in the open position we were completely vulnerable to theft on a constant basis. We have calculated our losses to be around $15,000. We have consistently paid Valley Storage every month and so far, we have paid over $2,500 for the rental of this unit. The staff at Valley Storage misled us, was untruthful did not provide sufficient protection for our possessions, and on multiple occasions, the entire facility was unprotected. Valley Storage's false advertising, faulty equipment, and their not removing snow banks that block the gate in the open position have constructed an entirely unprotected facility. We are asking for a portion of the monies we've paid, in good faith to Valley Storage, to be returned. L. Cava Sent from Mail for Windows

I've been dealing with them for four years now and have been very happy. The staff is friendly,…read moreprices are very reasonable and access to the unit it awesome. They have a variety of sizes and even offer units indoors. I

To me, this is the perfect self storage facility. Easy to get a unit and the manager of the…read morefacility (Sharon) is about the nicest, most sincere and helpful person you could meet. She helped me with all my questions prior to renting a unit. This place is clean and secure. Excellent hours of availability. Getting there is so easy, they're right next to interstate 76, directly across the street from Summit Auto Racing. So whenever I stop by my storage unit I always go across the street to check out the sweet street rods on display. . Thank you Tallmadge Self Storage for having such a great facility available with very good rates and for having such a genuinely kind person running the place. Jim N.

Part one of my U-Haul saga…read more Made a 1-way reservation with U-Haul for a move from Akron to Washington DC. U-Haul emailed us on Sunday to say to pick up the truck at a used car lot in South Akron on Monday. Of course, since they told us this on Sunday, and said used car lot was closed. Rather than risk showing up and them not having any supplies, we made a bonus trip to this U-Haul location to pick up some packing materials. So we pull into the parking lot and laying right there on the ground in the parking lot is a dirty mattress with mysterious red stuff all over it. DEFINITELY not what you want to see at a place where you're about to rent a moving truck. Which truck or storage unit did that nasty thing just come out of anyway? Chances that the inside was thoroughly and sufficiently cleaned is not good. Anyway... I'm yet to deal with the used car lot or the drop off location (still TBD). Let's hope the actual move goes more smoothly than the pre-move.

This is the worst U-Haul location there is. The supervisor is a complete jerk who always looks for…read moreways to penalize you and will completely disregard any you as a customer. I've rented from U-Haul over 100 times during the last 5+ years and this supervisor is the worst. Go to the Tallmadge Ave. location if you don't want to be stiffed with extra penalties.

Needed to find a place to store my extra stuff. This place has all well maintained secure and the…read morestaff is very friendly and helpful. I started my own small little business before the pandemic just to make ends meet and I found myself again renting another smaller shed but enjoyed knowing that everything that I've been putting in there is secure.

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