I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.

very impressed by their beautiful place never been to such a comfortable Dealership like this one…read more they even have a kid's game room for families that come with kids, great customer service, very honest team. great prices . Will always come back to get my car serviced by them. highly recommend

Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to…read moreget all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too.

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also…read moremaintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles.

I have to be honest in saying that I have had some awful experiences with Chevy dealerships. Before…read moregoing to Pine Belt Chevy in Lakewood, I went to two other dealerships - Action Chevy in Freehold and Oasis Chevy in Old Bridge. Action Chevy employed some of the nastiest and creepiest people I have ever had the displeasure of speaking with. I had the most horrific experience there with the employees and management on more than one occasion and would recommend for everyone to stay away from there like the plague. Oasis Chevy had a nice staff but I had the constant feeling I was being ripped off by the associates. It was uncomfortable and turned me off from owning a Chevy. However, this time my boyfriend was in the market for a new vehicle and was interested in the Chevy Trax. I was nervous for him knowing my experiences. We decided to go to Pine Belt because we were hoping there would be better customer service compared to the other places, and we couldn't have been more pleased with the experience!! When we first came in we were greeted by Pam who was such a joyous woman and made us feel welcome. She set us up with Renee as our sales associate and all we have to say is WOW! Those two ladies made the whole experience for us. Let me start by saying that we are a young couple in our mid twenties. It is common for couples our age to be taken advantage of at car dealerships and it is always recommended for us to go with our parents for support. We were not anticipating purchasing a vehicle knowing this fact, but we did want to get an idea for how much my boyfriend would need to save. Renee was amazing and is an unbelievable asset to this Chevy dealership. She was personable, kind, knowledgeable, and honest. I saw other sales representatives there trying to make hard sales and just seeming to have horrible attitudes, so we genuinely feel like we hit the lottery getting Renee. She worked with us and was able to get us an amazing deal on the exact car that my boyfriend had wanted - the Trax. She made sure that we left that dealership completely satisfied with the purchase and feeling so much less stressed! If I had gone to this Chevy dealership when I was in the market previously and had been helped by Renee, I more than likely would have left with a vehicle. The best part was when my boyfriend's parents came because they were all ready to negotiate with the sales person, and we were able to say that they didn't have to - that we were treated with respect and that Renee worked with all of our needs. His mother thanked Renee for "taking care of her son" before she left. It's just a great feeling to leave a dealership happy and without regret or concern. Thank you, Renee!!

What a waste of time with this dealership. I was looking at a used car. I found an issue with it…read moreand asked if they would repair the issue and then I would consider buying it. They told me they would send it to their shop and have it looked at. After four days I got a message that the car was done and back from the shop. When I went back, the issue was not fixed. When I asked the salesman, he told me it had been done. The asst. manager then got involved and told me that the issue would cost to much to repair and they weren't going to fix it. I asked why I hadn't been told this and the chalked it up to a miscommunication. Alright, maybe it was but it was sloppy on their part. Next, when asking if they could work on the price given the issues they brought back a price of about $800 less than the advertised price. I told them I appreciated them working with me and what the total price of the car would be. They then added the approximately $800 back into the price and said that was the DOC fees. So, they advertised the car at one price which included the DOC fees, negotiated a price minus the DOC fees, only to add the DOC fees back in at the end. I will never go back. My suggestion, be very, very careful when dealing with this dealership. They are not trustworthy.

sold me defective tires, when i returned was threatened, cursed at an dordered to leave premises…read moreStay far away

they sold a horrible broken car to my sister and refused to return her money to here. they won't…read moretake phone calls

Karly Fisher at Toyota World Of Lakewood is the lady you need to work with. We came to TWOL after…read moregoing to another dealer who, after two weeks just couldn't put the deal we wanted together. We came in after two weeks of being abused by the other dealer and gun shy... we were introduced to Karly and that was our lucky day. She was sweet and very professional. We told her what we wanted and within one hour we had a deal together on exactly what we wanted. No back and forth with a sales manager... just a "yes we can do that!" Karly is tenacious and will be on top of you to dot your "i's and cross your "t's until the car is delivered to you and to your satisfaction... but its all to benefit you. TWOL even gives you a full tank of gas without question! Easiet deal we ever did. Love Karly and Love our new 2019 RAV4 Hybrid! Side note... Credit manager gave us 1/2 point less interest than we even asked for... very honest car dealers... a rare find... well worth the trip!

Charged twice to diagnose one problem they got wrong the first time…read more I brought my 2017 Sienna to Toyota World of Lakewood in September because the brake light stayed on and the van wouldn't accelerate. I have an extended warranty, and the shop billed it over $5,400 across two visits. On the first visit they charged a $219 diagnostic and replaced the brake light switch. A week later I picked up the van, and the problem wasn't fixed. I brought it right back. They charged me a SECOND $219 diagnostic fee for the same problem, plus labor above what the warranty approved: $473.69 out of pocket. The invoice states the charge is only for "the diagnostic fee and difference of labor." When I signed, the advisor told me not to look at the numbers at the bottom. I was told I was approved for a loaner. In about two weeks without my van, I never got one. The service manager refused to do anything, saying goodwill is only for Toyota warranties. After I complained to Toyota corporate, the dealer never contacted me. On top of that, my power sliding doors, which they worked on, stopped working after I picked up the van. The final repair did fix the brake light. But paying twice for their misdiagnosis, the runaround, and no loaner made this the worst service experience I've had. If you have an extended warranty, get every charge in writing before you sign anything.

Not a terrible experience at this shop, as most experiences at car dealerships are absolutely…read moredreadful. I wasn't hounded like a piece of meat by the sales people which I found to be be quite satisfying. Checked out a few cars outside by myself before being approached and asked for help. When I politely declined, the salesman (Jose) was pretty cool about it, gave me his card and told me if I needed him, I could find him. He wasn't pushy, or overly zealous. He let me do my thing, and about 35 minutes later I came back to him and he was happy to help me. They fell short of 5 stars, not because of customer service, that was pretty on par. Their pricing was a bit off, and I had to ask the manager for a breakdown of my pricing three times before he actually brought it to me. They helped me get a new car which was desperately needed though, so check them out if you're in the area.

Recently purchased a Honda CR-V from Matt at this dealership. We were back and forth for a couple…read moreof weeks between a Honda and a Subaru. There were things I liked better on one then the other and vise versu. After going back and forth a few times between dealerships we decided on the Honda mostly because we felt Matt was honest and very easy to do business with. So thank you Matt and Universe Honda for selling us an awesome car.

This place is a black hole of failure…read more I bought a jeep here a few years back, no real issue with the purchase but the problems began there. My plates never came in, well they did but they never put my contact info in properly, so they called the wrong person. It took four more visits (over three years) until they finally had it correct. I speak fluent English issue w/o issue and can write with a masters level, I just don't think anyone there cares to make corrections. Free oil changes. What a joke. I made an appointment for my first one and waited almost four hours for them to finish. Correct, four hours. I nearly lost my mind. When asked what was taking so long they fed excuses, once they realized I worked as a wrench in college and called b/s they said my tech was busy with another project, then why make a reservation? Second free oil change - 2.5 hour wait with reservation. That was the last one. Warranty work several years later, I give in and buy an oil change three pack. I call back for my next oil change - they have no record of me buying the three pack. Now I am transferred to a manger who I leave two messages for.....no return call. Save yourself the pain. The work is usually solid, but the customer service staff are on a permanent LSD trip.

Updating my post from last week. Pine Belt said it didn't have any servicing openings until the…read moreEND OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND NO LOANERS. Total nonsense. Again they're people are clearly trained not to accommodate recalls. Salerno Duane Jeep up in Summit (only about an hour north) was also experiencing high demand for servicing but accommodated immediately, picked up the phone and resolved the issue in less than 2 hours within 1 week of receiving the latest recall. Will never step foot in Pine Belt again as they do not stand by their product when it comes to servicing and their employees are trained to leave you without a solution with your recalled vehicle sitting in the street for months away from your house and other vehicles while a potential fire hazard and unusable.

The most unprofessional people I've ever dealt with. Been almost two months since i bought a car…read morefrom them and havent received my plates yet. At every step of the way they consistently ignore my calls, texts, and emails, but they were remarkably quick to cash my check. If you're specifically looking to deal with a frum dealer, go to Lakewood Auto, Brookville, Westmount, Priority, Deal on Wheels - literally anywhere but these clowns.

Since mid 2018 we have leased three new cars and purchased one, total of 4 vehicles and not one…read moredealership came close to the prices Platinum provided. All vehicles delivered to our home and each time great experience. Highly recommend. Remember this not a car dealership where they're offering you lattes, flowers and pulling out all the stops trying to convince you you're getting an unbelievable deal. Platinum is an auto broker, no sell tactics. Just a phone call and great pricing.

Hubby looked on line for a certified pre owned car! Found…read moreone that we liked. We went to Pine Belt Subaru, greeted by Pharrell! Professional and courteous! Took car for a test ride. As promised by Pharrell in 90 minutes we drove off with our SUV! Veronica assisted us to ensure our insurance was updated! Great experience! Thank you Highly recommend! Love my SUV!!

Shockingly bad customer experience. I called about a serious issue with the automatic breaking…read moresystem when my car came to a stop for no reason. I asked for the service department and they handed the call over to an ai agent. Multiple interactions with the sales and service teams have demonstrated they are disrespectful. I look forward to going elsewhere for future purchases and services.