I have used this business multiple times and never had an issue before. The owner has done a great job on my variety of clothes. This last time I used her for a pair of pants, I wrote down the length of the hem that I wanted on the price tag connected to the clothing. I received the pants back, went to wear them and one side was 1/2 inch longer than the other. I took them back and she insisted that she did the job correctly. I told her to measure them, that is was very clear that one side was longer than the other. She refused to take any blame. As a matter of fact she insisted that the manufacturer of the clothing measured wrong. If she had just measured the pants like she should have instead of measuring one leg to the other, they would have come back correct the first time. This woman could not possibly be to blame for anything. In fact, she was so incredibly stubborn that I will not be going back there because no matter what I said, she had a counter answer as to why she was not at fault. I suppose she never heard of the old business rule "Rule #1 the customer is always right, Rule #2, if the customer is wrong, re-check Rule #1." It's not as if I was asking for something other than which I paid. All she needed to do was agree that she messed up, which she did by not measuring the finished product, and this unfavorable review wouldn't be here. But I suppose when you are a perfect human being and couldn't possibly ever make a mistake, let alone admit it, you end up with a review of your business and loss of a good customer. I hope it was worth it lady! read more