1. A-Z Concierge Group

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A-Z Concierge Group

5.0 (4 reviews)
Open • Open 24 hours

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5 months ago

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9 months ago

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Concierge Cleaners - Before pic

Concierge Cleaners

(135 reviews)

$$

East Pasadena

Best cleaner in Pasadena area , Affordable prices ,…read more professional and friendly staff strongly recommended

My experience with Concierge Cleaners was awful. I found them to be incompetent, dishonest and…read moreunwilling to reimburse for clothes they ruined. Here is why: Our home was damaged in the Eaton Fire. Our clothes were smoke damaged and had to be professionally cleaned. Our remediation company recommended Concierge Cleaners. In hindsight, I suspect they got a kickback "Shane," (as he calls himself, is apparently the owner of Concierge Cleaners) picked up the hundreds of items to be cleaned. We were unable to live in our house for months, so the transfer of clothes was chaotic. After numerous requests, "Shane" finally gave an estimate which was far less than the amount ($2,533) that they ultimately billed. Among the clothes Concierge took were several expensive coats and suits. We obviously expected them to by dry cleaned. Instead, Concierge threw them in the wash with the underwear and t-shirts. Literally, they were put in a washing machine which ruined the fine wool, then put in a dryer which shrank them. Then they were tightly folded and wrapped with the laundry. The suits and coats were obviously ruined. When we informed "Shane" what happened we assumed he would act professionally and offer to compensate for the damage. When mistakes happen people with integrity take responsibility. But integrity is not "Shane's" strong suit. First he denied ever having the suits and coats. Then he claimed they could be fixed by dry cleaning them. That did not work since the fabric was already ruined and the suits shrunk two sizes. I told "Shane" we would be satisfied if Concierge paid just a fraction of the cost of replacing the suits. We have a lot going on trying to make our house habitable after the fire and don't have time to mess with an incompetent and dishonest dry cleaner. Unfortunately, Shane stopped responding and is now unreachable. So now we have to haul this clown into small claims court to get him to pay for the damage he caused. I have lived in the Pasadena area a long time and know there are good and reputable dry cleaners. Concierge is not one of them. If you want someone who does not know that fine wool suits have to be dry cleaned, lies about what happened to your clothes, and refuses to compensate you when he ruins your best clothes, then you will love "Shane" and Concierge Cleaners.

Pearl Concierge Services - Pool table has been covered for 23 YEARS!

Pearl Concierge Services

(21 reviews)

Downtown

Military discipline applied with white gloves to tame your toughest moving challenges…read more We had a 4 BR house full of unpacked stuff to move across town--with a tight turnaround. Main challenges included getting a large and heavy custom-built dining table out of the first house with tough angles, getting large furniture items up an inconvenient spiral staircase in the second house, and packing a ton of little things that annoyingly don't fit well in a box. In the past, this would involve providing my buddies free pizza and beer over a weekend (and a moderate amount of pizza- and beer-stained furniture, scrapes / bruises, and broken knick-knacks), but we all have kids now, so professional help was needed. Emphasis on professional: the team showed up and it was clear each team member knew their roles, objectives, and timelines. They all appeared to have specializations as well: the drill sergeant, the fragile-items packer, the tetris master, the clean-up artist, etc. Day 1: cabinets were thrown open, packing blankets were unfurled, saran wrap was flying and all our worldly possessions had turned into a pile of well-labeled boxes by the end. Day 2: furniture and boxes disappeared into two trucks and reappeared neatly on the other end in the rooms corresponding to their original rooms of residence in the first house. We needed more time to really think through where exactly we wanted each item to go in the new house so didn't opt for the unpacking services (although they offered helpful placement suggestions all along the way). Somehow, they got this all done with time to spare and under budget--so much so that the price ended up being comparable to quotes we had received from non-concierge budget movers. Super-friendly people too. The kind you could share a (non-obligatory) pizza and pitcher of beer with.

I always knew that Lauren's Organizing/De-Cluttering services were awesome BUT had no idea that her…read morecompany offers Packing & Unpacking, Local & Long Distance Moving too! What many don't know is that when you hire a "mover", you often have NO idea who will actually be moving your items. I learned this the hard way by going thru the process of finding a moving company to take us from LA to Denver. You call a number, it's a dispatcher. Then another person calls you to do inventory. Then another person calls you to talk about the move date(which by the way, was a min. of 7-14 days that they "needed my items" - I'm sorry....what? It's a 16 hour drive....why do you need my stuff for 2 weeks?!?!). Then another calls you regarding the contract. Before you are done, you have spoken to 5 different people and keeping who is who straight becomes very challenging(remember...you are in the middle of a move!). Enter Lauren and her Pearl Concierge Services team. They are the company from start to finish. No dispatchers, no 3rd parties. They have their own trucks and do the moves themselves. Lauren's team is professional, caring, honest and trustworthy. I feel like finding them to do our move was a gd send! From the 1st meeting, I knew I was in great hands. I can't recommend them enough!

A-Z Concierge Group - personalassistants - Updated October 2026

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