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    A Toner Warehouse

    5.0 (1 review)
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    2 years ago

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    Staples - Holiday deals

    Staples

    2.4(174 reviews)
    2.2 miVan Nuys

    Staples isn't known to be the happiest establishment, but this one is horrible every time I visit…read more I keep coming back because of convenience of the location, but there's always such a long wait to do anything and usually there's no one to help. The employees take their time with their tasks which causes long wait times for the customers. There's normally no one to ring people up in the front either. James is always awesome, friendly, and helpful. Leah is fine as long as you don't need help outside of a quick scan but she really doesn't mind making customers wait. I've actually had to step in to help senior customers because Leah isn't willing to. Mind you, I'm just another customer waiting in line. They're very unhappy at this location and you can tell LOL

    I'm honestly really disappointed with my experience here. I came to this location to print my…read morewedding invitations, and because of everything that happened, my invitations are now going out late. The first few days I came in, I spent hours in the store trying to get everything right. I knew I had a large order, so I was patient and allowed the staff to help other customers in between assisting me. I was there for nearly three hours at one point while Hannah and Samantha worked back and forth. Despite all that time and effort, my invitations were still printed incorrectly. I tried to stay kind and understanding throughout the entire process, but it honestly feels like that worked against me. At one point, when I called back about a small fix that needed to be made, Hannah told me she wouldn't do it and that I would have to wait an entire week for Samantha to return from PTO. I then asked to speak with a manager. It took multiple calls and long hold times just to finally get in touch with John. Unfortunately, he offered no real solution. I was told there was no compensation or accommodation that could be provided for everything I had experienced. The only thing offered was to give me the rest of the invitations I had already paid for, which doesn't address the time, stress, and delay this caused. I really tried to be patient and respectful throughout this process, but in the end, my patience and kindness ultimately led to my order being mishandled and delayed. For something as important and time sensitive as wedding invitations, this experience was incredibly frustrating and disappointing. I would not recommend relying on this location for important printing needs.

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    Staples - The front entrance

    The front entrance

    Staples - Christmas decorations inside

    Christmas decorations inside

    Staples - Storage

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    Office Depot - No frills. Comfortable. I am happy that I found this seat at this price.

    Office Depot

    2.7(116 reviews)
    7.0 miNorthridge
    $$

    Very nice people here and they move fast. So helpful for me as I was worried about the menus I…read moreneeded to print for my grandma. I spent $23 for 25 pages and Luke helped me with cutting all of them. Took some time but he was so efficient and helpful truly. They are a well oiled machine here and they are my go to every time

    This review isn't for a corporate chain, or for office supplies. This review is for top notch…read morecustomer service. Zoe was handling the register, and she was where the experience started. She listened attentively, and immediately understood she needed to escalate. It was an excellent call. Then comes manager Fernando... Fernando proposed options, clarified constraints and limitations, and he ultimately delivered exactly what I was looking for: a super comfy desk seat, at a great price. We are talking excellent customer service--as good as it gets. I've been coming to this office Depot for years, and I always find what I'm looking for. The prices are always reasonable, but the customer service is the best part. And my last visit was so exceptional, that I decided that I finally needed to leave this location a well deserved five star review. Even as we were saying goodbye, Fernando thoughtfully informed me that it would take about 30 minutes to assemble the seat. I hadn't asked, but I appreciated him letting me know. It felt good knowing what I was getting myself into and that it shouldn't be too difficult or time-consuming. It was just a thoughtful comment. And thoughtfulness is the centerpiece of excellent customer service.

    Photos
    Office Depot - Backpacks

    Backpacks

    Office Depot - Entrance

    Entrance

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    A Toner Warehouse - officeequipment - Updated July 2026

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