I moved into the neighbourhood this summer, and have been to AAA a number of times for a laid-back, after-works drink atmosphere. I usually have a great time, and love your staff.
This is why it was even more upsetting, what I encountered a few weeks ago, after raving about your bar to a few friends of mine, and getting them to come try it for their first time.
I arrived about 20 minutes earlier than my friends, around 830pm on Tuesday. There were two male bartenders at the time present. One was taller with long hair in a ponytail (he was quiet, but seemed fine), the other had long hair and wore a baseball hat backwards. Shorter than the other guy, around 5"6.
From the moment I arrived at 830pm on Tuesday Dec. 6, 2016, this second (hatted) bartender seemed clearly intoxicated. On drugs or alcohol, I'm not sure, though I did observe him taking shots throughout the course of the night.
I ordered the rail tequila ($3, as I know from coming to AAA quite a few times before), and the house beer ($5). He brings my drinks back and tells me "that'll be $20". I asked if he was mistaken, as I know for a fact the total should have only been $8. He again insisted, "no, it's $20"... while keeping a straight face. It wasn't until I insisted again that "I've come here many times before, and it's even openly advertised that the tequila is $3 and house draft is $5." It wasn't until he could see that I wasn't going to be fooled that he laughed and said "I was just kidding, man!"
I thought nothing of this, and laughed with him, thinking he was genuinely just fooling around.
Soon my two male friends and one female friend showed and we ordered a few more drinks (the lady didn't, she was driving so all she had was water).
Eventually we get our bill which, between the 4 of us comes to around $67. We put $80 cash (4x$20 bills) on the table in front of the hatted bartender. Of this all 4 of us are positive... we had no drank to the point of being drunk, and the female with us was completely sober and had nothing to drink, and she also clearly remembers us putting down $80, and we were planning on not even asking for change back (considering the extra we'd left as a generous tip.)
The bartender who had previously tried to trick me into paying more for my initial 2 drinks took the 4 $20 bills, then comes back and lays out 3 $20 bills stating "you guys are short $7. You only gave me $60." To which I laughed, thinking like before, he was just "messing with me." Even my friends laughed, because before they arrived I had texted two of them saying how this bartender tried to rip me off earlier, claiming he was "joking".
The bartender kept insisting he wasn't lying, and we had only put down $60 on a $67 bill, to which my friends and I argued he was wrong-- all 4 of us were certain of putting $80 in front of him, and seeing him take it. Even this guy's coworkers seemed to believe us, and I had seen them watching him carefully throughout the night, I'm assuming they could also tell he was intoxicated while working and felt nervous having him behind the bar.
At one point after the con-artist bartender continued to argue with me, claiming we had ripped him off $7, I said to prove he wasn't cheating us by emptying out his pockets, because I believe he pocketed one of the $20 bills that went "missing". He became very angry at this and ran out from behind the bar, came within 2 inches of my face in a threatening manner, insisting that I check his pockets for him. I took this as an obvious signal that he was looking for any reason to throw a punch and become violent.
At this point the other bartender intervened and even said "you guys can go, don't mind him, he's a bit of a hotthead". A few things to note here:
1. A guy serving customers while intoxicated and trying to rip off not only the customer but the establishment (AAA) itself should be fired, as he can't be trusted.
2. A guy who is so delusional and impulsive as to think he, at 5"6 and not particularly muscular, can take on 3 full grown men who are all bigger than him and more sober than him, cannot be trusted to make rational decisions and work at a bar. If this happened at 9-10pm on a calm Tuesday evening with sober customers, imagine what might happen in the future when the customers he tries to rip off are not as sober or understanding?
3. A guy who thinks it's reasonable that between 4 customers (my friends and I) we'd care to rip him off $7 (that's only about $1.75 each we'd be making if we genuinely were cheating him by $7), and not realize that most rational people would think it's much more likely that he (one individual) was trying to make a quick $20 from us, clearly this kind of person underestimates the intelligence of everyone else and overestimates his own "cleverness".
4. He was willing to get violent over $7, while he had essentially stolen from us (we gave him $80, he claimed we only gave $60). There were at least four witnesses to this. read more