My small web based company recently started using the internet services from PANGAEA. I can not…read moreexpress in words how awesome the customer service and service has been. They resolve complaints and needs very quickly. My service has never been out and my speed has been efficient and consistent. I could not ask for better than PANGAEA. Thank You, Tonya Portis Puppawrazzis

I have used Pangaea for my business internet provider for the last 8 years. It is a very good value…read morefor the money,it would cost me much more to have AT&T Internet. I love the personal service they provide, you can always speak with a real person when you have an issue whether it be a billing question or a technical issue. I would recommend Pangaea internet to everyone!

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

5 years now, we've upgraded to the "unlimited" plan and it just keeps working. I spent all of the…read moreCOVID lockdowns working from my place in NC and Skyrunner kept going! Worth every penny, and thank you. :)

Back in February when I was unable to connect with the wifi, I contacted skyrunner and I was…read moreadvised that after the ice storm, the snow and rain was shorting out the service I was advised that it would be fixed by February 24th. Now two months later, with perfectly blue skies...I haven't had Wi-Fi in over a week and a half. I have never experienced such lack of service to this extent with any other internet provider. Wi-Fi is included in my rent and I cannot afford another provider. I am so disappointed in this company.

When their service works... it works well. When it doesn't you're out in the cold…read more I've replaced every wire and even my own internal router to placate the "Oh it isn't us" attitude I've gotten from Morris. I've replaced their modem I pay rent on and had house calls multiple times. I've tried to point out issues of packet loss, and even showed them 20% loss between two of their devices 14.|-- host-24-246-128-33.com.morrisbb.com 20.0% 10 125.0 124.9 124.8 125.0 0.0 15.|-- host-24-246-128-10.com.morrisbb.com 0.0% 10 124.7 124.6 124.5 124.7 0.0 ... but to no avail. Of course normally their service takes a hit at night when everyone is actually using the service from home, to which if you call you find out "we have no technicians till 8am". You have no network admin on duty? Seriously? As I said, when it works, it is fast. When it doesn't due to their hardware constantly taking hits from southern electrical storms, poor configuration/redundancy, or just a port needing reset... you have to wait till someone is in, make it through their multiple layers of 'have you turned it off and on again' phone monitors, and then hope... HOPE... they believe that your 25+ years as an IT professional opinion might mean something. I cannot say I'd recommend them, however there are so few options out there you'll end up here anyway... just preaching to the choir like the rest of us.

We had to swap out two cable boxes. The shop is clean. We were greeted immediately. We weren't…read morebombarded with questions about what was wrong, when did it begin, etc. and that was refreshing. Thanks to technology all equipment involved was scanned and registered, we were given our new devices and sent on our way in a matter of minutes. And yes, the problem was actually the cable boxes so we now have fully functioning tv service. The 4-star rating is simply because the entire process was totally business so not much personal interaction or opportunity for in depth assessment.

You better train the phone customer service. The calls break down so badly that you cannot…read moreunderstand and the persons (6 or more) keep arguing and telling you that everything is fine. I had 19 (nineteen) calls with them - a total waste of time. For maybe 7 years and 10 times I have told them that they got my address wrong however they better waste time arguing than solve the problem. I pay 448.01 dollars monthly for this lousy service.

I went into the Optimum store to get help with an Optimum line behind my home that has been…read morelow-hanging and lying on the ground under a tree for over a year. Three techs have come out and nothing has ever been fixed. The first tech actually rested and tied the line across small trees (see photos), and now it's sagging through the woods and still sitting on the ground beneath a fallen tree. The second tech was "completely shocked" that it had been left this way, but didn't resolve it, and the third tech never contacted me at all. The older male employee I spoke with on Saturday in the store wasn't completely dismissive, but it felt rude and unhelpful for him to tell me this setup was "acceptable," especially since my follow-up research shows it absolutely isn't. He said he would try to help, but also told me the only way to get it taken care of was for the homeowner whose house the line is connected to to call it in themselves. I later learned that both she and the neighbor in between us have been calling all year with no results. He gave me a phone number to try, but it's geared toward active customers, and if you're not one, it's nearly impossible to reach a person. After a year of attempts from multiple neighbors (and many hours spent on the phone with Optimum) the line is still on the ground and nothing has been done.

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

I chose Vistanet first of all because of their service - they called within 24 hours of contact and…read moreshowed up within 24 hrs of that. They helped me figure out the Internet for my office but best of all, I was able to get world class VOIP where I can keep my business line separate from my personal but get both calls on the same device. I can also pull calls between devices and get video conferencing, all for a very reasonable price. They handled everything and provided training.

From the owner: We are an Asheville based business VoIP provider. We offer a wide range of services from a Smart…read moreNumber mobility platform to a fully featured office setup. We can also bring in Internet service to most locations.

The Staff were immensely helpful and resolved my concerns quickly. They were very knowledgeable and…read moreable to handle my situation with ease and professionalism. The atmosphere and energy is great!! They are charismatic but get the job done. I definitely will be coming back for any further Verizon related business! :)

With TWO stars and everyone having gone through your "phone system" the answer should be clear you…read more It is certainly is clear to all of us! Jim Oberlies

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

I was having trouble with a commercial install of DirecTV after a lightening strike. These guys…read morehad all the parts and pointed me in the right direction. I had my services back up quickly. Thanks Guys!

From the owner: Serving Upstate for over 15 years. We specialize in Dish, DirecTV, Hughes Net High-Speed Internet…read moreSatellite. We also sell and install Sony and LG HDTVs. Call us for a new install, dishmover, service call, or any questions you may have, we are happy to help or stop in the store to see the new programming and pricing packages and get a brochure to take home.