I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Owen was very helpful worked well with him. Would definitely recommend him for your next vehicleread more

Not a very good buyer experience. Hidden fees, Lack of of customer care and support. In the…read morebeginning I thought we would be gaining a dealership that would make several purchases with, was wrong about that. Wouldn't recommend.

I purchased a small SUV from Auto Exchange of Lakewood, NJ in the summer of 2018. I was told by…read morethe salesman that people come from out of state to purchase cars from them because of "the quality of cars" that they sell. Since purchasing this car 4 1/2 months ago, I have had to replace the following: Transmission Radiator 2 Radiator hoses Actuator which controls car vents Heater core Thermostat I have put almost as much money into this car in the past 4 months as I had paid for it! I am beyond disgusted. Shame on me for putting trust in a car salesman.

A very good place if you need a mechanic or if you want to buy a car. The cars they have very low…read moremileage and priced very good. It's family owned and will work with your budget...... My family and I have been going to them for the last 10 years..... And we bought about five cars from them no problems if I need fixing that will fix it mechanics that work there are very good. Five stars for me.

I brought a car from this company 7months ago I've had a lot of issues. So I took the car to the…read moreHonda dealership had 2 things fixed which cost me almost 2k. I was told the whole exhaust system was rotted out. And, it won't pass inspection. Which is this month. Now I know why they don't have the cats inspected before you drive sway, they know they will never pass inspection. I brought the car back this morning an hour and half ride one way to get it fixed or get another one. Valencia said well I can't trade you for another car. I said why? She said and, I quote"because yours has issues". I said yes but it is the same issue you sold it to me with. Then she said the exhaust doesn't need to be replaced it just has a leak. We can fix it for you today for $189.00. I said I'm not paying for that. She said well do you think I'm going to pay for it? Upon purchasing the car I asked about the fumes and fumes and lound muffler they said it was BC it was sitting and was wet. I stopped at Mides mufflers on my way home and yes Honda was correct the whole exhaust system is rotted out, not rusted Rotted. Liears & manipulatours. Its a family owned business of con-artist & thieves. Whatever you do NEVER EVER BUY A CAR HERE EVER!!!!!!! You will be sorry. I have contacted my attorney. I'm not going to take this lying down. I'm going to report them to the BBB. And, the state of NJ Vehicles Commision Dept. When I said i wanted another car on the lot that was in better shape they said I would have to down 3,100.00 up front plus the lemon I was trying to give back. If I'm not mistaken I think extortion is against the law. Not reputable people at all. Very sorry I ever walked in their door. BEWARE!!!!!!

very impressed by their beautiful place never been to such a comfortable Dealership like this one…read more they even have a kid's game room for families that come with kids, great customer service, very honest team. great prices . Will always come back to get my car serviced by them. highly recommend

Great experience. Mike was great to work with…read more Has great understanding of vehicles. Was super helpful in getting us 3 party financing.

Great experience at Jersey Shore Motors. Mike was very helpful from start to finish, and went above…read moreand beyond to walk through all my options, thoroughly explain the details of the deal, etc. We are very happy with the Explorer we bought, and the price was extremely fair. Couldn't recommend Mike and JSM enough!

Walk on by! Unless you're a mechanic and scrutinize the car, keep walking. This was my first used…read morecar and this experience soured me on all used car dealers (sorry to the 1 or 2 that are legitimate). I was taken advantage of horribly. They wouldn't let me have the car checked by a mechanic - I should have walked then but, like I said, I was a naive first time used car buyer. After I bought a car and had it checked out, I was told the car should never have been sold and that it was unsafe. It had too many problems to list here. Plus the whole underneath of the car was rusted thru and could fall apart anytime [like it had been in a flood]. Shame on them!

Bought a 2000 Lexus from them. I was very excited to have a ES300 with only 106,000 miles for such…read morea great price ($4000). The car was not inspected, but I took it for a test drive, and yes...it seemed to drive well. The problems started after taking the car from Lakewood, NJ. to my home in PA. I took the car to a Lexus dealer to get inspected. The manager and the mechanic both informed me that there was a leak in the gas tank, there was very severe rust on the underside of the vehicle (that it it looked like they had the car stored in a weeded, wet area! EXACT WORDS!!!) and that there was between $5 and $7 K worth of work to pass inspection. They told me that, technically...the car was extremely unsafe to drive and could have caught fire. Luckily, I got a second opinion from my local mechanic. He told me that there was not as much damage as the dealer had stated. $1900 later (and a very kind estimate) the car passed inspection. It needed a new gas tank, breaks and an oxygen sensor. Literally just 2 weeks later, the check engine light comes back on blinking. The ignition coil and another $200 to my local mechanic. He replaced the one ignition coil, but now I'm afraid another may go bad. Now, just a week later...the check engine light is back on. So, to make a long story short...I will be taking about a $3000 loss on the vehicle and trading it in for a Toyota. Through this whole ordeal, I vow NEVER to buy from a "mom and pop" dealer EVER again!

Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to…read moreget all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too.

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also…read moremaintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles.

Bottom line, I purchased a car on 9/26, but I learned the DMV department at the dealer didn't get…read morethe paperwork until 10/17, three weeks after the purchase. They got the paperwork out 10/21 and I received from them the license, registration, etc today 11/5, a reasonable 2 week turnaround. My temporary plate expired 10/25 so I was unable to drive for days. Clearly the problem started with the initial processing of my paperwork on 9/26, not with the dealer's DMV department. I escalated this situation up to the Pinebelt owner during this time but because of the initial delay, nature had to take its course. Bottom line- if a dealer can't handle the paperwork with precision, how can I be sure they know how to change the oil? One more thing- the windshield washer reservoir was not filled. I do like the car though!

Hannah was our sales person & was very caring, knowledgeable & professional! We love the car we…read moreleased from Pine Belt Mazda! Thank you, Hannah!

Chris Probanski & Chris Mercer are incompetent…read more Chris Mercer seems to have dementia, and never seems to be able to recall anything he spews out. He specifically repeatedly gaslights any situation, and essentially made a brand new FoundOnRoadDead car that was brought in for routine maintenance... a lemon. Then blameshifts not being able to communicate like a grown professional -- onto Alice, or part corporations that you "deal with".. These people have never even maintained the brake plates.. they look dryer and more rusty than the Sahara's genitalia. Are your mechanics even qualified to service vehicles? How many Chris' does it take to lemon a brand new ford? Two. Probanski & Mercer. Louis, I'd appreciate if you return my call, as this whole situation is being documented for quality & assurance purposes, after 4 weeks & this Mercer bimbo telling someone to drive a lemon with an axel he busted.. unreal. update; louis pagano utilizes his personal aol email for professional interactions, risking the data of consumers. He talks in the same circles that Mercer & Probansky do, blaming part companies for "defective parts", instead of owning the fact that his maintenance crew is defective.

Went for a diagnostic for my car, took them all of an hour and $110 to give me basic information…read morethat I can get online. Why am I paying for a diagnostic when you tell me you "think" this or that part is an issue instead of actually identifying it. Waste of your time and money, don't go here.

Great experience! Fair price and Moe is a great guy! Came right away! Highly recommend!read more

A++++ service . They came and helped me with my junk car when i needed it out asap . Would…read morerecommend to my friends and family