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Hertz

1.0 (3 reviews)
Open 8:00 am - 6:00 pm

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1 year ago

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2 years ago

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7 years ago

A terrible experince. After calling and confirming AND them picking us up from the train station, they told us they didn't have our car.

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Budget Rent A Car

Budget Rent A Car

1.0(13 reviews)
1.1 mi

I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.

My Wife & Daughter are sitting in Florida at the moment Getting SCREWED by Budget Car Rental. My…read morewife made a Reservation three days ago, only to arrive at the Pick-up location to find that the truck was not available. The Lady at the Counter in Davenport Florida was VERY RUDE and told my wife to find another company. My wife then called Budget Car Rental Corporate office only to be told that her reservation was being escalated to an Inventory Control Manager and that they would call back within 15 min or up to Two Hours. She has NEVER received a call back, it is NOW 5:30pm and most of the locations are now closed. She has called back to the Corporate office for Budget Car Rental for them to try to give the same line that she should expect a call within two hours. There are NO mangers ever available to speak with on the phone. Customer Service was no help at all - all they can offer is a call back. Plus they are now going to charge us if we Cancel the reservation for a Truck that Budget Car Rental has YET to provide us. ( we are still waiting on a call back )

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Budget Rent A Car
Budget Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(37 reviews)
0.2 mi

During tough times we always need a rental car. I'm always depending on Enterprise because of their…read morequick and efficient service as well as how clear they are with their agreements. Thank you so much for yet another car rental.

- Poor communication. The location where the shuttle would pick us up was not clear. They also did…read morenot advise us that the shuttle did not run on Sunday, which would have been easy to mention and save aggravation when we dropped off the car and had to figure out a way to get to the train station. - The car had half a tank of gas on pickup and what sounded like a minor exhaust leak. There was tire pressure notification on the dash after 1 hour of driving, suggesting it was not inflated properly before. - The half a tank of gas left me guessing how much of my own money to spend refueling, causing me to give money away to the company. - I checked in online but was told that information did not transfer to the location. This caused additional aggravation and led me to having to use their insurance coverage, which I did not want to do. - On pickup, they asked me who my employer was, which I find inappropriate and something I've never been asked before in 15 years of renting cars. They also insisted on a secondary phone number, which I don't have, and seems like an additional invasion of privacy. I'm not interested in giving away the phone number of others to rent a car for two days.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(20 reviews)
1.3 mi

If there was a below 1 star rating I would give it. I rented a car and had to pay out of pocket…read moreuntil my insurance could reimburse. I paid for the extra insurance for 7 days and on my invoice it clearly is charged for only the 7 days with the extra insurance coverage. The insurance stepped in when my 7 days were up and covered ONLY the remaining days of the rental yet without approval or signature or even them asking if I wanted to pay for extra insurance for the remaining days they charged me. When I came to get the issue resolved the branch manager used profanity and told me he "can't do shit about it" then ignored me and proceeded to help a customer. Completed disregard for the mis charge, disrespect, and lack of attempts to help. A sign posted on the wall "putting your first is our first priority" what a joke. This location should close down if they can't handle customer service. As a manager this is how you treat people?

Beware of Danielle!!…read more If you want a person who is going to personally make it her mission to waste your money and disrespect you, go to Danielle. Long story short, she forced me to get insurance that I did not need. Stated that I would not be able to take the rental off the lot without it. Long story very short, all that talk was total bs and every other agent that worked there and other enterprises said what she did was wrong. I'm not sure if she personally pockets money if she can sell bs insurance but why force someone to get something they don't need. Anyways, when I found out that I could get my money refunded, she made it a person mission to ensure that didn't happen. It got to the point when I had to talk to the area manager. After about 2 weeks I finally got my money back. If I didn't have drive and was ridiculously persistent I would have never seen my money. If you have to work with Danielle, God forbid, have your recorder ready so you can document how she talks to people. Better yet, just go to the New Carrollton location instead. They respect their customers.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz - carrental - Updated May 2026

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