I used DHL courier to ship a package from the states because the item was time sensitive. DHL is…read moreconnected to Loomis and it was they that handled the final stage. When I shipped I was quoted 3/5 days. Two days later I received notification it was going to be 13 days. They missed the delivery day and then sent a notification that it would be delivered the next day. At this point the item had been sitting in the delivery depot for five days. When the delivery did not materialize I phoned only to find out it was being held for pick up due to import fees. No notification of any kind, no instructions on where to pick up. Customer service rep just gave me a number to call which despite two long waits I have been unable to talk to anybody. My package is somewhere, I don't know where. Phone communication has been unsuccessful, as has online chat. From this point there is no doubt that when given a choice I will choose the postal service because at least they don't pretend to offer a premium service and they are much cheaper. DHL/LOOMiS- it'll get there when it gets there. Probably. Follow up, I did finally find someone who could give me information on picking up my package and when I went to the Castlegar depot the person who helped me couldn't have been nicer. Still, 20 days on what was supposed to be three and no communication, very unsatisfied

They don't deliver to where i am but every time i go in to pick something up the staff are…read moreextremely friendly and helpful, they have strange hours but the great staff makes up for it

I had been waiting for delivery of a futon mattress. The first one shipped vanished into the ether…read moreso I had been tracking this one. July 2 it arrived in Castlegar and the site said it had been given to another carrier for delivery. On July 8th the same message was posted. More than a week later, still no delivery. After repeated calls to the 1-800 number an agent said it had been given to Interline. I called numerous carriers in Castlegar, none of them were contractors for Interline. FedEx's main office must have been sick of hearing from me as I was basically told to "piss off and file a claim." I finally asked Wayfair to let FedEx know that if they didn't locate the mattress by Friday that I would like a refund. I got a phone call from FedEx Castlegar that day telling me that they had had the mattress all along, they just don't deliver to my area. I was able to give them a different delivery address and I had the item the next day. If I hadn't been trying to locate it, would it have sat in their warehouse until they could send it back as unclaimed? There is no phone number for FedEx Castlegar as they don't want to be bothered with calls. One phone call on July 2nd and I would gladly have driven the hundred miles to Castlegar to pick itup.

We have been using the service and it's amazing service. On time, prompt, as promised and with a…read morefair price.

From the owner: Urgent Local deliveries by Electric Carread more

A great experience. Joy and the team were a pleasure to work with. They went above and beyond to…read moresort out problems as the move also involved difficult stairs, a storage unit and some parts assembly. They made it a good day.

terrible service. i have waited for them for 45 min after my work. They don't value their customers…read moreand always ask for tips by themselves for their worst service.

we loved Ty he was the absolute best. he was like our honorary father for the trip would recommendread more

Casey arrived promptly and did an exceptional job! We needed our dryer vent cleaned and when done…read morethe mess that made (as well as our fluff on the floor) was totally cleaned up. He even noticed that our hot water hose was dripping a little bit and cautioned us to monitor it. While he was here, I noticed how disgusting our ceiling vents were getting. Casey called his boss and was able to make time to clean those on the same visit. A Nu-Look was easy to book, responded quickly, arrived on time, did a great job, cleaned everything afterwards, and was very reasonably priced. I will certainly be using them for our other cleaning needs!

The team at Nu-Look is amazing!!! Johnny was absolutely wonderful!!…read more I called a local HVAC contractor who said they clean ducts.... they want $1200 to clean by 1300 sq ft home. Nu-Look is the BEST with out questions. You won't be disappointed!! 5 STAR Service