Hi Jessica, My case and car was a major headache for your…read morelocation. Merely ask anyone at the business location and I'm sure they will be able to tell you everything and anything you need to know. My insurance told me a manager and a technician were let go at this location because of how my car was handled, and my insurance company surely threatened the location many times.

i just feel like it doesn't take a week to paint a lil piece of a fender this is the second body…read moreshop that i took this car too and something happened to it while it was there sad

Always does great work and love the customer service. I will never take my car to any other shop!read more

Please find below my husband's review of Caliber Collision Catonsville:…read more I have twice taken my car to Caliber Collision Catonsville and have twice been returned a car with incomplete and/or shoddy repairs. I see no reason to use this shop to repair your car, though I describe my experiences here so that you may make a decision for yourself. The first job was to replace a front fender and respray the front bumper. I was initially satisfied with the repair. The fender and bumper didn't fit together perfectly, but I decided it wasn't worth pressing the issue. When waxing the car a few months later I noticed paint drips on the lower portion of the bumper. I took the car back and the bumper was fixed under warranty without objection from the shop. I rate this experience 4/5. I should also mention that due to an insurance mix up, in no way the fault of the shop, I ended up paying for the entire repair out of pocket. The shop was aware of this and graciously offered to take pictures and provide them to me so that I could use them as evidence for my claim - this did not happen, no pictures were ever taken. The second job, a few years later, was to replace a headlight and the front bumper. Upon receiving the car and inspecting it the following day, I noticed the following problems: A) headlight pointed towards the ground B) uneven gap between hood and fender C) front bumper missing its, for lack of better word, air dam D) front bumper air duct for gear box cooling improperly sealed After driving it for a few weeks I noticed the following additional problems: E) front bumper popped away from frame in area of repair F) intermittent clunking noise coming from area of repair under heavy breaking or high lateral acceleration I should have at this point insisted the shop fix all of these issues, but I lost complete faith in them. I fixed issue A myself by reprogramming the headlight. I decided I could live with issue B. I asked the shop to replace the missing part, issue C, which they did after minor objection (the front bumper of this car is asymmetrical; one side has an air dam and the other a duct to cool the gear box. I had to bring up a picture showing this). I was initially most concerned with issue F, so I got the car up on a lift and inspected the suspension and steering myself. Satisfied that there were no mechanical problems, I suspected issues E and F were related (correct) and minor (incorrect) and planned to fix them myself along with issue D. Over the next few months I still hadn't found time to redo the bumper (the closest garage I can use is 90 min. away) and issue E, the front bumper pulling away from the frame, was worsening, so I took the car back to the shop and asked them to repair it under warranty. After initially checking it out, their words more or less exactly were, "No problem. This is usually caused by a damaged bracket, we'll replace it. If that's not the problem, we'll get in there and figure out what it is." !!!The shop replaced the bracket and it didn't fix issue E, and in fact it made it worse!!! (I come to find later that this fixed issue F, at least temporarily, which confirmed my suspicion that the issues are related - there is too much stress between the frame, bumper, and fender due to a poor repair job and the stress was partially relieved by the shop's attempted fix/worsening of issue E.) !!!I was then told that there is evidence of a new "accident" and that I would need to file a new insurance claim if I actually wanted the shop to fix issue E!!! I've been avoiding ad hominem attacks for the sake of subjectivity, but at this point the shop tech kept repeating and responding with the same line about a new "accident", which was frankly embarrassing to listen to, that I had to ask him to stop so we could continue our conversation. What is this "accident" you ask? Scraps under the bumper caused by a parking spot stopper, see the attached picture. This is akin to a doctor crookedly fusing your bones together and absolving himself/herself of responsibly due to scratches you received picking blackberries. In my opinion, what's happening here is straightforward; 1) The shop isn't detail oriented and/or lacks quality control, hence the multitude of issues I've described 2) The shop is all for honoring their warranty until it looks like it's going to cost them a significant amount of time/money and then looks for a way out. Whether this is rouge behavior or a reflection of the Caliber Collision brand as a whole is unknown. Everything I've stated here is true and, aside from my opinions, indisputable. Your mileage may vary, but as someone who tunes cars and drives them in circles for fun, I have no faith in this shop and will no longer use it myself or recommend it to my friends.

I brought my Honda Accord here after mistakenly driving over a big lump of ice. That damaged the…read morepassenger side rocker panel. They asked for a down payment. I paid by Zelle. And I took my car in a week later. I was told by Joel it would take 8 days. He called this morning, 8 days later, to tell me that my car was ready. Not only was the repair done, but my car was nice and clean. Thank you, Joel and staff, for a job well done!

My mom dropped her car off here previously and I remembered that they did a good job, so I brought…read moremy car after I was rear ended. Really convenient that it's across the street from an Enterprise by the way. Anyway, I talked to the front desk and did a key drop off after work and they talked with the insurance after getting my information to sort things out. They kept me up to date with texts and did an amazing job on the repairs. I was actually really surprised that they even cleaned the inside/outside of the car, so it looked really fantastic when I picked it up. Awesome customer service, really clean offices, and tremendous job repairing the car. I absolutely recommend this shop and will have their info saved.

Arslan had a complicated dent to repair. He took his time…read moreand did a great job! Arslan also explained everything and answered any questions I had and gave me some advice on another issue with the car. Without a doubt I will use him again. P.S He is a perfect gentleman!

This was a painless repair on a dent received at the public fishing area at Loch Raven fishing…read morecenter. The repair guy was fast and economical. If I get another one I will definitely use these guys.

Dynamic Collision is a trusted shop for our family! I was involved in a car accident recently and…read morebecause we had already had my husband's car serviced by them a year prior, we knew we wanted to work with them again. Dynamic Collision did a phenomenal job restoring my car, including providing all the necessary information for the claim so that the at-fault person's insurance company can properly take care of the repairs. Courtney was phenomenal to work with - she is knowledgeable and kept me updated throughout the time my car was being worked on. If you're looking for a trusted shop that is communicative, provides fair pricing, and delivers top quality work, Dynamix Collision is the way to go!

Dynamic was incredibly good to me - after a hit and run put both cars in my household out of…read morecommission, Dynamic worked with Progressive to get me back on the road. While it did take a while, much of that time was back and forth with insurance, and Dynamic was incredibly communicative about the timeline. Danny especially was incredibly kind and patient with me as I anxiously awaited my vehicle's return. I would recommend Dynamic to anyone needing body work done in the area!

It's so hard to find a good auto shop when you're in a car accident. I looked through body shops…read moreand read (scary) reviews and was glad that I made this choice, so I'm passing this along. The receptionist was SUPER kind, I think her name was Melody (I forget because my car was there for so long). I was in a hit and run so I wanted to find a place that was in network with my insurance company so I didn't have to do the back and forth with estimates and also going to a shop place close to car rental places (this place is close to both Hertz and Enterprise) to make it convenient. The service was amazing - Quantay, my main contact was very good about communication, there were a couple misses in when it would be ready, or not so I did drive there once to pick up but it wasn't ready. I live in the city so it was a bit of a drive but I am glad I picked this place. I was impressed that Enterprise (even though they ended up giving me a faulty car and it was the holidays I had to drive to BWI to try to get into a new car, but they didn't have anything) had a car for me at the time of drop off so it was a super easy transition, and the same for drop off, I could leave the rental at Varsity! It must be pretty affordable as State Farm and other insurances work with this center. They also guarantee all the work they do while you own the vehicle.

I was referred to Varsity Auto Repair by an exceptional repair facility...unfortunately Varisty…read moreAuto was an epic disappointment . I was extremely displease. I had front end damage where my entire bumper was knocked off and headlight damaged ...They repaired one headlight and left the old headlight on making my vehicle look distorted...On top of that the headlight was out on the headlight where the cover that wasn't replaced. Also when I dropped my vehicle off my backup camera was working and now it isn't...Said they would have to resubmit it to my insurance for approval.... I want my camera fixed but ABSOLUTELY NOT BY THEM...!!!!....save yourself a headache....wouldn't recommend them ....

Very professional and friendly shop, the owner was super cooperative and helpful. This was the only…read moreshop who was willing to work with me, since my damage is on the body line and split across the entire door panel. Timely and easy, I would rate them much higher if I could, truly appreciate everything.

I've waited weeks for an appraisal on minor damage, and I received a next day appointment with an…read moreabsolute amazing job done. I highly recommend this business! A+++++

Odonnel Honda sales manager Ken Novak needs to learn customer service skills if he wants to…read morecontinue serving the public at O'Donnell Honda. I went in on Saturday August 8 2025 with friends to purchase a new Crv. Sean the salesman was very helpful in assisting us find the car, giving us good advice and ultimately helping us get the deal and trade in value we were seeking. On Saturday he came back with a piece of paper and an amount he said was the out the door price. It seemed like the price did not include taxes and fees so we asked him where the taxes and fees were and he said they were included and the price was the out the door price. He went back to his manager to confirm and he came back a bit exasperated saying that yes the deal is the deal and the price he presented was the out the door price inclusive of taxes. Because of document needs for financing we waited till Monday to complete the deal. We spent much time obtaining the required documents and a cashiers check so we could complete the purchase and financing agreement. Once we returned to finalize we were given a sheet of paper that did not reflect the agreed upon amount from Saturday. The price we were reassured included taxes and fees was infact not inclusive of taxes and fees. Sean the salesman apologized and admitted that he remembered the back and forth and remembered that he stated the price was out the door and inclusive of taxes and fees. After this we asked to speak to sales manager Ken Novak. He basically told us we were lying and that there was nothing more to discuss. I attempted to explain the situation so he understood the representation that was made to us about the price being inclusive of taxes and fees. He abruptly said there is nothing to discuss and walked away. I have never experienced such rude behavior from a person trying to sell a high ticket item. Had Ken come back and listened to our concerns in a rational way and calmly explained why he could not budge my friends were willing to still purchase the car under the revised agreement. However because we were treated with such contempt from Mr Novak we decided to pursue a deal at another dealer. If you value honesty and respect when you are considering purchasing a Honda I highly recommend you steer clear of Ken Novak and ODonnell Honda in Catonsville. Not only do they go back on their word, they refuse to listen and are incapable of treating customers with a modicum of respect.

Called to get some work done on the car potentially. But called to reschedule for a different time,…read moregot put through to voicemail multiple times, left messages, no response. Went to the owings mills location which is more inconvenient because its farther from me but they identified the problem immediately.

I went to John with an imported recreational vehicle notorious for being difficult to register in…read morethe US. Lucky for me, I went to John who has a unique background in MVA procedures. He worked his wizardry and I was in and out in record time!

Wow! No reviews since 2016?? This is also for the Federal…read moreHill location and I have nothing but great experience and the owner is the super kind and experienced. I went in for what another auto service had told me that my entire radiator had to be replaced. Definitely needed a second opinion and the owner said it was just a bad clamp. When you need an honest mechanic and does excellent work, come here!

Excellent service and they tow!!! They found the issue, fixed it abd got my cat back on the road…read more It was a complicated job but they took.the time to make sure they found the solution!

I came with a dent on my brand new 2025 car (a mistake on my part, getting adjusted to driving a…read morebigger car). I priced the repair at multiple shops and it ranged from $1800 - $2000+. I found AZ Auto body shop and decided to take a chance on them and wow, not only was it SIGNIFICANTLY cheaper and done very well, but it was ready the next day! Dent gone, perfect color match, my new car looks just as good as it did when I drove it off the dealership. Highly recommend this place!