Had an aluminum awning installed. Gave deposit when signing of contract. All went well. Love the job. Thanks A. Hoffman Awnings. read more

Disappointed With Hoffman Awning and Their Warranty Our church purchased two large entrance awnings from A. Hoffman Awning Company. We paid $9,980 for the completed project and expected that we were purchasing a quality commercial product that would provide many years of service. After approximately seven years, the seams began separating. The fabric itself is not simply worn out. The failure is occurring at the seams. What makes this especially disappointing is the warranty representation made when Hoffman sold us the awnings. I still have Hoffman's original written estimate dated September 17, 2018. It describes the awning and states, in Hoffman's own words, "12 years warranty." The manufacturer's paperwork supplied with the job also provides a 10-year limited warranty on the Recacril fabric. Now that the seams are failing, Hoffman takes the position that the manufacturer's fabric warranty is separate from the seams/workmanship and that its normal workmanship warranty is only one year. I understand that distinction now. The problem is that Hoffman's original estimate did not say, "12-year fabric warranty, but only one year on the seams." It simply said "12 years warranty." During my recent conversation with Hoffman, I was also told that seam failure after this period of time is reasonable. That was difficult for me to accept. If we had been told when purchasing nearly $10,000 worth of awnings that the seams might reasonably last only six or seven years, it certainly would have affected our decision to purchase them. So I contacted another established awning company that had actually inspected our awnings and asked specifically about the failed seams. Their representative confirmed that the failure was at the sealed/welded seams and told me that this normally should not happen after only six or seven years. He then put the owner of the company on the telephone. The owner, who told me he has approximately 40 years of experience in the business, was even more direct: "That shouldn't happen within six years." He explained that his company guarantees sealed seams for the life of the fabric and offered to put that guarantee in writing. That comparison is what ultimately convinced me that my expectations were not unreasonable. To Hoffman's credit, they have offered to replace the awning fabric for approximately $5,250, which they said was a reduced price. I appreciate the reduction. But I cannot justify asking our church to spend another $5,250 after only about seven years to replace awnings whose seams are failing, particularly when the original Hoffman estimate advertised a 12-year warranty. Hoffman also acknowledged that our situation had not been handled well. During one of our conversations I was told, "We've done a lot of things wrong." Unfortunately, acknowledging that has not resulted in Hoffman standing behind the failed seams. I don't expect an awning to last forever, and I don't expect a company to repair normal wear indefinitely. But I do expect the seams of a professionally manufactured commercial awning to last substantially longer than six or seven years, particularly when the awning was sold with "12 years warranty" written on the estimate. Based on our experience, I cannot recommend Hoffman Awning. If you are considering purchasing from them, my suggestion is simple: Before signing anything, ask Hoffman to put in writing exactly how long the seams and workmanship are guaranteed. Do not assume that the warranty period printed on the estimate means the entire awning is warranted for that length of time. read more

A Hoffman Awning - Separated heat-pressed seam. - Awnings Near Me - Baltimore, Maryland

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Do NOT use A Hoffman Awning's services. we purchased a flat pan awning over our deck from them. The final product was overpriced, much smaller than agreed upon, missing key components, not installed safely, and the installation crew called us liars when we reported the unfinished work. We spent months contacting them to fix the issues, even filed with the Better Business Bureau, but they continued to give us the runaround. Nothing was ever fixed, and eventually we had another contractor take it because it was starting to collapse from the weather and became a safety hazard. Very unprofessional and unreliable company. You can get far better work done for their prices by an actual licensed contractor. read more

My new awning cover does not hang longer than I expected, which has really impacted the amount of shade it provides. I thought it would hang down longer like my previous one, allowing for more coverage over my front porch area. Instead, it's leaving parts of the seating exposed to the sun. I really hoped this awning cover would add a nice touch to my outdoor space and provide the shade I need during the hot months. Instead, I find myself feeling disappointed every time I look at it. I did reach out to customer service to discuss my concerns and see if there's a way to resolve these issues. That call was NOT productive and the gentleman was a bit rude and lacked empathy. Not sure if I can reach out to the manufacturer for a replacement, or is find a way to modify the installation to improve the situation? Either way, I'm determined to find a solution that will make my outdoor space more enjoyable. read more

A Hoffman Awning - Awnings Near Me - Baltimore, Maryland

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Salesman was very nice as was the installer. The last call I made was inquiry about my remote and the person who answered was very disinterested. read more

I bought an awning from them in 2020. There had been an issue with the arms in the awning and they keep popping out. I've had them come out at least 6 times every year since then to fix it. still a problem. they never call when they say they will and I'm still having issues 3 years later. never again read more

We ordered this unusually small awning because we were tired of replacing roll up shades. The sales rep was helpful and entertaining. Delivery time was about 5 weeks, not objectionable for a custom build. The awning frame is beautifully built. Very nice welding work. Installers were friendly, removed & discarded the old rill up shade. read more

A Hoffman Awning - The awning color harmonizes nicely with existing siding & trim. - Awnings Near Me - Baltimore, Maryland

After some issues that were resolved by Donna and Rodney, we can't say how pleased we are with Hoffman's. They are moving their awnings to being made in house, which will be a sure way to ensure a pastiche experience for their clients and the quality of craftsmanship. The awnings are absolutely beautiful, and we will be using them for at least one more awning on our house, possibly more on a family business. Thank you Donna and Rodney! I look forward to working with you again read more

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We have been using Hoffman Awning for 25 years. Unlike most companies, their customer service gets better and better. Our new awning has transformed our patio. It's very sturdy and well made, and we love the new Sunbrella pattern. I highly recommend this family owned business! read more

This is the most absolute horrible company. If you want F type of service the. This is the place to. They have absolutely no customer service. Their management need training o. How to run a business. This is a soon to go out of business. Do not use them I had a horrible experience with Rodney sales man or manager. They never return calls please instead use capitol canopy I did and highly recommend them. read more

We bought an awning from Huffmans 7 years ago, and every year since, it's needed service. Calling Huffmans service a joke is too mild. They have contempt for their customers, their help desk must enjoy punishing their customers. We have called half a dozen times just this year, to get service for our awning... every time is an adventure. The best joke is where they say they've submitted a ticket for service.. days go by, you call back, and then the next guy on the service desk acts appalled. Of course it's a big joke no one ever comes. This has gone on for several months. We've even talked directly to their service folks and worked out a time and date, and they never shore up. Bottom line stay away from Huffmans! They're a disgrace! read more

Fantastic to work with all around. From my first call to set up an appointment I could tell we would enjoy this process. The salesman arrived the day I called to make an appointment, gave me multiple options and we opted to take advantage of 6 month 0%APR financing. A few days later another employee showed up and took additional measurements while the awning was still in place. We decided to take down and haul away the old aluminum awning and even make a little money by recycling it. Today, a crew of five guys arrived right on time and exactly 55 minutes later, voila! New bright white awning installed! These guys are very good and professional. When I call someone answers my calls immediately. When they say they'll call me back, they do. The other reviewer from Fairfax, VA must have the wrong company with his horrible review, according to their website, they don't service Fairfax. First class all the way, I highly recommend them! read more

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We could not be happier with our new deck awning! A. Hoffman Awning did a fantastic job from beginning to end. Their rep, Ben, traveled to our home (in one of the worst storms) bringing with him everything we needed to make a decision on the style, colors, and fabric. The cost was very reasonable, the service extraordinary. Our new deck awning was installed before promised. Victor and Kevin were professional, skilled and completed the install in record time. I would highly recommend A. Hoffman Awning for anyone looking for a pristine product, supported by an awesome team of service professionals. Thank you, A. Hoffman Awning! We are thrilled. read more

They had a young guy who setup our awning and he did a LOUSY job. The sides were lopsided and asked for our old awning while still charging us 4500$. So when i called Rodney's phone number, they never answer. The worst part is when I came home early for the time they were scheduled to come which was @ 2:30, but when i got home they were already there and i found the young guy who did a lousy job snooping around behind my garage when i pulled into my driveway !!! read more

Customer service was excellent from the beginning, and this company did better than just make good on an initial mistake. They went beyond to make sure I was a satisfied customer with the installment of awnings plus. Good customer service and care about the quality of their work makes this company worthy of a good recommendation. read more

Just had my stylish, Heron blue metal awning, complete with scalloped frame and stripes installed by The Hoffman Awning Company. The addition is absolutely perfect! Creates a "pop" finished look to our side patio door at our very old grey lady home built in 1900. No more getting rained on when we enter the house and such a very cozy calming sound in the kitchen when the rain taps on the awning. Service was excellent from the start with Jim Healy to offer advice and suggestions all the way to finish, and also including our site survey rep to confirm measurements of the awning and most especially our installers, who were timely, professional and kind. Everyone was available, helpful and best of all, we were welcomed with a truly neighborhood experience since Hoffman Awning has been keeping residents dry when it's wet and cool when it's hot for about 100 years. Hoffman's product has provided for us, a fun, pleasant outcome. In keeping with the age of our home, we selected a metal awning, but Hoffman Awning offers a grand selection of styles and product materials. Just ask Jim. Value for customer service and cost is excellent. We highly recommend The Hoffman Awning Company. My "Baltimore" blue Heron awning makes our home "smile!" read more

This company goes above and beyond to make sure their customers are happy with their work. I had a bit of a problem with the pitch of my roof and they jumped through hoops to make make my awnings what I had envisioned. Without a lick of hesitation, I highly recommend A. Hoffman to anyone thinking about purchasing awnings! read more

A Hoffman Awning - One of three they installed to perfection! - Awnings Near Me - Baltimore, Maryland

I had some problems with gutters overhanging a cellar stairway that couldn't handle big storms and tried multiple solutions, but still worried about water in the basement every time it looked like a thunderstorm. Finally, I figured an awning was the way to go and was lucky enough to find A Hoffman. They were responsive and straightforward and offer a variety of options. The work was done quickly and does the job perfectly..and it looks great too. I can't say enough good about them, but I shouldn't be surprised. They've been putting up awnings in Baltimore for over 100 years. read more

Recently, I had a major problem with our retractable awning Installed a long time ago on our roof by, A. Hoffman Awning. After calling the company, Joe, a representative of the company said he would send someone to take care of it. The next day two workers came over, Chris and Daniel. They immediately began to fix the retractable awning. They were very careful taking the retractable awning down from my roof, repairing the problem and installing it back the same day. I was very satisfied with the professionalism they showed in their work and how they carefully put it back looking like new! I would "highly recommend" this company to anyone needing their services! read more

I wanted to update my review. Despite the initial problems with communication, the awning was installed without a problem. It looks great. I wish I had done this 19 years ago, when I first bought the house! read more

We had a metal awning on the door of the basement apartment in our house. It was was rusty and paint cracked, and many years old. We desired a fabric awning, to cover the doorway AND a brick retaining wall that is at the doorway. A. Hoffman is the ONLY awning company that I called that would come to our home to give us an estimate and show choices. On the phone, other awning companies gave us the hard-sell for other types of awning, not listening to our requirements, and were not willing to come to our house for measurements or to show us fabric samples. A. Hoffman came to our house, took measurements, provided samples of fabric and design. Contract was written on the spot, and installation occurred exactly when promised. We are very satisfied. read more

As a previous reviewer mentioned, I too had some issues that were resolved by Donna and Jim Healy. No business is ever going to be perfect, but it's how it's resolved which is what separates the good from the bad. Donna and Jim went out of their way to make sure my mother-in-law was satisfied. It was a smaller job, but they treat them all the same. Product is being manufactured in house and the quality is excellent! The installers are efficient and polite while on the job. After a rocky start, I can honestly say I wouldn't recommend anyone else for awning needs. They really step up to the plate and stand behind their product. With all that's going on in the world with COVID the great companies will really stand out and this is one of them. Thanks again! read more

Ordered replacement Sunbrella awning for storm damaged one of theirs. Received in timely manner but it leaked through fabric..company sent out respresentative who said wait a month for fabric to settle?? Waited 6 weeks and it still leaked. Called again and was told someone would get back to me...so 4 weeks later and a hurricane and a flood and am still waiting and needless to say everything got soaked under 14' awning in recent rains. Update: heard from owner personally who apologized for lapse, sent over manager who said they will make it right. Are picking up 14' awning next week, recoating it, and returning it to make sure it doesn't leak at no charge. Are also adding a flap over door at no charge. So if this all happens, I'm converted. read more