We had Right Way completely replace all the tiles on our pool Nov. 2021, seemed good at the time,…read morehowever last year the tiles started falling off again after just 4 years. We did discuss with them last spring fixing the ones that fell off, they gave us an estimate for repair, which we felt was too high as the tiles had never been applied properly to the pool wall. See the pictures of what we are seeing today all of the tiles will likely fall off as the year goes. Based on research, pool tiles should last and stay in place at least 10-15 years or more if applied correctly, these didn't even make it half way. I really expected a quality job from them, but I guess not. See pictures of how the tiles are looking today.

If you are tired of talking to your pool guy, and receptionists who can only take a number and have…read morethe scheduler call you back, try KYLIE. She is sharp, has all the answers (can schedule on her own, apparently, and knows what the leak detection report costs and even what it would cost (as I suspect is necessary) to replace my skimmer, which has a big crack in it. She sent FORREST to do the leak detection, and he did the skimmer replacement. I think I still have another problem, which he couldn't find, but I'd rather wait to know for sure anyway. He was honest in telling me, Kylie confirmed, and I'll wait until the ground (at the edge of EML lake) dries in the summer, and the leak may get worse. On repair day, Forrest showed up on time, and he and his helper were personable. Oh, and check out troublefreepool.com. There is a way to do a COMPLETE JOB HERE. NOT JUST DRIP SOME DYE IN, OR SAY "MAYBE ITS....". You need all the plumbing plugged, pressure test, and listen for sounds with a microphone below the patio.

I will start by saying, after pool was installed I am mostly happy with what we got. The pool looks…read moregreat. Service and install was a nightmare. After waiting a month and a half for them to get back to me after paying them for pool and install (no communication at all). They kept saying because of rain delays (which we have had a lot of rain). We paid for pool the last week of March. They started 6 weeks ago. They finally finished yesterday (7/15/25). 6 WEEKS!!! We did have like three days of rain spread out. They had dug a hole for the pool that accumulated water. I, the customer, had to by a pump to empty water so they could continue install. Otherwise I would probably still be looking at a big hole with water and partial pool sides installed. It stayed like that for a week. TK the owner is the worst at communication. I told him twice in person and once by text with drawings of where I wanted pump. He ignored all and put pump where he wanted it. He agreed to have pool parallel with fence but it is not parallel at all ( at least a 40 degree angle away from fence). He said he was going to be there on a Monday to back fill pool. He shows up on Mon checks for a leak and informs me he had a procedure to go to at doctor and did not do any backfilling. I would text asking for updates or when they will be back and was lucky if I could get a one or two word reply. He said he would be there Friday and did not show up or call. He would show up on the jobsite and leave without saying a word to me. I would have to stop him as he was driving away to get updates. Common time for them to even show up to start work was 2:oopm. and usually work till 6. They did stay till 8 and 9 pm a couple nights, but after starting at 2pm. His employees were all helpful and ready to answer questions, but try to get anything from him. I paid $850 to have 5x5 deck built. The deck is built and is very sturdy. i will get a measuring tape tonight because it is a very small 5x5. TK, on last day of install tells me, they undercharged me for the deck by $900. This is a nice deck, but $1700. He did not charge me the extra but not worth $1700. Be aware! We also kept getting emails showing we have earned stars with each purchase. I replied to their email twice asking what stars are for with no reply. I had to call after second time in store for chemicals. . TK's wife told me they are for purchases in store. I asked why this was not mentioned the two times we came in to get chemicals and paid full price. Her response was I needed to sign up. Why am I getting texts stating I have these stars if I have to sign up. As I stated in the start of this rant. We are pleased with the pool even if things were done different than what we wanted. I will change plans to fit what he built. The pool is beautiful. But the professionalism with TK pools is non existent and I would not recommend them at all.

I went to TK's today to ask about hot tubs and get a bucket of tablet's. I just had surgery so I'm…read moreon crutches. The lady who works there was very helpful and opened to door for me took care of all my questions and sold me a big bucket of 3 inch tablets. She too had surgery so can not lift anything so she said allow her to get a worker to lug the big bucket of tablets to my truck. It took about two minutes to get someone so no problem she told me to go ahead and go get in my truck so I did. This is where it went from 5 stars to 2. Her ( worker )husband brings the bucket to my truck I said you can put it in the back please. He just plops it on the ground next to my truck and muttered something about his wife can't do it because she had surgery and walks off with an attitude. So I hobble out and pick it up and hop to the bed of the truck to place it in the truck. I feel he should not have had an attitude and been so rude. I will be taking my business elsewhere. Thank you for reading.

Southwater Custom Pools built our pool this spring (2024) and we couldn't be more pleased! They…read morewere open and honest from the get go, they explained everything in great detail, and if we didn't understand something they didn't make us feel uncomfortable with asking again. Dillon and Fallon both walked us through our pool build and we highly recommend them! They've built two more pools for our friends after ours was completed. Give this company a call if you value honesty, integrity and great work.

From the owner: There's nothing like jumping in a cool pool on a hot summer day, but it's even better if you can do…read moreit on your property. If you want to make your dream a reality, turn to Southwater Custom Pools. Our pool builders serve clients in and around Hudson Oaks and Weatherford, TX, and surrounding areas. As a family-owned swimming pool company, we take pride in our hands-on approach and commitment to quality. All of our pools and plans receive a stamp of approval from experienced engineers to make sure they're safe and structurally sound. And our gunite pools also come with a lifetime warranty. Speak with one of our skilled and bonded pool contractors today to schedule a free consultation.

Panther City is responsive & honest. They have been to my house twice & given great advice on how…read moreto care for my pool.

Bought my house last August, kept the old "pool guy", he talked a big game, but didn't deliver what…read morewe felt was a good product. We've been with Panther City for two weeks and can honestly say that their service is OUTSTANDING. From how they speak and conduct business with customers, to their knowledge of pools and systems, and the clarity and cleanliness of our water they are miles beyond any other service company in any other location!!! I would absolutely recommend these guys to anyone with a pool, don't waste any more time, you've found the guys that will take care of you!!!

Save your money…read more They don't issue membership cards, then act like you're lying about membership (in front of other members I might add) because the owner doesn't personally know you. The pool is in terrible shape, the spa is just covered with a tarp because they won't fix it. I wanted to like this place, but have cancelled my membership after 2 visits. I'm still amazed at the unbelievable conduct of the owner. The price is low, and now I know why.

Just joined excited to experience all they have to offer. Seems like a great place and the…read moremembership is very reasonable.

Donald @ 24/7 Pools has been the best choice we have ever made, he took all the time needed to get…read moreour pool working again, he went extra miles to find the correct pump and parts, we are up and working again, and he does a great job cleaning and adding what's necessary, hope we have him a long time, plus he likes my Mexican food that I send home with him, thank you!!

From the owner: Monthly pool service includes weekly pool cleaning, check/add chemicals, back washing and…read morerecharging filter if applicable, and inspection of equipment. Repairs available when needed.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

We had a gunite pool installed at our home we purchased in Texas while we were still living in…read moreWashington. We worked with Geoff Waco throughout the entire process, from design to install. He communicated with us throughout the entire process, sending us pictures along the way and explaining next steps. He went out of his way to make sure our pool was ready for our kids to jump into the day we arrived. I cannot say enough good things about Parker County Pools and highly recommend them

We requested a one time pool clean from Parker County Pools aka Poolwerx. The problem I have with…read morethis company is the communication. What we were quoted was $105 an hour plus chemicals. The filter clean (something I can do myself) was $175 and something not quoted in a one time clean this and the grid replacement was extra. Communicating an added service or fee before doing it would have been nice. I will say they at least answer their phone as we tried other pool companies with no answer or call back first. 6 days out and this is how our pool looks!