1. A/C Medic

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Durham, NC

Updated 1 week ago

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Response time

30 minutes

Response rate

100%

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8 months ago

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1 year ago

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1 year ago

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6 months ago

Service Technician was fantastic. He was on time, quick, and thorough. I am so pleased that I now have an annual maintenance with them.

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3 years ago

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Robert T.

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2 years ago

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4 years ago

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8 years ago

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6 years ago

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6 years ago

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3 years ago

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8 years ago

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8 years ago

Effective, no nonsense approach. Alex arrived on time did what was needed with no "window dressing". The charges were very reasonable.

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7 years ago

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7 years ago

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6 years ago

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8 years ago

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7 years ago

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8 years ago

They were great! Fast service, very nice serviceman, and reasonably priced! Definitely would recommend these guys!

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Review Highlights - A/C Medic

“My husband dealt with Robert and he was professional and responsive to the many questions that we had.”

Mentioned in 7 reviews

Read more highlights

JD Service Now

JD Service Now

(99 reviews)

We have had their contract service since we moved here in 3.5. The DAY, we moved into our house,…read morethe water main from the street broke. We had no home warranty in place on that first day. Called JD Service now and we thought they were great. A week ago, I plugged in my hairdryer and -- no power. Ok, 30 yr old home, I figured GFC needed replacing -- but same in all plugs including other GFC outlets in other bathroom. Kevin from ServiceNow came out and spent 6 hours over 2 day, much of it in our attic (it's late August) which must've been 120F or hotter. It was a real mystery He finally called to us and showed us the section of Romex he'd found way down and behind the HVAC. 3" of it was totally BURNT with the copper wiring melted due to "electrical arcing." (NOTE: We have never seen any "signs" of rodents in our house or storage attic -- and Kevin noted that, as there were no other chewed spots on the Romex, he feels less inclined to think the damage was due to one chewing on the wire.) Given that it's COPPER wire, which melts at (answer below is from Gemini AI): "AI Overview Copper wiring in Romex cable has a melting point of 1,085°C (1,984°F) So -- THAT will get your attention. Luckily, it was in an open space where the wire was hanging behind the duct work. He also showed us a section of the metal duct which was singed and burnt. Turns out that our original 30+-yr old panel offered no protection against electrical arcing. We had another electrican come out and when we told him what Kevin was going to do (per his written proposal) he said that to trace the wiring to ensure there were no other damaged or burnt spots, replace it and upgrade the panel, he'd have to charge $8000. Maybe he just didn't want to do the job of trying to locate the spot and the problem in that searing attic heat -- I don't know. We decided that we didn't want someone new starting over, when Kevin had already put in all that time and effort to find where the Romex "failed." All I know is Kevin was here againfor 4 hours today -- in addition to the MANY hours he spent trying to figure out what had happened and finding the burnt Romex. He replaced the section of wiring in the attic, upgraded the panel, told us that he'd found that the 4th wire in the panel, and all the GFC circuits (including for the washer/dryer which didn't have one!). Now they're tied, rather than the original "stab" technique which was used when this house was built. He thought he had to replace, turned out not to be connected to anything, so he took a considerable amount off the bill. I just know that, for the amount of time he spent looking for the place where the wiring had failed -- which was in the wall much too near our bedroom wall -- and he WAS looking, showing me how there was electiricty at this point, but none at this point and scratching his head trying to figure out what the hell was going on... The whole job was about $3400. AND we were offered financing that is 12-months of 0% interest -- and no min. payments due during that 1-year period, and no interest or penalty if we pay it off in full within that year. THAT is worth a LOT. Few electiricans are going to be able to offer that. And consider that you're going to pay 19-24% right now on any credit card balance you can't pay off within the first 28 days. We are very pleased at the dogged detective work Kevin did in heat that no human should have to work in. We feel confident that he got to the bottom of it and took us out of danger. We showed that section of Romex to a number of people -- other electricians, our 2 engineer neighbors. All went wide-eyed and said we were DAMN lucky that our house didn't burn down. Is JD more expensive? Possibly -- which is why we got a 2nd bid ( for $8000!) I was unhappy to read the poor reviews above. I can only "speak my truth" which is this: JD Service Now has always showed up quickly for us when called, their staff have been great. we've felt that the people who came knew what they were doing and we believe (HOPE?) that they will stand behind the work they have done for us. Sometimes that is worth paying a premium forand we hope we are right in saying this is one of those times. P.S. I should, perhaps note that neither my husband or I know anything about building, construction or electricity. My engineer neighbor told me it's easy to upgrade the panel myself "can you use a screwdriver?" I asked AI if it was possible to add arc protection to my electrical panel myself -- that my neighbor said it was easy -- and the first thing it said was "DO NOT ATTEMPT THIS YOURSELF!" I asked Kevin and he said "yes, you -- if you'recomfortable doing that kind of work." He confirmed AI's statement that, even with the Master electric switch for your home is turned off, there is still electricity coming in from the street. Touch the wrong part of the box and -- you're fried.

I used JD Service Now to install a new toilet with a Toto washlet. To accommodate this, I needed…read moreto increase the amps in the outlet and make sure the outlet had a GFCI. Then I needed both the toilet and the washlet installed. They gave me a very prompt appointment, arrived on time and did an excellent job. Andrew and William from JD Service Now are my new " go to" folks for plumbing and electric!

A/C Medic - hvac - Updated November 2026

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