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    KCCS Construction

    5.0 (1 review)
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    Services - KCCS Construction

    Construction design services

    Deck construction

    Detached garage construction

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    The Deck Awning Company

    The Deck Awning Company

    2.9
    (7 reviews)

    The Deck Awning Company is great...when they want your money. Impossible when you need service…read more We hired The Deck Awning Company to install a Sonesta retractable awning for nearly $5,000. At the time, they were responsive, polite, and easy to work with which, in hindsight, makes sense because they were trying to secure a $5,000 job. Less than three years later, one of the awning arms developed a problem, and that's when the experience completely changed. For over three months, I've been trying to get them to come out and look at the awning. Instead of service, I've gotten multiple excuses, delays, and the general runaround. Phone calls and email requests frustratingly lead nowhere, and they have consistently shown zero urgency or accountability now that the job is apparently no longer profitable. To make matters worse, because it's a Sonesta awning, many other companies won't work on repairs unless they were the original installer (I would know, I was forced to contact many, to no avail). That effectively leaves you stuck with the company that installed it and in this case, a company that apparently has no interest in servicing its own work once the initial installation is completed. This business seems very happy to take thousands of dollars for installation, but when it comes to supporting their own product afterward, they magically disappear. Avoid this company entirely. If you're considering an awning installation, take your business to a company that actually stands behind its work and values customers beyond only the initial payment.

    I called this company, after a google search. I am a new customer. Nick picked up the phone. I…read moretold him the issue, he thought David the technician may be able to help walk me through some troubleshooting. David then walked me through the entire process. I was able to replace the batteries in sensor, and the issue is fixed. I will of course use them in the future. Not only for their expertise, but for their honest and professional advice. They could have easily said: " we need to come out and fix it" I would have done that. Integrity and great communication is the cornerstone of any company. The Deck and Awning Company's mantra. How refreshing. Particularly because the previous day I was totally scammed by a vent cleaning service who charged me double than market rate, but not telling me it would be more until they were at my house. Total scam. So - my experience today with Nick and Dave, restored my faith in human nature!!! I so very highly recommend them. Don't look ANY further. Rhonda J

    KCCS Construction - contractors - Updated June 2026

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