I was selling my 2000 Toyota Sienna LE minivan when Lisa A. offered to buy it. I explained to her that the battery indicator light had recently begun to turn on and it would probably need an alternator, since I had just installed a brand new battery and the battery indicator light was still turning on. Van would stall and the new battery was not being charged. She said she would find a repair shop and have it diagnosed. She contacted Greg Baca at 2 men and a wrench who agreed to have it towed to his shop for diagnosis. After a couple of days, Mr. Baca contacted Lisa with his diagnosis, saying that it needed some wiring repaired or replaced. His initial estimate for towing, diagnostics and repair was nearly $800 dollars! I couldn't believe it. I told her that was outrageous and to not let him do the repairs because he was trying to rip her off. After going to his shop, he adjusted the estimate to $630 (appx.), and told her that she qualified for some kind of financing program, of which he is a 20% partner in. She had recently started a new job, needed reliable transportation and was running out of time to buy a vehicle, so she reluctantly agreed to the financing and told him to go ahead with the repairs. I felt like she was getting ripped off, but she didn't have much more time to find a car. Turns out she was right about Mr. Greg Baca. After promising to get started right away, saying it should be ready the next day,he kept the van for a week. I accompanied Lisa to pick up the van. Shortly after leaving his shop, the battery indicator light came on again, and the van began to stall. All symptoms of a bad alternator. We made it to her house, she contacted Mr. Baca again, explained what had transpired and he told her he would send his tow truck and promised that he "would get it fixed this time for sure." To my knowledge, the van never got towed and Mr. Baca never completed the repairs. After listening to Mr. Baca on the phone with Lisa afterwards, yelling at her, berating her, swearing and calling her derogatory names and lots more, I took the phone, explained who I was and the van was mine and that Lisa was just trying to get it repaired at a reasonable price. I told him that he was out of line, and asked him if he treated all of his customers this way. He then laid into me, swearing and yelling at me before I stopped him and explained that he should be very careful because I was not someone he wanted to tangle with. He was very irate and began to threaten me. I just hung up the phone. I was dumbfounded about the whole situation, which all in all seemed very strange to me. This type of interaction between business owners and customers is not normal, and Mr. Greg Baca is not what he seems. Sincerely, Paul A. Romero, Albuquerque, New Mexico read more