After trying to contact multiple different chimney service companies for the last month, we were so…read morehappy when Pinckletink returned our phone call for a request. We had reached out to three other companies, two of which we never even heard back from and one who said they wouldn't come this far out to our house (only a town or two over.) We were in desperate need of a chimney sweep and inspection. The woman who returned my call was extremely friendly and knowledgeable and got us booked with an appointment for the following week on a Monday morning! The two gentlemen who showed up to our home were very nice, professional, and knowledgeable. They went right to work and seemed to have everything taken care of in not talk much time. Although I wish the results of our chimney inspection were better (thanks previous owners of the house), the inspection was thorough and seemed reasonably priced. The young gentleman who gave me the results of our inspection was actually the owner of the company and said they would be emailing over photos of the complete inspection along with an estimate for any repairs we would need to have done before potentially installing a wood stove. If you're in the need of any chimney servicing, I highly suggest Pinckletink. Friendly, professional, and knowledgeable!

From the owner: Having your chimney swept every year is one of the best ways to prevent dangerous chimney fires. We…read morewant your heating solutions to keep you and your whole family warm and safe. When you buy a new house a chimney inspection is important to get before you start using your new fireplace or woodstove to ensure it is able to operate safely. We sweep chimneys and clean stove pipes of all kinds, inspect chimneys for damage, cracks and debris, install new liners and caps when needed, inspect wood stoves, replace fire bricks, seal around the chimney, repair your chimney/fireplace bricks when needed, and more.

I bought a propane fireplace/stove here a couple years ago and the sale and installation were…read morepretty good. Recently I called to schedule a service appointment because the stove won't stay lit. I think it is a thermopile or thermocouple? In any case I figured I'd have these guys check it out and do a "service" on it since it hasn't been serviced since I bought it. I called and pressed 2 for service. The person who answered for the service department gave me the phone number of "a guy they use". Well the guy is on vacation until the end of the month?! So I call back and they give me another number. I call that number and get voicemail. A week later I get a voicemail back saying sorry it took so long to get back and that he will be in my area in a couple of weeks if I want to call back. I called back and surprise, surprise, no answer. Still waiting on a call back. If you are going to advertise "Sales and Service" you have to provide service, not leave your customers out in the cold! (or in this case inside in the cold).

Honest, polite, and best of all they were on time!! Sadly…read moreone of my stoves from 1830 is too old to save lol

Don't use these people or ask for a quote way overpriced,…read moreincorrect quote after seeing two others!!!!

Shamrock Chimney rescheduled appointments 6-8 times! I would confirm my appointment via their text…read moremessage the day before and then would receive a message the day of stating they needed to reschedule. Very, very unprofessiona! I don't know why I gave them as much of my time as I did! Their canceling and not showing up had become very predictable. I just don't understand how a company can do this and stay in business.

Kris is hands down the best chimney guy in New England!!! He's quick, efficient, knowledgeable and…read moreextremely professional. The guy knows what he's doing!! He replaced liners in 3 flues for us and installed a brand new fireplace insert in our living room and installed a new chimney cap up top. His work is amazing!! We can't thank him enough for digging us out of a hole that could have cost us our home because of the unusable condition of our chimney flues. Thank You Kris!! Bring on winter!! We're ready!!

Kris responded quickly to my request for help. His approach was direct...."you will have to wait",…read moreand "here is what the service will cost". He told me I would get a report about chimney condition, accompanied by pictures....and I did. He showed up when scheduled, did the work, took pictures, sent the invoice....all very clean, simple direct. On a return visit, he also installed a stainless steel sleeve in one of the flues. Very nice, clean, tight installation. What's not to like? Responsive, communicates, shows up when scheduled, does good work, sends detailed invoice. And yes, I am a real customer. Hope the review helps.

From the moment our family walked through the door of Alternative Heat Source, Karl made us feel…read morecomfortable. He did not try to "sell" us a stove, he educated us on the differences, and made a recommendation based upon the stove we were currently using. His son, Kory, came out two days later and took a look at our current stove and chimney layout. He spent nearly an hour looking things over and patiently putting together a couple different quotes for us to ponder. Over the next few days, I emailed Kory with many questions, to which he was receptive and honest, and never tried to pressure us into making a decision. He only provided us with the necessary information to make an informed decision. Once we made our decision, Kory returned ten days later, and professionally installed our new stove. He even moved our old stove into our garage for us. He took the time to touch-up the paint on the stove pipe, and cleaned up every bit of the mess they made, even as minute as it was. I could not be happier with Alternative Heat Source, and highly recommend their sales and service.

Kory was great to deal with! We had an appointment with Irving to install the gas lines and tank…read moreand Kory rearranged his schedule to be at our home early and have the stove installed before Irving came out that day. After the stove was installed he assisted the Irving tech with the install, and stuck around until the propane was fully functioning. He tested out our stove and showed us how to work the remote and all the features of the stove. I highly recommend their work and professionalism!

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

Chimney Savers saved our chimney and roof, accomplishing some necessary repairs expertly and…read moreefficiently and adding a stainless steel cap so that it might be a while before we need another visit -- at least to take care of the problems they fixed! Great service and workmanship, accurate estimate, and great communications: they showed up when they said they would and did the work in the time they projected. Highly recommended.

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

After dealing with a leak in our house that no one could repair, we called Lakes Region Chimney…read morePro. They inspected our chimney and recommended waterproofing our chimney and installing a new flue (our clay flue was fast deteriorating). We had the work done at a very reasonable estimate. Since the work had been completed, the leak is gone and our 80 year old chimney looks great. We had them back to clean our wood stove chimney.

We have had multiple bad experiences with Chimney Pro. It started with them ordering the wrong size…read morecustom cap for our Chimney. After they re-ordered the cap, then Chimney Pro cut down the ceramic flue tiles for the wood stove and fire place, installed the cap and smoke poured into the house when we made our first fire in the wood stove. Chimney Pro then said that the wood stove flue needed to be relined. After getting opinions from other Chimney companies, we learned that Chimney Pro never should have cut down the flue tiles even which allowed smoke from one flue to be pulled down the other flue. In addition, the cap just trapped the smoke! The raised ceramic flue tiles had enabled the wood stove and fireplace to be used without issues since the cabin was built in 1987! We then got the owner Mike involved. His team removed the custom cap and relined the wood stove. We found a mason to raise the flues tile again to keep smoke from one flue being pulled down the other flue. Now, we are hearing that the Wood Stove flue liner, which Chimney Pro installed, was ovalized and isn't to code!!! Three years later, we will have to pay another chimney company to raise the chimney and reline both flues including the one that Chimney Pro installed since it doesn't meet code. We wasted thousands of dollars and time with Chimney Pro. Don't use them!

SCAMMY! and the owner stands behind it! They will entrap you in hefty non refundable inspection…read morefees $225 and their estimate won't even be close to other reputable installers in the area. The technician gave inaccurate manufacturer specifications for venting.

The business is under new management with the new owner Dan also…read more Excellent communication and professional. I have him relining a chimney and rebuilding a chimney top. Very pleased.