I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.

My Wife & Daughter are sitting in Florida at the moment Getting SCREWED by Budget Car Rental. My…read morewife made a Reservation three days ago, only to arrive at the Pick-up location to find that the truck was not available. The Lady at the Counter in Davenport Florida was VERY RUDE and told my wife to find another company. My wife then called Budget Car Rental Corporate office only to be told that her reservation was being escalated to an Inventory Control Manager and that they would call back within 15 min or up to Two Hours. She has NEVER received a call back, it is NOW 5:30pm and most of the locations are now closed. She has called back to the Corporate office for Budget Car Rental for them to try to give the same line that she should expect a call within two hours. There are NO mangers ever available to speak with on the phone. Customer Service was no help at all - all they can offer is a call back. Plus they are now going to charge us if we Cancel the reservation for a Truck that Budget Car Rental has YET to provide us. ( we are still waiting on a call back )

Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

They are well meaning. But, the car selection and quality are subpar. (Half the cars were not…read moredrivable due to safety issues, repairs needed, smells, etc) They tried really hard to help us choose a nicer car, but there were no options. Drop of was easy, pickup took about an hour. Great staff, sad that had such low quality cars to work with.

During tough times we always need a rental car. I'm always depending on Enterprise because of their…read morequick and efficient service as well as how clear they are with their agreements. Thank you so much for yet another car rental.

- Poor communication. The location where the shuttle would pick us up was not clear. They also did…read morenot advise us that the shuttle did not run on Sunday, which would have been easy to mention and save aggravation when we dropped off the car and had to figure out a way to get to the train station. - The car had half a tank of gas on pickup and what sounded like a minor exhaust leak. There was tire pressure notification on the dash after 1 hour of driving, suggesting it was not inflated properly before. - The half a tank of gas left me guessing how much of my own money to spend refueling, causing me to give money away to the company. - I checked in online but was told that information did not transfer to the location. This caused additional aggravation and led me to having to use their insurance coverage, which I did not want to do. - On pickup, they asked me who my employer was, which I find inappropriate and something I've never been asked before in 15 years of renting cars. They also insisted on a secondary phone number, which I don't have, and seems like an additional invasion of privacy. I'm not interested in giving away the phone number of others to rent a car for two days.

"We absolutely love our neighborhood Budget and Avis car rental location. My husband and I have…read morebeen renting from them for the past eight years, and we've always had a great experience. LaMont, the owner and manager, is fantastic--he really goes above and beyond. Everyone there is always so polite and friendly. The young lady, Fransiel (I hope I've spelled her name correctly--my apologies if I haven't!), is also incredibly helpful. What I love most about this location is that they are always fully stocked with inventory, and their hours of operation are very convenient. Keep up the great customer service!" Let me know if you want any other changes!

This budget location is horrible. I prepaid a month ago for a full-size SUV to pick my daughter up…read morefrom college tomorrow (MD to AL). They called me today, an hour before pickup and the day before I am to leave to tell me they don't have a SUV and there's nothing they could do... How in the world??

Staff is personable and professional. I was serviced promptly with answers to my questions and…read moregreeted upon entry. The location is a bit tricky to turn into from the opposite side of the road, so be mindful of that. However, overall I had a good experience and would certainly return for future assistance!

I reserved a full size truck online. When I went to pick it up they said they didn't have one…read morethere.they didn't even have the decency to check with the closest enterprise near them.we went to the location they didn't call. And even though we didn't reserve at that location. They rented us a full size vehicle.

If there was a below 1 star rating I would give it. I rented a car and had to pay out of pocket…read moreuntil my insurance could reimburse. I paid for the extra insurance for 7 days and on my invoice it clearly is charged for only the 7 days with the extra insurance coverage. The insurance stepped in when my 7 days were up and covered ONLY the remaining days of the rental yet without approval or signature or even them asking if I wanted to pay for extra insurance for the remaining days they charged me. When I came to get the issue resolved the branch manager used profanity and told me he "can't do shit about it" then ignored me and proceeded to help a customer. Completed disregard for the mis charge, disrespect, and lack of attempts to help. A sign posted on the wall "putting your first is our first priority" what a joke. This location should close down if they can't handle customer service. As a manager this is how you treat people?

Beware of Danielle!!…read more If you want a person who is going to personally make it her mission to waste your money and disrespect you, go to Danielle. Long story short, she forced me to get insurance that I did not need. Stated that I would not be able to take the rental off the lot without it. Long story very short, all that talk was total bs and every other agent that worked there and other enterprises said what she did was wrong. I'm not sure if she personally pockets money if she can sell bs insurance but why force someone to get something they don't need. Anyways, when I found out that I could get my money refunded, she made it a person mission to ensure that didn't happen. It got to the point when I had to talk to the area manager. After about 2 weeks I finally got my money back. If I didn't have drive and was ridiculously persistent I would have never seen my money. If you have to work with Danielle, God forbid, have your recorder ready so you can document how she talks to people. Better yet, just go to the New Carrollton location instead. They respect their customers.

Never have had an issue that Providence wasn't able to assist with. Wonderful customer service!…read moreBaba & Juanita are dutiful and attentive. I've rented multiple (4) times from Providence and just waiting to buy the right one from them. Know that this isn't like the big time rental companies, but their cars are clean and have gotten me to the mountains of West Virginia and the coast of Virginia without letting me down. **Pro Tip: If you don't have a credit card and can't rent from the majors, Providence (to the best of my belief) does cash rentals!

do not rent with this company!!!! they gave us a dirty car with all the lights on on the dash!…read morethere was no gas in the car upon pickup, the check engine light was on, the airbags didnt work, the car was old and run down! we only had the car for 4 hours before it broke down!!!! we got pulled over in the car and the officer said the registration was suspended and the tags were supposed to be taken! the car had no insurance on it for over 6 months!!!