1. A1 Universal Appliance

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North Charleston, SC

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A1 Universal Appliance

1.0 (4 reviews)

Services - A1 Universal Appliance

Appliance repair

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Bene Technologies

Bene Technologies

(13 reviews)

I had a very disappointing experience with Bene Technology during a service visit for my Samsung…read morewasher on September 29. The washer repeatedly gives UB errors when washing bedding, although it handles small loads. The technician, Jeff Kim, concluded that I was overloading the washer without testing it with a quilt or any laundry. I repeatedly asked him to stay and observe the problem, but he said he did not have time and left. When I explained the ongoing issue, he told me it was my problem, not his. He kept talking over me and told me i didn't know how to operate it. Mind you, i've had several people tell me it was defected when they used it, including my cleaners that refused to do my laundry do to this defected unit. No repair was completed, and the paperwork only stated "UB Error Inspection." The problem remains unresolved. After waiting weeks for this appointment, I expected a thorough inspection and respectful communication. Based on this experience, I would not recommend this company.

I took time off to be available for a 10am-2pm appointment. After 6 hours of waiting on a tech, I…read morehad not received any contact. No one from the company picks up phone calls (at least the many I called never had someone pick up). I paid the $125 fee to secure the appointment and received a refund via text. For a "licensed" Samsung repair company, this was a waste of my time and it's disappointing Samsung has them listed as a trusted vendor. DO NOT recommend.

Hero Appliance Repair

Hero Appliance Repair

(10 reviews)

After being run around by a few other repair services thankfully I found these guys. Same day…read moreappointment for our clothes dryer that wasn't pumping out and was sitting for 4 days while we tried to find someone. Their tech Andre (spelling?) was prompt and courteous. I had to pick my son up from school right in the middle of the appointment window, and of course he called and was 15 minutes out and I was 20-25 minutes deep in a carpool line...no problem I'll see you then. Less than an hour later the culprit was found, one of the kid's socks had found it's way into the impeller. Tested a cycle and everything works great. Service call + the fix was $180, barely more than some places want just to come out and diagnose. If you're needing an appliance repaired, don't hesitate to call them!!

I called hero to come out and look at my refrigerator as it was making loud noises. The tech came…read moreout and defrosted the freezer. He charged me $300 and said if it does it again we need to replace the heater. Clearly it needed to be replaced of it wouldn't have frozen over. A few weeks later it froze again. The tech advised me to order a heater and thermistor for my refridgerator. I did. They came out and replaced them both. A few weeks later my fridge froze over again. Another tech came back out and said it wasn't the heater or thermistor. He said it was the control board but offered no solution. I have wasted over $700 on their diagnosis and my fridge is still broken. I would recommend using a different company.

Palmetto Appliance Services

Palmetto Appliance Services

(11 reviews)

THESE GUYS did a great job!!! exactly the way it should be will use again!!!! david was great to…read moretalk too also

This is my first one star review and honestly, I'm a more than a little pissed about it. First, the…read moreadvertisement for a $45 repair is misleading. It is a diagnostic fee that they used to secure your appointment. It goes towards nothing and you won't see it back no matter what ends up happening. I requested a technician to look at a washing machine for me and they were quick to schedule and have someone come out and look initially. The actual technician was very polite and knowledgeable, and I don't want this to reflect on them, but the company as a whole is run very poorly and it seems their supply chain resources are not the best. I had to have the part that was required ordered TWICE. First, because the manufacturer shipped the wrong part and no one checked to verify before doing service until the technician was literally in my house. The second time, I had to ask several time about delivery, verification of parts and then scheduling. 3.5 weeks AFTER the INITIAL diagnoses, I finally had an appointment for the technician to come out and install the second ordered part and confirmed with them yesterday that they had verified the part and confirmed the timeframe... 30 minutes INTO the window of service, I get a call from the company saying that they refunded me for the part but not the initial diagnostic fee... And when I ask when they were going to re-order the part and provide service, they stated that they had no intentions of ordering another part and would not complete service... now I've wasted time and made myself available for the third time and they didn't even offer to refund any part of the initial fee despite them inconveniencing me. I had other things I was going to do today AND STILL have a broken washing machine. Maybe just order your own parts and do the work yourself before calling this place .

A1 Universal Appliance - homeappliancerepair - Updated October 2026

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