My garage door opener wasn't working, I called my home appliance insurance on Thursday afternoon, They sent the work order to Active Garage Door Services. Same day Joe called and made appointment for Monday between 10am-2pm. Joe was at my house at 10am on Monday morning, checked everything and luckily he had parts for my old garage door opener in his truck. he fixed the broken chain replace the parts, all done in one hour. He was very knowledgeable, honest and professional. Thank you Joe. I highly recommend him and Active Garage Door Services. read more

Wow. Wow wow wow . Joe was amazing. Very knowledgeable. Been having issues with my garage and Joe was able to figure out the problem right away. Definitely using him again in the future . read more

Joe was amazing to work with! His pricing is fair and competitive. I shopped around for a new garage door installation. His communication and fair pricing is what made him so easy to work with. Definitely go with Active garage door services! read more

Even though I never got to meet Joe I am giving him a 5 star rating. He was sent by our insurance. We moved into a new house that let's just say has a lot problems we didn't know. He was on time. Efficient, helpful and honest. He advised me against costly repairs fixed my problem (without charging me- who does that these days) and reassured me he will come back if I need him. The world needs more People like Joe. I highly recommend him and plan on using him again read more

Came out and feed me a bunch of lies and did not fix anything. My money was stolen.

A business with Integrity! Wow! Professional, knowledgeable, and a courteous service, double wow!.. Very impressive! You can never really say that about businesses, who are always trying to up sale you, because you don't know what's the issue. My garage door fail and it sounded :( like a $$$ problem. I decided to yelp it and found this 5 star garage service business, made the call and I actually got to talk to a technician, Joe, who ask me questions and give me a possible issue of my garage. They squeezed me in an already busy schedule. The technician actually shows up in the time frame given and I even got the same technician who I had spoken over the phone, Joe! Yay! He took the time explain the issue and was a completely honest about what he was doing. I must say Joe was top customer services stats!! And should not forget the most important, honesty!! read more

Wow. Night and day customer service. Called them because garage door didn't close. The person who called me back, not so friendly. I explained the problem. He said it had been 14 months since we got the new motor. Only has 12 month guarantee. They offer 30 days on their labor. "You signed the receipt" he told me. Yes I did, but there shouldn't be a problem in 13 months. Right? I would think you would want to look at it. You know, good customer service. No, $75 to come and diagnose the problem. More if need parts. Ok. Do you work on Saturdays? No. You call other garage door service who is open on Saturday. You're right. Click. Totally night and day customer service. Very friendly and outgoing when we bought the motor. Not so much today. I get it. We all need to make money. I did sign the receipt. I honestly thought he would step up and come check his work. Ugly experience. It was the way he spoke to me. Very denigrating. A nasty tone to his voice. Like my mother always said, it's not what you say, but how you say it. Does not deserve the 5 star rating I gave him. read more

I am so happy to report the wonderful service I received from Active Garage Door Services. They made a major effort to repair my existing opener, but after that didn't succeed, they quickly switched gears and installed a new one. The whole process took one hour, and they checked in with me a couple of times to keep me up to date (I was in the house working). I would recommend them to anyone in Simi Valley, San Fernando Valley and neighboring areas. read more

This was an absolutely fabulous experience. We've had our garage door for over 10 years with no problems. When it stopped working-we panicked. They got us on the books in one day. This was the first time we were so completely impressed with a service company. I got an email/text notification that they were on their way. They showed up and very kindly explained everything. They finished up, took care of everything. Our garage works now and I didn't spend the entire day all bitter and grumpy. THANK YOU!!! read more

I called joe regarding my garage door springs, he was there same day freed my car, great services and very reasonable price for the springs and quality job he did. Highly recommended to my family and my hood. read more

We called American Home Shield to repair a garage door and they sent this company. The man that came was Joe and he said that the cable was off line and he that it was not covered by our warranty because it was part of the door, but actually it is a part of the rail and trolley assembly, but he wrote it so that it is not covered by our policy. Said he could fix it but only if we paid him $350. The real price he said was $475 and he would give us a break. We asked Joe how long it would take and he said 25-30 minutes and it comes with one month's warranty. We refused to pay him, called someone else that came right over and he did the job for $150. I do not evaluate their work but feel that the practice of extortion is very disgusting! Be aware!!! read more

My experience with Active Garage Door Service was great. My repair person Jay was on time and explained to me what was broken. He answered all of my questions about the repair. His manner was professional and courteous. Jay did a great job repairing our garage door. read more

Called early morning through American Home Shield, garage door motor not working, Joe called within an hour to let me know he can be there within 2 hrs. I was surprised the response was so quick. Joe showed up on time, did a thorough check of the problem. Fixed it quick and I was extremely pleased with the work. Thanks Joe. read more

I am happy. Our garage door works again! Joe and his partner spent time cleaning the areas around the sensors, aligning them and attaching the wires to the wall with staples. I watched as they took apart the overhead parts and replaced the logic/receiver circuit board and carefully put everything back together. They programmed my remote, too, and lubricated the track thoroughly, so the garage door is once again working as it should. They arrived right on schedule, spent the time needed to make the repairs, and cleaned up everything before they left. I recommend their services for your garage door needs. read more

Joe and Mark did a perfect job via American Home Shield to fix the wire connection for the reverse sensor. Great communication. Prompt service. Will use their service again if needed. read more

Amazing service, and a quick response too! Joe was there within 30 minutes and explained in the most helpful manner what the issue was with the door and how he could fix it. I am happy to report that there have been no problems with the door since. Thanks again guys! read more

So impressed! I wish I could give Joe and Active 10 stars!!! Garage door stopped working and I had no time to research anything or figure out what's wrong. I also couldn't wait a day or two. Joe squeezed me in to the schedule and came out same day!!! He is clearly knowledgable and good at what he does. He also had outstanding customer service! I immediately felt like I trusted what he was saying. He Fixed the problem quickly and garage sounds and works better than before! He made sure all was in good order and that I had all my questions answered! Thank you so much Joe! Definitely would call Joe again and refer him to my friends and neighbors! read more

Great service! Very honest. Didn't try to sell anything extra that was unneeded. They even programmed my car to my garage. Highly recommended, will be using them again. read more

My garage door wouldn't open and Joe at Active was able to fix it the next day! He was super helpful and explained my particular situation. He had my garage door working in no time. Great company. I'll definitely be using them again. read more

I had a problem with my garage door opener. They were assigned by my home warranty and arrived the next day. The problem was explained and the opener was replaced. The work was very professional by Joe. He was knowledgeable about the opener and why it was malfunctioning. The replacement has been much better. Thanks! read more

Cannot say enough good about Joe at Active garage doors. Just top notch assistance and my garage door is working great. Thank you so much... will only be coming here for any assistance with our garage door. Best, Rahul read more

Joe did a fantastic job. He came out right away, diagnosed the problem, replaced all the parts and got me going again. Very professional, friendly, and easy to do business with. He went the extra mile. Will absolutely use him every time. read more

The springs broke on my garage door and I couldn't even open it. Joe showed up same day and replaced them! Thanks Joe! Highly recommended! Joe is a great guy! read more

Anthony Monte did an amazing job, and was very knowledgeable about my very old garage door. Thank you for your speedy and professional services! read more

My garage was broken and I called Joe the same day and he was out here in less than 2 hours to fix my garage. He was very pleasant with a great attitude and got the job done for me. I would highly recommend this company for any of your garage repair services. read more

Fabulous service. Fast , considerate and extremely qualified . Great job. ask for Joe . Thank you !

Today I was opening my garage door and heard a pop. I saw the bracket that connects the door to the opener had snapped. I started calling repair people who had good yelp reviews. The first two had answering machines. I wanted to speak to someone immediately. My third call was to Joe he answered his cell phone while on another job. He asked me to send a picture of the bracket. I did and got a quote immediately 6 hours later he was at my home fixed my bracket lubricated all the parts. He was extremely knowledgeable cared about the quality of his work. I can only say if you need repair work on a garage door , call Joe. Irwin, Thousand Oaks read more

Joe and Jay came out to service our Garage door yesterday. They came out on the same day we called. They are awesome!!!!! They are polite, very knowledgeable and their work is superb and spotless. I would highly recommend them. Their price was reasonable and their service was professional. Great experience and you will not regret using them. Isaac read more

My initial experience with Active Garage Door Services was through new home warranty insurance. Their service was excellent - very professional and absolute top quality, When additional services were needed outside of my insurance, I didn't hesitate to call them back for assistance. I would highly recommend them. read more

Warning extortion! I had 3 issues with my garage door. 1)spring broke, 2. Remote control not working 3. Button to open door was not working so i place a service call to American home shield and they sent this company. As soon as sevice guy Joe got there he said spring was not covered, i didnt have remote control out to show and he said missing remote not covered either and door button according to him was working. He called AHS to verify coverage. They told me spring wasnt covered and he could fix for $260 i told them no (too high) they took the cover off opener which they had no buisness doing missing remote not cov unless i find it. Like 5 min after they left i found remote and called joe so he can come fix that but he said i had to call to reschedule. So after rescheduling he came out and said there was no way that remote ever worked w my garage door opener (it used to wk). Well he called AHS and told them it wasnt original and said it was not covered. I had verified w ahs and they had told me it didnt need to be original. It seems like this company knows what to say and write down to not have items covered and try to over charge for repairs. He fixed button on door and said he was doing me a favor. read more

Terrific service. Accomodated my time from and basically came after days end. Fixed the problem with my garage door. Sam and Joe were courtesy and, explained what had happened with the motor. WOULD recommend to anyone. read more

Warranty company sent them out. Showed up on time. Warranty didn't cover , we didn't agree on price. So we used another company. Very nice, courteous just alittle expensive read more

I have to write this review, I called around a couple of garage door companies to replace my door springs which was way too much, then my neighbor referred me to active garage door services, joe showed up the same day on time as he told me, replaced both springs for half of the price what the other companies asked for on and did a full maintenance made it so quiet for free. Very affordable and knowledgeable. Thank you for your prompt services joe. read more

Joe and Mark came out the same day I called for service. They were professional, and fixed my door, and went above and beyond. Everything they did was explained and they made sure I was satisfied. They were very easy to work with. I will use them again. read more

I cannot say enough about Active Garage Door Services. They have come to fix my (very old) garage door twice now and have restored it to stellar working condition. Both were separate issues where I thought I would definitely have to replace the door but Joe fixed it, was extremely professional and kind and went above and beyond the call of duty. I will definitely use them when I have to replace my door. If you need anything garage door related, call Joe and Active Garage Door! read more

Like many other have said, Joe and his team are awesome! When something like a garage door that was working fine moment ago just randomly breaks, its highly frustrating...but its good to know that you can call companies like Active Garage Door Services and get professional service quickly! I did my research online and realized my issue was broken torsion springs. I called around to several companies but Joe was the only one to confidently say what he believed to be the problem based on my description of the problem (broken torsion springs are actually quite common with older garage doors). He said he'd need to take a look to be sure but was able to provide me a verbal quote over the phone with certain assumptions that we both agreed to. He was confident that he had the parts - he's worked on many homes in our area and we all pretty much have the same garage doors and he also keeps his truck stocked with inventory. He came out later the same day (within a couple of hours after my first contact with him). We reviewed the issue, and it was exactly what we had initially thought. We confirmed the price and they confirmed they had the parts and time to do the job right away. These guys don't mess around, they move QUICK and are CAREFUL. They were wrapped up in under an hour. Garage works better than before (quieter and smoother)! I highly recommend Joe and his team! read more

Joe Ismail repaired my garage door today. He was so kind and courteous. He knew what he was doing and worked neatly and incredibly efficiently. He is a great ambassador for your company. By the luck of the draw I got him because that's who American home shield sent me. I took some business cards and will definitely recommend him to any friends/ family I know that need a new garage door, opener or just a repair. Thank you for a job well done read more

Joe came yesterday to repair the spring on our garage door. His service was excellent. So polite and thorough. Will definitely recommend him to friends and family! read more

Outstanding service today. They came out the afternoon after my call, had the necessary part, and put it all back together very quickly. Price was very reasonable and actually less than I expected. He also made some suggestions which we plan to follow through on later this year. . Thsnks! read more

Joe replaced the springs on my garage door and also the sensors a few months later. He's very professional and does an outstanding job. He uses the very best parts and I really appreciate that. Thanks Joe! Highly recommended! read more