BEWARE!! RODENT INFESTATION!!!!!…read more I went to check my unit and discovered rodent feces EVERYWHERE. All of my things are completely destroyed. The mice even ripped open a bag of plan soil I had in the unit and have spread it throughout the unit trying to make bedding. My mattress topper is shredded from them chewing it. I contacted management and their respond was "we wouldn't be able to reimburse you for anything because you do not have our insurance plan". To which I pointed out their insurance plan does NOT even cover rodent incidents. Their response was "oh you're right..". Save yourself the headache and store your things somewhere with better quality control. I have had my stuff stored for less than 2 months and this has already happened. What is the point of paying to store your things if they'll just be ruined? I might as well saved myself some money and threw it outside.

The lack of customer service and their ability to fulfill their promised obligations. It's…read moresupposed to be a gated and locked storage unit. It is NOT and hasn't been for six months . They are the most expensive in town.

The place is a joke they raised my bill 40 dollars in the first 6months the coded gat doesn't open…read morehalf the time and you can't speak to a human when you call to try and open the gate definitely wouldn't suggest it to anyone it's the one on 900 e straight st by walmart off 6th st in spfld il

From the owner: At 10 Federal Storage, we believe everyone deserves exceptional self storage in Springfield. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Springfield are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm, Sunday: 10am-4pm.

Horrible customer service. The 3 men working acted like we were bothering them by coming in &…read morewanting to give them so business. The 1 large, dirty, & rude boy was useless and wasn't able to answer our questions or help us whatsoever. Don't bother going here. You are wasting your time. This establishment obviously doesn't care about having your business.

We used 5 U-Haul U-Boxes for our California-to-Illinois move. Scheduling pick-up at our local…read moreU-Haul was easy and efficient and the boxes were quickly shipped and stored to our new town. Once they arrived in Springfield, IL we were able to coordinate with the local branch to a.) get into our boxes when there were items we needed and b.) pick up our boxes at the scheduled date/time to bring them to our new home. We found the cost to be much lower than Pods and the staff at the Springfield location to be friendly and helpful, particularly the manager Reagan. It was the right choice for our move and we had no complaints.