very impressed by their beautiful place never been to such a comfortable Dealership like this one…read more they even have a kid's game room for families that come with kids, great customer service, very honest team. great prices . Will always come back to get my car serviced by them. highly recommend

Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to…read moreget all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too.

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also…read moremaintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles.

I had an atypical experience at Autolenders, but one that still needs to be shared. My wife and I…read morewere in the market for a used car, after searching for a week at various new and used car dealers we found ourselves on Route 37 in Toms River doing the classic dealer shuffle. We walked around the lot at Autolenders and didn't really see anything that we really liked that was in our price range (we were looking for a luxury car with 60-80 miles), Autolenders had some nice vehicles but the mileages were low and the price a just bit out of our reach. As we were about to leave, our salesmen, Bill S. said, "hang on, I just received a car in a trade-in and I think you might like it." He brought the car out, a gorgeous jet black 2006 BMW 525i in near Mint condition. The car was making a weird noise and had a sensor malfunction lamp lit on the dash. My wife and I informed Bill that we really did not want to a car that has any problems, as our last vehicle broke down and left us in the lurch. Bill S. assured us that they were only brake sensors and that if I wanted the vehicle, the sensors would be taken care of. I should state now, this was an AS-IS (no warranty) vehicle and not part of Autolenders usual business model, which is low mileage vehicles off of their first lease, usually 2-5 years old. We took the car home for the evening on a trial, (we almost walked away, but we figured, why not). The car was fine, the night we had it, (the brake sensor light is on the entire trial). The next day, we brought the car back and were prepared to make an offer. We would buy the car as long as all the lights on the dash were taken care of. The General Manager Stratis M. informed me that all would be taken care of and the car would be ready tomorrow. When I picked up the car and drove it off the lot, the brake sensor lamp lit right back up! I immediately brought the car back and told Stratis that this was unacceptable. Stratis agreed and had his in-house mechanic take a look at the vehicle to determine what was wrong. I was told that it was not the brake sensors as before, but a Steering Angle Sensor in the ABS braking system that was malfunctioning. As I stated previously, I never checked the codes on the dash and took Autolenders at their word that it was only the brake sensors. With this in mind I was told that it was the first time anyone there had seen such an error with the vehicle. As the vehicle was AS-IS it would not be covered, as it was not detailed in the signed contract. Of course, this was upsetting, so I voiced my concerns to Autolenders cooperate headquarters via an email. Within the hour Stratis called me and asked me to return as soon as possible so he could address me and my wife concerns. While driving the vehicle in the day which took place in the interim, the BMW overheated while driving down the highway (pulled over waited five minutes and drove the next day with zero issues, faulty water pump). Now, I am scared of this vehicle! Returning to Autolenders the next day, Stratis informs me again that it is an AS-IS vehicle and is entitled to nothing under law. He then informs me that after speaking to the owner of the company, Mr. Brad Wimmer, Autolenders has decided to undertake the cost of the Steering Angle Sensor Repair, just out of loyalty to a customer! Unfortunately, but understandably, they would not be able to cover the cost of the faulty water pump. Even here though Stratis said he would work with me to get the repair down in-house for as cheap as possible. Let me stop here and address the obvious, yes, Autolenders might have known about the steering angle sensor the whole time, but I highly doubt it. I was a medic for six years in the ARMY and served two tours in Iraq, during that tenure I got to know people pretty well, and it's not hard to spot a liar. And even if, the point is mute because they repaired it with OEM parts and even lent me a "lot car" for a week so I didn't have to splurge for a rental again ($300 savings). The water pump issue only occurred once in three day of driving so I am positive that they were ignorant of that as well. After a few days, the new sensor and water pump we put in and the total cost of the repair was a little over $1200, roughly the same price I was quoted at the dealer, though I am sure it would have been about $1500-1800, when it was all said and done over at BMW. I have to say that when buying a used car you always expect issues, and this BMW certainly has more than a few . At the end of the day a few lessons have been learned, the first being, never, ever buy a European luxury car for more than $5000 without a warranty! Just not worth the risk unless you're a mechanic. The second is that I would most assuredly return to Autolenders to purchase another vehicle.

Scammers. Agreed on price and after we got the i for it was a thousand dollars less. Thank god we…read morecaught it scammers avoid these people awful customer service extremely rude.

Not a very good buyer experience. Hidden fees, Lack of of customer care and support. In the…read morebeginning I thought we would be gaining a dealership that would make several purchases with, was wrong about that. Wouldn't recommend.

I purchased a small SUV from Auto Exchange of Lakewood, NJ in the summer of 2018. I was told by…read morethe salesman that people come from out of state to purchase cars from them because of "the quality of cars" that they sell. Since purchasing this car 4 1/2 months ago, I have had to replace the following: Transmission Radiator 2 Radiator hoses Actuator which controls car vents Heater core Thermostat I have put almost as much money into this car in the past 4 months as I had paid for it! I am beyond disgusted. Shame on me for putting trust in a car salesman.

A very good place if you need a mechanic or if you want to buy a car. The cars they have very low…read moremileage and priced very good. It's family owned and will work with your budget...... My family and I have been going to them for the last 10 years..... And we bought about five cars from them no problems if I need fixing that will fix it mechanics that work there are very good. Five stars for me.

I brought a car from this company 7months ago I've had a lot of issues. So I took the car to the…read moreHonda dealership had 2 things fixed which cost me almost 2k. I was told the whole exhaust system was rotted out. And, it won't pass inspection. Which is this month. Now I know why they don't have the cats inspected before you drive sway, they know they will never pass inspection. I brought the car back this morning an hour and half ride one way to get it fixed or get another one. Valencia said well I can't trade you for another car. I said why? She said and, I quote"because yours has issues". I said yes but it is the same issue you sold it to me with. Then she said the exhaust doesn't need to be replaced it just has a leak. We can fix it for you today for $189.00. I said I'm not paying for that. She said well do you think I'm going to pay for it? Upon purchasing the car I asked about the fumes and fumes and lound muffler they said it was BC it was sitting and was wet. I stopped at Mides mufflers on my way home and yes Honda was correct the whole exhaust system is rotted out, not rusted Rotted. Liears & manipulatours. Its a family owned business of con-artist & thieves. Whatever you do NEVER EVER BUY A CAR HERE EVER!!!!!!! You will be sorry. I have contacted my attorney. I'm not going to take this lying down. I'm going to report them to the BBB. And, the state of NJ Vehicles Commision Dept. When I said i wanted another car on the lot that was in better shape they said I would have to down 3,100.00 up front plus the lemon I was trying to give back. If I'm not mistaken I think extortion is against the law. Not reputable people at all. Very sorry I ever walked in their door. BEWARE!!!!!!

Never bought here, this is a review of the service dept…read more I had to have some work done on my 12 year old truck, and ended up getting towed to Larson Ford on route 88. It was midday on a Friday, they were busy, so Mitch told me he would call me later with an estimate. Later that same day, he called and said it would be "a few days and about $900" to repair my truck. It turned out taking a week to repair, and costing $1335, which is about %50 over the estimate, in time as well as cost. You can imagine how upset I was. After I got home, I posted a ridiculously negative review here on Yelp. It was a knee jerk reaction, and quite immature now that I look back on it. But understand that I was very angry with the whole experience. What a difference a day makes. The next business day after I departed the dealer, Lewis (Louis?) called to discuss my dissatisfaction (their cashier had asked about my satisfaction, to which I responded negatively). He listened to my concerns and could not have been nicer in reacting to them. He understood how I felt and in the end he offered a $350 refund. That surprised me, a lot. Most places might say "we understand but we can't do anything for you." Not Larson Ford. They genuinely care about customer experience and satisfaction and I appreciate that. Their rep turned a terrible experience into one that was much more tolerable. In the future if I need service again, or I am considering a purchase, I won't hesitate to visit Larson Ford. Also, I want to apologize for my harsh language in my previous review. That was posted in the heat of the moment, and was moderately embarrassing after rereading it. Glad this got resolved the way it did.

Chris Probanski & Chris Mercer are incompetent…read more Chris Mercer seems to have dementia, and never seems to be able to recall anything he spews out. He specifically repeatedly gaslights any situation, and essentially made a brand new FoundOnRoadDead car that was brought in for routine maintenance... a lemon. Then blameshifts not being able to communicate like a grown professional -- onto Alice, or part corporations that you "deal with".. These people have never even maintained the brake plates.. they look dryer and more rusty than the Sahara's genitalia. Are your mechanics even qualified to service vehicles? How many Chris' does it take to lemon a brand new ford? Two. Probanski & Mercer. Louis, I'd appreciate if you return my call, as this whole situation is being documented for quality & assurance purposes, after 4 weeks & this Mercer bimbo telling someone to drive a lemon with an axel he busted.. unreal. update; louis pagano utilizes his personal aol email for professional interactions, risking the data of consumers. He talks in the same circles that Mercer & Probansky do, blaming part companies for "defective parts", instead of owning the fact that his maintenance crew is defective.

Very easy and pleasant experience junking my car with kangaroo auto sales. They also offered the…read moremost money from all the other companies.

Great experience! Fair price and Moe is a great guy! Came right away! Highly recommend!read more

Took truck in for a recall notice, and a couple other issues…read more Greg in the service dept was outstanding. Polite, helper, secured a loaner car. One of the best Dealer experiences ever. As we just move to the area, they are now our go to guys.

Excellent service dept I had brought my CHEVY to them even thou there a GMC dealership.I had…read morewarranty issue plus oil /filter, & tire rotation performed Everything went as planned Vincent G.in service dept explained everything and assured me all will be taken care of.2hrs later I was all done extremely happy with service. The tech even cleaned inside my rims when rotating tires.Just a Great dealership with good people THX

sold me defective tires, when i returned was threatened, cursed at an dordered to leave premises…read moreStay far away

they sold a horrible broken car to my sister and refused to return her money to here. they won't…read moretake phone calls

I have to be honest in saying that I have had some awful experiences with Chevy dealerships. Before…read moregoing to Pine Belt Chevy in Lakewood, I went to two other dealerships - Action Chevy in Freehold and Oasis Chevy in Old Bridge. Action Chevy employed some of the nastiest and creepiest people I have ever had the displeasure of speaking with. I had the most horrific experience there with the employees and management on more than one occasion and would recommend for everyone to stay away from there like the plague. Oasis Chevy had a nice staff but I had the constant feeling I was being ripped off by the associates. It was uncomfortable and turned me off from owning a Chevy. However, this time my boyfriend was in the market for a new vehicle and was interested in the Chevy Trax. I was nervous for him knowing my experiences. We decided to go to Pine Belt because we were hoping there would be better customer service compared to the other places, and we couldn't have been more pleased with the experience!! When we first came in we were greeted by Pam who was such a joyous woman and made us feel welcome. She set us up with Renee as our sales associate and all we have to say is WOW! Those two ladies made the whole experience for us. Let me start by saying that we are a young couple in our mid twenties. It is common for couples our age to be taken advantage of at car dealerships and it is always recommended for us to go with our parents for support. We were not anticipating purchasing a vehicle knowing this fact, but we did want to get an idea for how much my boyfriend would need to save. Renee was amazing and is an unbelievable asset to this Chevy dealership. She was personable, kind, knowledgeable, and honest. I saw other sales representatives there trying to make hard sales and just seeming to have horrible attitudes, so we genuinely feel like we hit the lottery getting Renee. She worked with us and was able to get us an amazing deal on the exact car that my boyfriend had wanted - the Trax. She made sure that we left that dealership completely satisfied with the purchase and feeling so much less stressed! If I had gone to this Chevy dealership when I was in the market previously and had been helped by Renee, I more than likely would have left with a vehicle. The best part was when my boyfriend's parents came because they were all ready to negotiate with the sales person, and we were able to say that they didn't have to - that we were treated with respect and that Renee worked with all of our needs. His mother thanked Renee for "taking care of her son" before she left. It's just a great feeling to leave a dealership happy and without regret or concern. Thank you, Renee!!

Do not, and I mean DO NOT waste your time with these SCAMMERS!!!! They will bait and switch, and…read morethen sell you a car that is suspect, to say the least.