I needed fast service to address a clogged dryer duct that was causing my dryer to malfunction and…read moreleaving me unable to do laundry. After calling a few other companies and being given at least a one-week wait, Pristine responded quickly, got me on the schedule, and had everything resolved within two days. I'm very satisfied with the service and would definitely recommend them.

How Pristine 'cleans' your vents. Total rip off. Sent 3-4 guys, my painters were there. They stayed…read more15 minutes and left. $350. Having them redone by a competitor and chalking it up to being a scam service. Good luck f you choose them.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

I had Kevin who is one of the owners clean my chimney. I was able to speak to someone immediately…read morewhen I called and made an appointment for the following week. When Kevin arrived on time he explained what he was going to do and put down drop cloths and brought in his equipment. The cleaning was done from the fireplace to the top of the chimney. I do not use my wood-burning fireplace on a regular basis, but it had been seven years since it had been cleaned and desperately needed attention. He even removed the wood I had loaded for my next fire and then proceeded to remove the damper for access to the flu. Within a half an hour everything was done and there was no dust whatsoever in the house. He then proceeded to go up on the roof and check the top of the chimney and found that I had some cracks in the crown of the chimney. He took photographs and explained what needed to be done. I am very pleased with his thoroughness and professionalism and would highly recommend him to anyone in the area.

Do not do business with this company. I contacted them Jan. 12 about my gas fireplace…read moremalfunctioning -- long before the current dangerous ice storm was forecast. The technician came Jan. 16, removed the pilot light and said he would return with the new part. He came back Jan. 19, after the storm forecast. He didn't have the right connection for the new part, but assured me it would be fixed by the end of the week, "even if I have to work on Saturday." On Thursday, he contacted me, said he had the right part, and would be there at 8 a.m. Friday. At 7:30 am, I got an automated message saying my job was canceled. I contacted the tech, who said he knew nothing about it. A short time later, I got a message from the company -- the message was a misfire. But no one would respond or tell me when or if my repair was still scheduled. By Saturday, with the storm bearing down on us, I hadn't heard from anyone. I made repeated calls and messages, to the company and to the technician (704-506-0501). Finally, a man from 888-840-5788 called and told me I was getting a refund. I told him I didn't want a refund, I wanted a working fireplace in an ice storm. He claimed they still didn't have the part, even though I was told Thursday that they did. I would suggest NEVER GIVING THIS COMPANY A CHANCE. I have a handcapped family member, and if the power goes out, I'm stuck. After the storm is over, I'd like to do business with a reputable company, if anyone can suggest one.

I highly suggest giving these guys a chance. I called them for a quote and was happy to see how…read morereasonable their rates are. They were able to schedule me for a chimney cleaning within a few days. The entire process was very smooth and professional. I'll definitely hire them when I need my chimney cleaned again.

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

We are very impressed with Adam their technician, he came on time, inspected and cleaned our…read morechimney. He was very professional. We have used Owens Chimney service for years and highly recommend them.

Had my fireplace inspected and swept today and while it wasn't the news I wanted to hear, I'm glad…read moreI chose Smoke Alert. Very nice, very professional and I would definitely use them in the future.

Absolute best! Won't go back to anyone else ever again. Lance was very knowledgeable thorough and…read moreeducational. He communicated clearly when he was going to show up and prepped our fireplace in advance of cleaning. Inspected all of our smoke detectors and carbon monoxide detectors even tested the batteries in each. Explained everything as he went along and gave me some great advice. I ask a lot of questions and he had answers that made sense to all of them! Hands-down would hire again!

Chris is awesome! He was referred to us by our realtor for our initial chimney inspection during…read morethe closing of our house. Not only was the inspection package itself detailed, he also provides video where he walks through the package and explains your fireplace system and any notes he made. We've since used him for a repair that was needed that he found during the inspection. The initial process used to repair the backwall didn't take, and not only did he redo the repair with a different process at no additional charge, he also came out on a Saturday morning to ensure it was fixed before the holidays. In summary, he's timely, professional, nice and detailed. And all of this at affordable rates. We'll be continuing to use him for any future cleanings and repairs!

Awesome service by an industry expert. Would definitely use them again. Reasonable price tooread more

Dynamic duo. Super men. My heros! Jarrel and Richard…read more I have not been this blown away in quite some time by the kindness, attention to detail, hard work, and joy in service. These men restored my chimney, showed exceptional patience with my landscapers (who were taking forever to turn on the water for them to pressure wash), and were a delight to be around. They even came back and worked me in after some logistical issues (which were my fault)! I wish I had more chimneys to clean so that I could employ them more often! Their work was worth every penny. I feel blessed to have encountered them.

We had our gutters cleaned. Good Price and Excellent Service. The gentleman who came to our house…read morewere nice, courteous, professional and did a great job. We will use this service again. Plus, it was a LOT quicker when they did it vs. doing it ourselves.

I guess I should be lucky he even did the work, but ended up charging over $5K to install a $1300…read moreunit. I also specifically asked for one that didn't have a pilot and after install, sure enough, it was a one WITH the pilot option. We also started this in May and took through October of 23 to get it done. 2 years later the fireplace is dead and the entire insert needs replacement

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

Thorough inspection of my chimney/fireplace and the technician explained what I was seeing on the…read morecamera.

Fantastic!! This company did a great job. Helped with an insurance claim. Prompt, courteous,…read morecleaned up! Very pleased.