On the one hand, they showed up on time and fixed the issue. If the review was just about that, I…read morewould give 5 stars.
On the other hand, they were waaaaay overpriced on their original estimate ($750 to fix a broken garage door spring), and then offered a 30% discount "if you have AAA or anything like that", and then when that was still too expensive, they came down again in price. The estimate went from $750+ to the low $400s within 5 minutes. And was still a little high, IMHO. But had I trusted that it really cost $750 to fix it, that's what they would have gladly accepted!
When you call in a specialist (plumber, electrician, repairman, etc), aside from wanting the job done right, you want to know that they are being honest and trustworthy when it comes to price. We need to be able to trust people when we don't know the ins and outs of these specialized trades. Telling me that springs are $275 each (when you can buy the same thing at home depot for around $100/pair - I looked it up after the job was done and he told me the brand info), and telling me it's $250 for an hour of time to install (are you a lawyer?), and then telling me that it's another $175 to replace the metal rod that was bent (which, again, is closer to $50 at home depot, and again, the price miraculously came down when I said 'no way!'), doesn't seem like they are attempting to be fair and honest at all. If it wasn't a Saturday afternoon, and if our car wasn't stuck inside the garage, and we had the luxury of time to bring out other people, there's no way I would have worked with them. But once they came down by roughly 50% in price, it was close enough to what I knew the actual price should be, then I decided just to go with it. But bottom line is, if you are looking for an honest price, I would not call these guys. If you're looking for the job to get done properly, in a timely fashion, without concern for price, then I see no harm in calling them.
In the end, we paid $650+ for a job that should have been around $300.