Mike's service is amazing. I requested an entry-level detail this morning and he was out in a few…read morehours. Our vehicle looks brand new again as if I just drove it off the dealer lot, I highly recommend this service! Additionally, Mike himself took care of my vehicle and was extremely professional and courteous.

A level of personal and professional service very rare these days. Staff offers helpful…read morerecommendations and their experience includes boats, cars, classis and motorcycles. Have recommended them to several enthusiasts and nobody was disappointed. But remember good work isn't cheap and cheap work isn't good. Not to knock the $100 -$ 200 specials, but this is truly the "next level". Theirs is usually a 2 day job - figure it out for yourself. And that's just the outside . . .

Too bad I can't give this company zero stars, because it deserves it. A few weeks ago, I had a…read moreplumbing issue and shared this info with my sister. Since she's a member of Angie's List, she volunteered to look me up a few reliable plumbers in the area. The first name she gave me was Mr. Jackson from Reliable Home Improvements. I called him on a Monday and spoke to him about possible resolutions to my plumbing issue. We decided that Thursday morning between 9-9:30am would be the perfect time for him to stop by and inspect my issue. I remember that I specifically asked him if I needed to call him back to confirm my appointment with him later that day. He said, "no, I have you on my calendar, but if their is a problem, I will call you back." I thanked him and told him I'll see him Thursday. Well, Thursday rolls around and I didn't hear from, nor did I see Mr. Jackson. Extremely unprofessional! I worked from home that day, so thank God I didn't have to take off, but it was still an inconvenience. Why on earth is it so hard to find honest, competent and reliable plumbers? This is a give and take situation. I pay for a service, you fix the problem...plain and simple. I wasn't asking to fix the problem for free, I was a paying customer! Moreover, if he wasn't available, a simple call to reschedule would've been the proper thing to do. Two weeks to the day and I still haven't heard back from this company. Horrible customer service! Take it from me and don't even bother contacting this company. My sister suggested that I call him back, but I refused because it's plenty of plumbers in the area that are willing and able to assist me. I found one too, he fixed my issue lickety split and was very professional! One and DONE!

I left a message, he never called me back. I found this odd as waited several days for a call back…read moresince I stayed over a friend's house. Who doesn't call back? Update: Called me back a week later, said he was on vacation. That's cool and all, but could you leave a message on your voice mail stating as much since you also use this phone for business? How am I supposed to know that?

Robbie runs an awesome ship. He fit us into his schedule and showed up on time. His associate,…read moreMichael, was professional and neat in doing his work. We're going to schedule time to bring them back to do another job as soon as we return from vacation. I would recommend his company to anyone who needs a plumber. They do great work.

I needed someone to come out and extend my water line so that it could reach my fridge. They were…read morefast and polite. The person who came out gave and estimate and did the install within an hour. I'd previously had Roto-Rooter come out for an estimate and they didn't even bother with the crawl space and gave me a huge flat rate. Brookman paid attention to detail and was reasonably priced.

When we purchased our home in 2016 I saw their business card on the water treatment system so I…read morecalled them and asked if someone would come out to give me a "tour" of the system. I have never lived in a home that had a water treatment system and just wanted to understand what it entailed. Russell, the owner, was very polite, friendly and patient. I had countless questions and he took the time to answer them all and explained everything to me. I truly appreciate that kind of customer service!

Tim is one of the last honest mechanics! He often walked me though self fixes without charge. He…read morehas always been very clear in identifying issues and provides a quality estimate ahead of repairs. once you use Boatworks you will never need another mechanic.

Tim at Boatworks is an honest mechanic who does good work at reasonable rates. Several times when…read moreI called about bringing my boat to him he told me over the phone how to correct the problem so I could save money and time. He has also talked me through troubleshooting while I was underway, and helped me limp home and avoid an expensive tow. I highly recommend him for any boat motor repair.

We have been using Definitive for the past 10 years and they are always professional, reliable, and…read moreprompt. Once again, I called them in a panic two days ago because we had a backup on our laundry room floor drain. Keon came late in the day, diagnosed the problem quickly, offered to fix the problem that night (9pm, which they would have finished around midnight) or to come back the next afternoon. We decided on the next afternoon and he called letting us know when he would arrive and then took care of the issue. In the interim, he reached out to WSCC on our behalf to see if they would install something to prevent the issue in the future. Our technicians are always VERY clear and detailed in the estimate of work and then follow through. I have recommended Definitive to numerous neighbors and friends-they are extremely trustworthy!

Technician Hines arrived at the time I requested. He first did a walkthrough for the work that I…read moreneeded done, and gave me a reasonable estimate. He performed the work in a timely manner, and cleaned up after himself. He was polite and professional. Customer Service processed my payment over the phone. They were also polite and professional. I only have great things to say about Definitive!

I had my bulkhead replaced in 2016. It was a small job. I sought bids from 8 companies, most of…read morewhom did not call back or did not show up for the appointment. Gerd Heinsohn, in sharp contrast, was on time, taught me a lot, and advised me in a very honest way ("Don't let anybody tell you your pier needs to be replaced"). I know what bulkheads cost from asking around, and his price was fair. I decided to do my own fed/state/local applications myself to save money, and although Heinsohn would have made money if I had had them do the applications, they supported me with answers to my questions as I went through the complicated process. The work was done on time, top notch quality, with Gerd Heinsohn on site often and available to me. I was at home during the work so I could ask questions of the crew as they went through the process. I have recommended them to others and would do business with them again.

We also used them to repair our bulkhead. The quote was for several thousands of dollars, work…read moreestimated to take several days. Son showed up with two guys, and they were done before lunchtime. Did not even try to change the quote even though he admitted he expected it to take longer. Horrible experience. Never will recommend them for anything. Son knows nothing about business or working with a customer.

Tim, My wife and I…read morestopped by the boat this afternoon. We were very pleased with how awesome the boat looked. Your guys made our 31 year boat looked great. The top sides gleamed and the bottom was smooth and well painted. You did everything you agreed to do, with excellence. Most important, while we were at the boat, we encountered a young man, who was doing some final touch up on the hull. We were impressed by his attention to detail and his very courteous and respective manner. He helped me get down from a ladder, while insisting that my wife need not be concerned for my safety. Thank you very much for offering such a wonderful service, at a fair price. And at "shout out" to your guys, who do such a great job.