Seller sold misrepresented part and wouldn't return it. Stay away from companies that won't back up their product and have their own, odd code of ethics. I am a homeowner who bought a apart Mr. Arie Rom, owner of 911 Service Today represented as "Main Control Board WHIRLPOOL W10398151 CNTRL-ELEC." The unit was described as follows: "New: A brand-new, unused, unopened, undamaged item in its original packaging..." The price for this unit was $182.30, which they kept. But when it arrived the part was not in the original packaging as Rom's company had stated it would be. Itt certainly was not new. Most importantly, the part was not the one that we requested. The actual part sent to us on the sticker shows W10-25 4619 688 03721 which was different that the label on the box (which was obviously repackaged) shown as "Factory Certified Parts" for a curious reason. Whirlpool couldn't even identify what the part was when I shared with them the number and the picture of the part. When I asked Mr. Rom for a refund due to this "mistake," Mr. Rom said it was unreturnable. From my guess, "911 Service Today" "services" old appliances, then take the control boards and resell them on Ebay -- or at least that is what I think they did in my case. I was one of the customers who bought their Ebay item, a control board advertised as an original and new Whirlpool product, with a Mr. Rom thought there would be no consequences. Thanks to Yelp there is. read more

911 Service Today - The incorrect part they sold - Appliances & Repair Near Me - North Charleston, South Carolina

I was able to get an appointment to repair my freezer within a couple of days. Andrew phoned ahead to let me know when he was arriving. He quickly diagnosed the problem and fixed the leak and while he was at it, found that the freezer drawer was not closing correctly so he fixed that as well. Two weeks later, my drier is making a funny noise so I guess I'll be calling them again. read more

I am not the reviewing type, but I wanted to come here and sing praises for 911 Service Today. The short story is that I had another company come out for a diagnosis plus five times to fix my hot water heater tank and ended up with a proposal that meant spending well over $3,000 to correct the problem (labor only); 911 came out and I had hot water flowing again after just two hours of their time. The longer version of the story is that while the first company correctly diagnosed that I needed to replace the heat sensor, they ordered elements from the manufacturer (A.O. Smith) that were shipped to me quickly in a large box. Inside was one medium box and two smaller boxes that were cylindrical in shape and about 18 inches long. They told me they did not need to use these parts and I should just save in case I needed in the future. I did this assuming those boxes indeed contained pipes or something which was not needed. Replacing the elements from the medium box, my hot water heater continued having problems and the initial service company came out four more times. Ultimately, they told me I needed to replace the hot water heater at a labor cost of over $3,000 (including the cost of almost $1,200 to repair my HWH (which was never done). As it turned out, those two 'extraneous' boxes contained new heat sensors for the top and bottom tank. In Googling the error codes, I could tell my hot water heater was crying out for a new heat sensor. 911 came out, they quickly determined that those boxes contained the key part needed and installed and everything is good now. They removed the old and defective heat element (shown on the left in the picture below) from the top tank and replaced it with a new one from the mystery box (shown on right side of picture). I am very happy with 911 Service Today, and I highly recommend. read more

911 Service Today - Left side is the heating element which was crying out for replacement while a new element is shown on the right side. - Appliances & Repair Near Me - North Charleston, South Carolina

They took my clothes dryer apart to clean out lint and left several screws out when laying the top back on. When I replaced the vent hose and pushed dryer back into its slot, the top came off. Repairman needed to return to replace screws correctly. It was completed the second day. Thanks guys read more

We opted to wait for first available refrigerator service rather than same day since the fridge did work. It was the ice maker that was dripping and making an awful noise. So it was a couple days before the tech was able to get here. Troy was knowledgeable and fixed our problem. He was friendly, tolerant of our nosy dog, and gave us a fair price for the service. read more

Our tech Andrew was super professional and knowledgeable! The office also did a great job keeping us updated on progress of repair parts and appointment times. Great experience! read more

Terrible terrible terrible. Came out and asked simple questions. Person had no idea and couldn't service account at all. This happened multiple times during a few different issues.m with appliances. read more

We rent our home in the summer and when we come back there are always some issues. This time a burner on the stove that would not turn off. 911 was there the next morning and the problem was fixed quickly. I cannot recommend them enough. read more

Excellent in every way except I had to wait a week cause they were so busy. That I. And of itself tells you something. The service technician was very professional and masked the entire time. He fixed our Microwave and got us back in business. He even replace some switches which we're getting old. They have a 45 day guarantee and Emily called about 43 days and I told her we had a problem in that the Microwave would start spinning as soon as you opened the door. I said I believe it was a switch he replaced. She wasn't so sure, but I told her to send the technician and she did. Sure enough-- a switch that was replaced went bad. He never saw this before. Fixed it -- no charge! read more

my dishwasher crashed and it required several parts. the company called to schedule, kept me updated on parts being ordered, and called the day prior to my appointment with a time frame. the technician called on his way to let us know he would arrive shortly. Jamie and Constantine worked really hard and efficiently to repair my 6 month old dishwasher, which required a new motor, new heating element and a circuit board (sounds like a lemon!); they cleaned up after they were done and made sure the dishwasher worked before they left. Impressed all the way around. thank you. read more

Came very quickly, replaced the filter on the wine fridge which was very tricky! Very courteous and professional. Very reasonable bill. Highly recommend. read more

Used them for LG Refrigerator Warranty Problem. First they came out to diagnose the well-known compressor failure. The Fridge completely stopped cooling, duh. Okay, I'm a new customer and they came back when we got the new compressor. The technician was rude but they d=fixed the problem. Now I have a problem with my water filter. After an hour with LG, they sold me the new part. A call to 911 to request they come make the replacement for me and I'm told they won't install a pat unless they bought it. Excuse me! I have an LG part, purchased from LG with receipts and they won't come. That's 911's prerogative but it tells me suspect the same part would have cost a little different if 911 supplied it. You want to make money off parts, that's okay. But I'm not a happy FORMER customer. read more

Amazing service!!! The techs were on time, courteous, professional and extremely knowledgeable. The fixed our dishwasher Quickly and explained every thing in down to earth terms. I highly recommend this company. Dan read more

I had the worse experience with 911 appliance repair company! They took my money and promised to follow up. The owner apologized for the poor service I received. She promised to call me back and make good on their work. It's been months and still no call back. What a waste of money and time. Beware!!! read more

Our service technician Blair was fantastic. He is prompt, professional and just a very personable guy that can easily explain the situation in terms that can be clearly understood. He was fast and set our expectations to resolve the problem. This guy is exactly who you hope will show up to address the issue. Cheers Blair! read more

BEWARE! Our dryer quit working during quarantine. 911 was LG's recommended repair service. They sent one guy out here, even though my husband had said it was a two man job. He comes out, realizes he needs an extra hand and reschedules for 4 days later. Two guys came out yesterday, said we needed a new motherboard. I just got the quote for it... $490! Plus the $110 service fee. Are you KIDDING ME?! We can replace our dryer with a new one for $500. WASTE OF TIME AND MONEY. Do yourself a favor and call anyone else! We could've saved $110 and had a working dryer a week ago!! read more

Andrew came to help me with my gas dryer and it went well. My dryer was fine and it turned out to be a clogged vent. I only paid the service call which was reasonable. I wasn't charged for anything that wasn't needed. The service to make the appointment was friendly and easy. I was glad to find a company that was reputable and friendly. read more

GREAT Customer Service! LG Dryer (*10 years old) stopped heating. We called and requested Brandon E. to take a look. Brandon worked on this dryer a few months ago - it stopped spinning. He was on time for both appointments. He's very professional and pleasant. Wasted no time in diagnosing tand resolving the problem. HIGHLY RECOMMEND THIS COMPANY AND THIS TECHNICIAN!!!! read more

I would recommend this company. The service was scheduled in a timely manner, pricing was reasonable and the office staff and service technician were professional and courteous. read more

The service man was very knowledgeable and provided me with information on the problem I was having with the refrigerator. Will not hesitate to call in the future with other appliance issues. read more

Fast and reliable service. I would recommend them to anyone in the Low Country with appliance needs.

We recently had 911 Service Today come out to check on our fridge. The tech, Blair, was on time and extremely friendly. He was quick in his diagnosis. We had a bit of a miscommunication, but I called the office and spoke to Alexis who promptly and professionally sorted out the problem. They were very honest and provided a recommendation to the detriment of their own cash flow. I would not hesitate to recommend them. Also, I received a discount for donating 3 cans of perishable goods to a local charity. Great experience! read more

I called for a free standing ice maker that wasn't making ice. They came , replaced a part and charged me 750$ Ok , little pricey. Then no ice. I call back and I said don't you at least make sure it works bf you leave. No, seemed good to me they say. So it takes 2 weeks to come back and they say they fixed something, same thing , no ice. Do again I call. They say they need to take it to the shop to observe. Ok 2 weeks later I call and no one knows anything. Then they say oh it's a different part and they are ordering it. I say what the 750 already spent. No response. Now 2 more weeks later they claim the new part doesn't work. And I still have no ice maker. Worst company I've ever used read more

On time, found the problem quickly, explained the issue and fair priced. Andrew was the technician. Really impressed and will use 911 any time I need appliance repair. read more

My husband & I are incredibly grateful for the top notch service Torrey provided in repairing our refrigerator. He is an outstanding technician, prompt, knowledgeable, and quick to diagnose the issue. Thank you!! read more

Do not rent a U-Haul through this business. They are totally incapable of managing the rentals. Ever seen the Seinfeld about how it's easy to take a reservation but the important part is HOLDING the reservation? This is them! They don't have your reserved truck when you need it and they'll rudely tell you there's another U-Haul downtown, totally indifferent to your time, the hassle and inconvenience. read more

Horrible service company. Had them come out and diagnose a refrigerator problem. They gave me quote but I couldn't have it done right away. Called over 45 days later to have the work done and they told me they have to charge me a service call again to re-diagnose the problem again even though they know what it was in the beginning. On top of that hey will come out and charge you and you still have to wait for them to order the parts. These people are just out rob you of your money and don't believe in customer service. Do Not use this company. I even spoke to the manager and he still wanted to charge me and have them come out. There prices are way out there too. Part is only 36 dollars and they want over 300 to fix. read more

My washer broke. I called on Sunday and got an immediate call back. Scheduled me for the next day, Monday, and were hear on time. Fixed my washer in 30 minutes. Very knowledgeable and professional. Fabulous service! read more

My washing machine was leaking so called 911 Service Today for repair. They sent 2 guys and I paid $110, but when I washed a load later that day, it was still leaking. I called to let the company know and they said they couldn't return until 2 days later. On the next visit, just one of the two technicians arrived and worked on the machine for a few minutes. He told me it was leaking because I was using too much liquid detergent; he cleaned the machine and suggested I move to powder detergent, and just a small amount. I then washed a small amount of clothes with a small amount of powder detergent, but it was still leaking! I called the company to let them know, but they did nothing to try to resolve the issue. Thus, my negative review. The technician seemed like a nice guy, but I'd prefer someone with more expertise. They also didn't give or send me a receipt. I suggest using a different appliance repair company. read more

Have a 12 year old GE refrig that is having issues with water and a fan freezing up. Andrew did a nice job of coming out on time and explaining the situation. He was friendly and knowledgable. My issue is with the cost of the 95 service fee and then a repair cost and not being flexible to work with me after I have used them for 4 other repairs and a repeat customer. It is an old refridgerator, I am a repeat customer and the cost is high for only getting 2-5 more years of service out of it. The office manager was not very customer service oriented and very rigid and rude to me on the phone. My issue is they charged me a service fee to diagnose the issue with no repair done. I asked them to compromise on the cost and then would not compromise with the labor. The parts were 3 times the cost as what I could find on line. The office manager then threatened to charge me another diagnosis fee when I asked them to consider a reduction on the service charge. The office manager talked over me and then hung up the phone on me when I tried to explain how they were threating me with another diagnosis fee. Not the right way to treat a customer! read more

I called 911 for service on a refrigerator that stopped working. They were prompt, professional,and knowledgeable. Person who answered the phone was very efficient and courteous. Th service manager, Arik, and his assistant Dan, came out at 800 Am (just as they said they would) and quickly diagnosed the problem. They unfortunately didn't have the part with them but said they would expedite it and get us up and running. We were impressed and confident they have the situation under control! Looking forward to step 2 read more

Andrew and his side-kick showed up when they said they would and called 10 minutes before their arrival to give me a heads up. They were knowledgeable and quick to resolve the issue with my appliance. They were clean and professional as well as respectful of my home. I highly recommend them for appliance repairs. The price was reasonable given the exceptional customer service and knowledge. read more

I called 911 service when my 18 year-old Dacor oven stopped working five days before Christmas. Torrey came within an hour and figured out the problem after some incredibly diligent analysis. He was thorough, professional, patient and obviously good at what he does. I highly recommend 911 Service Today based on this experience. Very impressive and the cost was reasonable. read more

This place was recommended to me and I am super happy with the work. The tech was on time, seemed knowledgable and capable. He was able to fix the problem on site without having to order the part and as of now, everything is still working. They were nice enough to send me the bill so that I could pay through my bank since I don't have checks. They emailed me the bill. Someone did follow up regarding payment (not sure if they make notes about previous phone calls) but this wasn't a bother. read more

I've used 911 Service Today twice in the last year. New ice maker for my frig and new motor for my washing machine. Both times it was a pleasure to have professionals who were knowledgeable, friendly and the price was right ! What else could you ask for ? read more

They fix the appliance alright but need some customer service etiquette pointers. Tech parks in my driveway EVERY TIME and we ask him move truck EVERY TIME. tech comes in house through garage door...walks into my garage. Then goes straight to my bathroom without asking if he can use it. He was in there a while so I what # he did. Unreal. Rubs me the wrong way. read more

Outstanding service, they are honest in an industry where dishonesty runs ramped.

Alex was prompt, courteous, professional, and flat out knows his stuff. If you have an appliance that is ailing, don't hesitate to call 911 Service Today. I highly recommend them. read more

911 Service Today has come to our rescue SO many times, including today when our washing machine was leaking water all over the floor. Arik and his team are incredibly knowledgeable and dedicated to their customers. It is amazing to have a resource like them right here in Charleston - do yourself a favor and plug their number into your cell phone for the next time your washing machine, dishwasher, oven, or fridge breaks. Arik was even able to fix an old vintage blender for me that I was attached for for sentimental reasons! What an exceptional and invaluable company. read more

Fantastic company to deal with. From the office staff to the technician who came to our house, they were all great. I would give them 6 stars if I could. Honest & professional! read more