I brought in my vehicle for a diagnostic for hard start and rough idle. Literally two months later,…read moreafter a number of calls/texts, they completed it telling me it would cost $3500. When I stated I was taking it elsewhere, they charged me over $400.00. I towed the vehicle to a 2nd place that was able to diagnose in less than an hour and I had to beg the mechanic to take money for his time. If you need a timely, honest repair, I would go elsewhere.

All I have to say is these folks are great! Passing through ABQ from AZ to CO for the weekend and…read moremy 2000 Ford Powerstroke died on the off ramp to 66 Casino. Of course it was on a Saturday no less. The gal who answered was so nice. She got their tow truck operator dispatched and told me they had no problem holding my vehicle, etc. Marcos, their tow truck operator, got there fairly quick and delivered my truck to their lot. He was super nice and efficient. I asked them to run a diagnostic if needed and let me know what the estimated repairs would be. I would have to figure out how to get back to ABQ from AZ, etc. My wife called them on Tuesday (I was up to my rear in alligators at work). Their initial find was a frayed PCM cable (truck has +255k miles). Wednesday, the gal called to give me the prognosis and estimated cost. I gave them the nod to proceed. She left a message later in the day to say my truck was ready (still swimming with those gators). My personal issue was getting to their shop to pay them and pick my truck up. They were pretty cool about how long it would take me to get that done. Yes, I highly recommend Aiden's Diesel & Auto if you need work done on your diesel pickup.

We were driving from Chicago to Hollywood when our check engine light came on. Took it to The…read moreGarage recommend by AAA. 4 codes came up, they inspected told us it would take a day to order parts and another to install or we could drive it home. We drove it home and made it to take to our mechanic. This saved me money. I felt they were honest. They provide a shuttle service too.

They are so friendly First of all ! I had my older car worked on and discovered that I had…read moresuspension system parts that were really worn as well as being dangerous I have had this car since it was new .so I knew maintenance was overdue.. I had also heard this was a reputable business..

We take all 3 of our vehicles here....yes, there are auto repair shops MUCH closer to our home;…read moreBUT there are NONE BETTER than By the Book! We just had our newest car serviced and we want to thank Brandon, Steve, and all of the service technicians for the GREAT CARE they took in servicing our primary transportation! They treat EVERYONE as if they are their most important customer..... THANK YOU GUYS!!! Ken P.

By the Book Team was able to address my Deisel truck's def system issue promptly after another shop…read morefailed, leaving a mess behind. By the Book cleaned up the mess, diagnosed the issues and fixed the problem. This is the third Deisel repair they have done on my truck. They do a great job and always explain the issues. It is worth the drive to go to By The Book. Don't pay the price to find someone closer like I did! Go to By The Book!

If all you need is a tow and you don't mind paying a ridiculous amount, this company may be fine…read more But I would definitely discourage from using them if you need anything else. Customer service is below the most horrible. Our truck was broken into the day after we flew out of abq for thanksgiving week. We had used a park & stay hotel (also would not recommend doing that) and got a call that a window had been broken on our truck. We were out of the country and didn't have any option besides to have the truck towed and stored for the week. My husband made a few calls to try and find someone who would store the vehicle in an indoor space since we had a wide open broken window. J & M said they could do this so we went with them. My husband asked if picking the car up after hours on a Sunday evening would be would possible since that was when our flight arrived and we live 3 hours from the airport and had to be home for work Monday morning. He was told that we just needed to give dispatch a call earlier in the day to arrange the pickup so someone could meet us. So fast forward to Sunday when we are traveling home. My husband calls dispatch a few times and can't get anyone to answer. Finally gets someone on the phone (not who he originally spoke with) and they said no we couldn't pick it up that night. That was annoying, but we couldn't really do much about it and we understood it was maybe not in the norm, although they had said they would when we arranged the tow. So we rented a car at the airport and drove home that night. The next day we have to get our rental car back to the airport so my husband calls J&M to inform them we are heading in from 3 hours away to get our truck. We are told we need to be there by 4:30 or we can't get it. So we make arrangements at work and leave early to go get our truck. We get there to find it has been stored outside in a lot for the week. At this point, my husband is pretty frustrated. He asks to speak to the manager who refuses to even HEAR that someone told us it would be stored inside. Zero conversation or accepting that someone may have misinformed or even that there could have been a miscommunication. He straight said "you're lying" to my husband. Why would we have made that up?? In the end, it cost us $600 to have our car towed 5 miles, stored for 6 nights outside with no window, the additional cost of a rental car, and 6 extra hours of driving. If this company had just been honest and delivered what they promised on the phone, even just the indoor storage, we would have been fine with it all. But two "promises" not kept, a manager that is yelling at my husband that HE is lying about what he was told over the phone, and an astronomical price, I'd take my business anywhere but here.

poor service, bad repairs. 6 months to get our vehicle repaired. They "forgot" to notions that…read moreparts came in. Terrible communication. we kept having to call for updates. After repairs to the under carriage then dam muffler fell off.

William has been such a help with my F450. I won't go anywhere else, and have appreciated their…read moreknowledge and excellent service. With Advanced's help I expect to get an extra 200k miles out of this truck

Will, Stephen, and their team were amazing!!! My husband and I were having trouble with his big…read moregreen and silver Ford F450, as we were traveling from NV to FL. The radiator was causing some issues. When I tell you, they gave us the royal treatment! They were first of all, very personable and provided us with great customer service (rare now-a-days), saw us immediately, provided up front costs and are military veteran friendly, worked double time to get the job done, got it done in record timing, and just overall provided us such a blessed experience. It was one with a peace of mind in the midst of a stressful moment. Thanks guys!

Andrew at Mastertech gave us incredibly kind customer service and thorough and honest vehicle…read moreservice today. Very grateful for him and his shop!

We were traveling through Albuquerque in a small RV, and had some concerns and questions about…read moresomething we were experiencing. We found these folks using Apple Maps and read their reviews - which were highly positive. We stopped in and they helped us. I only worked with them for a short time - but I feel that they have a high amount of integrity and will treat their customers fairly and with honesty. I would highly recommend this shop based on that alone. While I cannot speak purely to their performance - integrity and honesty in a mechanic are rare these days so these guys deserve your business.

We had the front brakes replaced and oil changed. Pat was great and the cost very reasonable. He…read moredid a 3 point check on the engine and suggestions for possible future repairs. Got car back same day. Recommended by friends.

Pat is the only guy I'd let work on any of my cars. Dependable and honest.read more

I took my truck for some much needed repairs. Took out a sizable loan and took it to David on a…read morefriend's recommendation. This was what I was quoted: Removing running boards free Rack & Pinion steering Alignment ECM Relay New brake pads, but no leak found Intake manifold and oil pressure sensor (Power steering leak) Plugs and wires $2550 Got my truck back. A month later, all the brake fluid is gone. Brakes are still making noise. Took it in again. He said the fluid was collecting in the cylinder or something (?) and he would replace the "faulty" brake pads, and it was another $400 to fix. On top of that, he did this little gaslighting thing- "I didn't hear any noise coming from the brakes, but if that's what you say is happening..." Literally everyone else could hear it. So at this moment, I've wasted $4000. My brakes now grind constantly, not just when brake is applied. His "repair" of my steering? Nope. Now, if I turn far to the left, it screeches. I'm working constantly to pay off this loan, just so I can take out another loan and find myself another mechanic. FML. David seemed like a stand up guy, but his work is not good. Burn me once, shame on you. Burn me twice, shame on me.

Dave does not stand behind his one-year guarantee on his work.read more