Staff is personable and professional. I was serviced promptly with answers to my questions and…read moregreeted upon entry. The location is a bit tricky to turn into from the opposite side of the road, so be mindful of that. However, overall I had a good experience and would certainly return for future assistance!

I reserved a full size truck online. When I went to pick it up they said they didn't have one…read morethere.they didn't even have the decency to check with the closest enterprise near them.we went to the location they didn't call. And even though we didn't reserve at that location. They rented us a full size vehicle.

During tough times we always need a rental car. I'm always depending on Enterprise because of their…read morequick and efficient service as well as how clear they are with their agreements. Thank you so much for yet another car rental.

- Poor communication. The location where the shuttle would pick us up was not clear. They also did…read morenot advise us that the shuttle did not run on Sunday, which would have been easy to mention and save aggravation when we dropped off the car and had to figure out a way to get to the train station. - The car had half a tank of gas on pickup and what sounded like a minor exhaust leak. There was tire pressure notification on the dash after 1 hour of driving, suggesting it was not inflated properly before. - The half a tank of gas left me guessing how much of my own money to spend refueling, causing me to give money away to the company. - I checked in online but was told that information did not transfer to the location. This caused additional aggravation and led me to having to use their insurance coverage, which I did not want to do. - On pickup, they asked me who my employer was, which I find inappropriate and something I've never been asked before in 15 years of renting cars. They also insisted on a secondary phone number, which I don't have, and seems like an additional invasion of privacy. I'm not interested in giving away the phone number of others to rent a car for two days.

I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.

My Wife & Daughter are sitting in Florida at the moment Getting SCREWED by Budget Car Rental. My…read morewife made a Reservation three days ago, only to arrive at the Pick-up location to find that the truck was not available. The Lady at the Counter in Davenport Florida was VERY RUDE and told my wife to find another company. My wife then called Budget Car Rental Corporate office only to be told that her reservation was being escalated to an Inventory Control Manager and that they would call back within 15 min or up to Two Hours. She has NEVER received a call back, it is NOW 5:30pm and most of the locations are now closed. She has called back to the Corporate office for Budget Car Rental for them to try to give the same line that she should expect a call within two hours. There are NO mangers ever available to speak with on the phone. Customer Service was no help at all - all they can offer is a call back. Plus they are now going to charge us if we Cancel the reservation for a Truck that Budget Car Rental has YET to provide us. ( we are still waiting on a call back )

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

They are well meaning. But, the car selection and quality are subpar. (Half the cars were not…read moredrivable due to safety issues, repairs needed, smells, etc) They tried really hard to help us choose a nicer car, but there were no options. Drop of was easy, pickup took about an hour. Great staff, sad that had such low quality cars to work with.

This budget location is horrible. I prepaid a month ago for a full-size SUV to pick my daughter up…read morefrom college tomorrow (MD to AL). They called me today, an hour before pickup and the day before I am to leave to tell me they don't have a SUV and there's nothing they could do... How in the world??

"We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have…read morebeen renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service!" Let me know if you want any other changes!

We had a great experience buying a car from this location. I really dislike traditional car…read moredealerships, haggling, and high pressure sales tactics. Enterprise's "no haggle" pricing is real -- the price listed on their website for the car we wanted was exactly the price we paid - and it was a really good price. Plus, you don't realize that the amount of time it takes to buy a car from a dealer is because of all the negotiation tactics, etc. This was SO speedy - about an hour from deciding to buy to walking out with the keys. A few things: 1) We were looking for a particular color (in a particular make, model, etc) that was harder to fine, so we ended up paying Enterprise $300ish to ship the car we wanted from PA to MD. That worked great - it took about a week (as I was told to expect), and then we had first dibs on buying the car if we liked it upon arrival. 2) After purchase we took the car to our trusted mechanic and did a full "pre-purchase" inspection. It was in great shape. It was a huge relief to me to know that we had 7 days to return the car (for $200) if it had turned out to have issues. 3) Ty on the Enterprise team helped us and she was straightforward, friendly, and responsive. Definitely recommend working with her - but we interacted with others on the team and everyone seemed great. I think having a commission structure where sales reps get paid a flat fee per vehicle (rather than making more if the price goes up) supports sales reps in being efficient and straightforward. I know some people have a bias against buying former rental cars, but in my experience having now owned a couple, they are maintained well (with a clear and documented maintenance history), in very good shape, and often end up being a great deal. 100% recommend buying a car through Enterprise Car Sales and specifically the Lanham location and team. Thank you for making it such a smooth and pleasant experience!

This location is amazing! They treat you like family even if they are not the sales rep that is…read morehelping you. I worked with TY and she has been so consistent, patient, caring and made me feel comfortable purchasing my first car! The managers always greet me and make sure I am good and comfortable. Ready to buy a car?? Look no further this is the place to be. I am super happy to drive off the lot with my new car. Thanks Ty and the Enterprise family!!!