First of all let me start off by saying that I have moved a dozen times and I have NEVER experienced the lack of professionalism from a moving company like I have with A-List.
Corey, the owner was a very personable guy, and I got a good vibe from him which is why I chose to go with the company, but clearly my instincts were wrong. We had to reschedule our move because of the bad flooding which Corey accommodated no problem. Then move day came and the problems began. We expected the movers at 1pm, and at 12:59 after texting and trying to call Corey I received a text stating the movers would be at our house at 2pm. 2pm came and went and I received a call from the actual movers at 2:30 saying they would be at our house in 20 minutes. They finally showed up at 3pm. I was told their truck could easily accommodate a 4 bedroom house with no issue. We have a 3 bedroom house that isn't fully furnished and most of our items were boxes and they couldn't get everything in 1 trip which of course cost us more money since we were paying by the hour. One of the guys didn't speak or read English so the boxes marked "Fragile" meant nothing to him. They were careless and throwing boxes around like they were nothing. In carrying some furniture downstairs they put a 2 foot gash in the wall of our old house (which we now have to repair), and they ripped a shelf out of the wall in our garage.I tried to make everything easy as possible, everything in the garage went into the new garage and everything inside the house went inside the new house, but that meant nothing to them, they tried to put everything in the new garage. As hour 5 approached and they were barely unloading the first load at the new house, I attempted to call Corey to discuss the issues and surprise surprise he doesn't answer, so my husband tried to call him and no answer. When we asked the movers if they could get a hold of Corey he said we could discuss our issues with him, so we explained this is costing significantly more than we expected and the damages. His response was, "if you would have told me Corey said everything would fit in one truck I could have told you no". As for the damages, his response was "stuff happens". It's now late at night, and they tell us they will only take cash when I was told by Corey credit card would be accepted and they still have to go get the rest of our stuff, so our hands were tied and we had to go get cash, but the ATM only allows $500 a day, so we had to borrow the rest from my mother. On the 2nd trip they would only get the items that we couldn't move with our cars. Once they got to the new house to drop off the remaining stuff, they couldn't fit it in the garage because they put EVERYTHING (except furniture) in the garage, they started stacking our stuff on the side of the house which we didn't notice until the next day. My husband and i ended up having to take an extra day off work to finish moving the rest of our stuff they wouldn't pick up. This was truly the worst move I have ever experienced and many of our items are broken and they scratched up our new hard wood floors. This company is FAR from A-List. I don't even think they deserve an F. If I could go back I would have hired one of the "bigger" more established companies because this ended up costing us significantly more. And after all this, we still have yet to receive a call back from Corey. Steer clear of this company, please!! read more