I had been waiting for delivery of a futon mattress. The first one shipped vanished into the ether so I had been tracking this one. July 2 it arrived in Castlegar and the site said it had been given to another carrier for delivery. On July 8th the same message was posted. More than a week later, still no delivery. After repeated calls to the 1-800 number an agent said it had been given to Interline. I called numerous carriers in Castlegar, none of them were contractors for Interline. FedEx's main office must have been sick of hearing from me as I was basically told to "piss off and file a claim." I finally asked Wayfair to let FedEx know that if they didn't locate the mattress by Friday that I would like a refund. I got a phone call from FedEx Castlegar that day telling me that they had had the mattress all along, they just don't deliver to my area. I was able to give them a different delivery address and I had the item the next day. If I hadn't been trying to locate it, would it have sat in their warehouse until they could send it back as unclaimed? There is no phone number for FedEx Castlegar as they don't want to be bothered with calls. One phone call on July 2nd and I would gladly have driven the hundred miles to Castlegar to pick itup. read more