I am taking the time to write this in the hopes it saves someone else from the horrible experience we had with AAA. This is specifically in reference to a heat pump they were contracted to install in my home. Curt, the owner, and his son, Justine, are really nice men. When Curt described the system to me, he was very confident. I mistook his confidence for competence. AAA was hired as a sub-contractor by the general contractor during a major remodel.
The system was installed in August, 2016. During the first heat wave, the A/C failed. After a weekend of 100 degree weather and no relief, Justine came out and discovered that they had crossed a connection between the compressor and two blowers. He fixed it.
Soon, during the next heat wave, the system failed again. Justine returned to discover that there was a leak in the system and coolant was escaping. He fixed it, but then that was pretty much the end of the hot weather for the season.
Winter came. The system only raised the temperature in the house about 2 degrees over a two hour period of time when the temperatures were close to 32. They checked the system and everything seemed OK. They consulted other technicians, and then the manufacturer. They went into the system and measured the "static pressure." As it turns out, the system was way, way too small for our house. And, our house is only 1430 square feet. They had installed a system that was never going to be able to heat and cool our house.
The general contractor for our remodel consulted a mechanical engineer to determine our needs, based upon our home size, insulation, etc. He assumed AAA would have properly calculated our needs prior to buying and installing the system. The system that had been originally installed was less than 1/2 of the size needed, per calculations performed by a professional. I have no idea how Curt determined what system to install, but a competent contractor would not have installed a system that produced 1/2 the needed BTU's.
Then, they installed the system, ten months after the first one was installed. They had to cut a huge hole in the side of our house to do so, because they had to remove all three blowers in the attic and replace them. The cover over the space looks fine, but only because the general contractor took care of that. Yet, the system still did not work quite right. As winter came on, the house was not heating quickly enough for our satisfaction, nor to the satisfaction of the general contractor. In January, 2018, A representative from the manufacturer met with the general contractor (AAA Energy was no longer trusted to perform ANY work here), and they discovered the following: 1. The compressor was placed, unsecured, on top of a slab. It needed to be bolted down because it was making loud, obnoxious noises. 2. Some of the connections to the compressor were installed incorrectly. Apparently, AAA can't read installation instructions, or they ignored them. 3. The unit needed to be level, and it was not. 4. AAA failed to add the needed coolant to the unit.
Now, 18 months later, it appears to be working well. But AAA had nothing to do with any success, and everything to do with the numerous failures. They demonstrated NO competence in performing this work. read more