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    Enterprise Rent-A-Car

    2.8 (37 reviews)
    Open 7:30 am - 6:00 pm
    Updated 1 week ago

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    Elvis N.

    I rented a Nissan Sentra on Thursday evening and realized the tire pressure was low later that evening. I put more air and after a couple of hours, the tire pressure went low. I brought the car on a switch or look into and they kept me sitting in the car from 10am to 1pm after asking me to go to Pepboys or NTB to get it repaired. Extreme poor customer service they have.

    Hole in floorboard.
    Teagan B.

    UPDATE: I spoke with the branch manager of this location and they offered another vehicle and apologized for my experience. I did appreciate her professionalism and courtesy and for Enterprise quickly resolving an issue. Steer clear of this location. The front desk is so unprofessional and disorganized and the vehicles are sub par and dirty. I booked a rental car online through Expedia for pick the following morning. I waited 45 minutes to get the keys only to see the vehicle is drenched in water from a mediocre last minute car wash, a hole in the floorboard, and dirt and crumbs all throughout the center console. Needless to say, I will not be keeping this car for the duration of rental period

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    1 year ago

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    11 months ago

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    10 years ago

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    10 years ago

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    12 years ago

    This location has excellent customer service! I would the manager works to ensure everyone has a positive experience. I recommend to others.

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    11 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    When will you have cars available?

    Thanks for the question, Tyler. You may browse rates and availability at www.Enterprise.com. We hope to see you soon. - Lisa S

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    Experience with this Enterprise location at New Carrollton was unbelievable in quality and attentiveness.

    Mentioned in 2 reviews

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    Budget Rent A Car

    Budget Rent A Car

    1.0(13 reviews)
    0.9 mi

    I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.

    My Wife & Daughter are sitting in Florida at the moment Getting SCREWED by Budget Car Rental. My…read morewife made a Reservation three days ago, only to arrive at the Pick-up location to find that the truck was not available. The Lady at the Counter in Davenport Florida was VERY RUDE and told my wife to find another company. My wife then called Budget Car Rental Corporate office only to be told that her reservation was being escalated to an Inventory Control Manager and that they would call back within 15 min or up to Two Hours. She has NEVER received a call back, it is NOW 5:30pm and most of the locations are now closed. She has called back to the Corporate office for Budget Car Rental for them to try to give the same line that she should expect a call within two hours. There are NO mangers ever available to speak with on the phone. Customer Service was no help at all - all they can offer is a call back. Plus they are now going to charge us if we Cancel the reservation for a Truck that Budget Car Rental has YET to provide us. ( we are still waiting on a call back )

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(20 reviews)
    1.5 mi

    If there was a below 1 star rating I would give it. I rented a car and had to pay out of pocket…read moreuntil my insurance could reimburse. I paid for the extra insurance for 7 days and on my invoice it clearly is charged for only the 7 days with the extra insurance coverage. The insurance stepped in when my 7 days were up and covered ONLY the remaining days of the rental yet without approval or signature or even them asking if I wanted to pay for extra insurance for the remaining days they charged me. When I came to get the issue resolved the branch manager used profanity and told me he "can't do shit about it" then ignored me and proceeded to help a customer. Completed disregard for the mis charge, disrespect, and lack of attempts to help. A sign posted on the wall "putting your first is our first priority" what a joke. This location should close down if they can't handle customer service. As a manager this is how you treat people?

    Beware of Danielle!!…read more If you want a person who is going to personally make it her mission to waste your money and disrespect you, go to Danielle. Long story short, she forced me to get insurance that I did not need. Stated that I would not be able to take the rental off the lot without it. Long story very short, all that talk was total bs and every other agent that worked there and other enterprises said what she did was wrong. I'm not sure if she personally pockets money if she can sell bs insurance but why force someone to get something they don't need. Anyways, when I found out that I could get my money refunded, she made it a person mission to ensure that didn't happen. It got to the point when I had to talk to the area manager. After about 2 weeks I finally got my money back. If I didn't have drive and was ridiculously persistent I would have never seen my money. If you have to work with Danielle, God forbid, have your recorder ready so you can document how she talks to people. Better yet, just go to the New Carrollton location instead. They respect their customers.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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