Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

Cannot say enough good things about this company! They came out when I had accidentally flooded my…read morelaundry room and air ducts. I was not one of their customers at that time and they treated me as a priority. Needless to say I recommend them to everyone!

From the owner: Sylvester & Cockrum residential and commercial HVAC specialist that pride our selves on strong…read morecustomer service above and beyond others in our area!

DO NOT trust this company. I have not received a billing statement for my service and needed…read moredocumentation for it. I called the company SEVEN TIMES over the course of 2 weeks and still have not received a statement. This should be a very simple thing, but I have been hung up on while on hold and given the run-around every time I call. I was even directed back to the technician that did the job and he said he has no ability to send me a billing statement. At the very least, this company's customer service is poorly trained, incompetent, and not trustworthy. Do yourself a favor and find a different company.

I used Marshall for a number of years and they helped me maintain my unit that came with the house…read more They are competent with their maintenance. The last time they performed maintenance, they charged my card more than the invoice. I spoke with the owner and he acknowledged this error but instead of just returning the overcharge, I had to chase him down for over a month until he finally dropped off a check for the overcharge. This caused a lack of trust and I am moving on to another company because of this.

Colt's installed a new hvac system for us. We couldn't possibly be happier. They were patient and…read moreknowledgeable with our myriad of questions. They bent over backward to satisfy our very high standards. I highly recommend them.

Professional, courteous, and prompt. I had an issue with my…read moreA/C unit not working a few weeks ago. I called first thing in morning, and by 11am, they had already dispatched a technician. David was great. It ended up being an electrical issue, but David went above and beyond to help. Within 45minutes, he had my A/C operational again. I would highly recommend.

We've been using a competitor for a couple of years - a competitor that required us to sit for a…read moretotal 9 days during the peak of summer last year while we waited for them to come out and repair our unit - one of such issues was their fault. We got an alert Thursday night that our AC had been running more than 4 hours and the temp was increasing. We were scheduled to leave for the weekend the next day. Hawley Air had been recommended to us, so we decided to contact them to see if we could have them out on Friday before we left. I sent a text Thursday night and received a response Friday morning asking to call. I called and left a VM and got a call back shortly. The rep I spoke with was very friendly, got all our details and said dispatch would reach out to schedule. Jacob Gray and Steven Morgan were at our house within an hour. They worked quickly and efficiently, locating the issue on our HVAC, discussing our options, and fixing the problem. After fixing the issue they looked at every part of our system, both heating and AC, to ensure there were no other issues. They found nothing, and they ensured us we had a 30 day warranty on their work and review. I had a subscription set up with the previous company and we still got pushed to the bottom of their list when we had issues. I signed up for Hawley Air's subscription and they assured us that with their plan, we'll be moved to the top of the list if we have issues. I highly recommend Hawley Air if you're in need of a new HVAC company! I'm very impressed with everyone I spoke with and their prices were very reasonable!

Chase Johnson came to our house on June 6 2025 for summer maintenance…read more Chase Johnson was on time,his appearance and work was excellent Chase explained what he going to do,and he did it in a timely manner Chase asked did I have any questions The last person you see from a company is the impression you have from the company,Hawley Air should be very proud of Chase Johnson Thanks Chase Johnson

Just had my semi annual HVAC service. The technician was Chris B and he was outstanding! He was…read morevery detailed in his review of all things that were checked. He also cleaned the outside coils of the compressor. I have used Webb for years and have not been disappointed, but Chris B. Has raised the bar for service.

Yes I have been happy with Webb. But not today! My system is still under warranty. So why did my…read morewarranty repair cost over $2500? My career was in the service industry and we NEVER charged for parts shipping, under warranty, but Webb/ Trane does. Your crappy part broke and I pay for shipment to me and return of the broken one. Also a second opinion on repairs might be prudent. My initial problem seemed simple. A bad motor start capacitor. Then the technician needed to make sure the system was working properly. Then the BAD NEWS came. A refrigeration leak! Hmmmm. My neighbor was told he needed work on his HVAC system, by Webb, he called another company, for a second opinion, and they said all was okay. Working fine 6 years later. He's not with Webb anymore. I don't know who to trust anymore these days! The days of the good old trust are gone! As the CIA SAYS "TRUST BUT VERIFIY" I am very lucky to be able to afford this repair but everyone is nibbling away at my retiree fixed income.

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

Great company very quick response and knowledgeable. As a first time home buyer it's a great…read morefeeling finding quality service.