I stopped going to this laundry mat a few years ago because their was an elderly lady working there…read morewas so mean, she made me feel guilty for doing my laundry there and was always trying to get me to help her with chores. I had to go in there the other day and I was really surprised. There is a younger lady in who is very pleasant and the place was very clean. She was so nice and friendly by the time I left I felt like I had a friend. I believe her name was Brenda, but I'm not sure. I will definitely start going to this laundromat again. I just wanted everybody else to know that it's changed and it's very pleasant in there.

Interesting that an owner can accurately speak to circumstances which existed during a visit over…read moreseven months ago? Good though that they finally appear to be taking an interest in their business. Hopefully future customers find all the services and amenities listed on the businesses website available to them during their visit.

Clean prices are good .. quick to do laundry open 830 am to 8 PM.. can't do blankets as they don't…read morehave extra large washers

This place is in I guess what's considered downtown Portola. Place was clean and all the machines…read moreworked. Only issue was the coin machine was out of change. Pizza place across the street has some video games and therefor had a change machine.

I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

I really enjoyed coming to Joy Laundromat! The place is super clean and well kept, I love the music…read morethey play, and the technology they have makes everything so convenient and easy to use. I also want to give a shoutout to the attendant who helped me while I was there. They were very friendly, helpful, and made sure I knew how everything worked. Great customer service definitely makes a difference! Overall, it's a clean, modern, and welcoming place to do laundry. Definitely recommend Joy Laundromat!

Laundromat Clean…read moreWorks great for comforters that don't fit laundry at home Survived the fire Glad it's still here

The place is always clean, they have different capacity washers. The attendant is friendly and…read morevery helpful.

Very disappointed with this laundromat. It costs $4 for a small load and $8.25 for a large load,…read morewhich feels way too expensive. To make matters worse, the coin machine shorted me, and there wasn't an employee around to help. There was also nowhere to sit because the tables and chairs were covered with belongings from people hanging out there. Overall, not a great experience, and I won't be coming back.

Worst laundromat in chico…read more This man has 2 but only because he steals money!!! I'm on machine 47 it took $3 but won't take my last $1.50 This has happened multiple times The ICE number 530-826-4807 does not ever get answered DO NOT COME HERE

The laundromat itself was very clean ie floors , washers, dryers, and folding tables. The app to…read morepay was easy to download and use.

This place is great especially if you have a whole lotta laundry! They take digital payments…read morethrough an app called Dexter Pay, but I'm pretty sure they do coins too. They have laundry carts for your convenience, around 8+ commercial sized washers (14.50 each), regular washers for $7.50, and I did $4 for an hour and some change at the commercial sized dryers but time and price is adjustable! I got about 8ish loads done with just 4 machines (2 washers 2 dryers) . Concerns about safety are close to none, its located on a well lit strip, people who hung around the plaza were no bother! Stores near include Safeway, few good food spots, and a smoke shop. Will definitely be coming back :)

Came here monthly for about 3 years. Was here in Oct '24, and Jan '...25. Both times at least a…read morethird of the washers and dryers were out of order, along with very little detergent in the vending machines. Feels like the owner(s) have stopped caring. It's always been cash only, no debit/credit cards. Used to be worth it, but I'm looking for a better laundromat now.

Cheap and everything works great. My clothes all came out super clean! Quarter machine worked…read morequickly and efficiently also.

Clean and safe place to do your laundry very friendly staff don't allow loitering also has new lookread more

this place was wonderful when it first opened , now only half of the dyers work (10 out of 20)…read moreand the ones that do work hardly do so. i wiped down the counter for folding clothes 3 times and each swipe was just as dirty , could not get it clean. people constantly bring in dogs and as a dog lover i don't mind but i watched some gentlemen's dog pee on a the floor and he just left there. I have to inspect each washer before i use it because half of them are filled with literal dirt or have roaches inside. A business that offers a place to clean your clothes should be clean itself. I want to continue to use your facilities but it has gone downhill fast.

Clean washer and dryers. If you don't have quarters you can use the app to pay to wash your clothes…read moreit just takes a bit and can be kind of slow but other than that you can monitor from the app how long your clothes have left in the washer or dryer. They even have drop off laundry service we didn't use it but some other families did.

Horribly noisy, attendants yelling across the room to another. Mexicans playing their cell…read moreconversations on speaker and loud. Again, no warm water washing my clothes and idiots crowding you into a corner. Spread out, I not attracted to you!