Terrific, well-run business. They took great care of my father. I highly recommend Presidio Home…read moreCare!

Extremely profession from the beginning. My mother had a stroke and we worked with a few of their…read morecare providers and all 3 were absolutely wonderful!

When they first cared for my father, I was in love. They took incredible care of him. I told them…read morethat I would give glowing reviews for them in Yelp. Then he fell and broke a vertebra in his spine. I do not know the circumstances of his fall, or where the caregiver was at the time. I'm sure they were nearby and just could not stop the series of events that led to my fathers injury. Because he ended up in the hospital, we stopped Home Instead services. When we signed dad up with Home Instead, I gave them a credit card for the deposit as I did not have any checks with me. A one time administrative fee of $75.00 was added to the charge and that was fine with me. It was just to set him up in their system. I was asked for my home address so an invoice could be mailed. At that point my thought was that I would pay them by check when I received the invoice. I don't remember at any point if it was mentioned that they do not accept checks or even if it was in all the small print on the paperwork I signed. I received an invoice in the mail and paid the invoice by electronic check through the bank. At the sometime they charged the amount on the invoice to the credit card on file and added an $80.00 fee for using the credit card. After a number of phone calls they eventually reversed the amount on the credit card by the amount I paid by check but the $80 remained on the credit card and I was told by Home Instead it would NOT BE REMOVED!!!! They explained after I had the check sent that their policy is that they do NOT ACCEPT CHECKS! Apparently they only charge on credit cards and add a fee of whatever percentage to the charge. I am finding that this is common. HOWEVER....They should have reversed the $80 fee as the bill was paid by check which they DID accept because it was electronic and the funds were removed from the checking account once it left the bank. So I could not cancel the check. But the $80 sat on the credit card and I finally just paid it to get this whole mess behind me. They only accept payment via credit card and charge the fees back to you. Absolutely no checks allowed....that is unless they are reimbursing YOU then it's okay to be in check form. They sent me a check for the deposited amount as we did not use them on the final night minus the $75.00 administrative fee. So they kept the administrative fee of $75 AND and a credit card fee of $80. I would recommend but only for their care, NOT THEIR ADMINISTRATIVE PRACTICES. Beware of the fees! IF I ever get my $80 back, I'll update my review. UPDATE: I have received a check for the $80.00. I have changed my review to 4 stars. Again, I loved the Caregivers and the folks behind them. But my feelings on how I was told that Dr Greg would absolutely not reimburse the $80 causes them to lose a star.

My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

WellBe Health-In home health services for seniors is bad news and taking advantage of the Medicare…read moresystem. We' had scheduled a nurse to come for wellness visit . They cancelled last minute. Second time we scheduled ... again they were a no show. Was given a lame excuse that they were not able to get into our building. The concierge was never alerted. We never got a phone call to say they arrived. We wasted the afternoon waiting for them. No communication and no excuse. Very poor business- Unreliable and certainly not honest

I love these guys. I've only had one issue in 2 years and it was an honest mistake. They are…read morethorough and caring.

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I highly recommend GrandCare. My physical therapist was superb. He was excellent with…read morecommunication, always on time. He had excellent and appropriate knowledge to help me with various medical problems. We mainly worked on balance and strength. He taught me how to use my walker and cane better. I now feel safer going outside and even throughout my home. He was clear and concise instructing me. He answered all of my questions and addressed all concerns. Larry with GrandCare is an exceptional physical therapist. GrandCare made my in home physical therapy was a huge success. A++++ The BEST. LOOK NO FURTHER IF YOU NEEF PHYSICAL THERAPY. This is the second time I've used GrandCare. Reliable, knowledgeable and I was treated very well from my first phone call until I was much better. Thank you, Larry. You have helped me gain more insight and knowledge as to how to live a little differently but safer and easier.

Called and emailed about two weeks ago inquiring about their companion services and respite care…read more Never responded.

Merci a toute l Equipe et surtout a son responsable Sarah harmon pour avoir trouve une bonne aide…read moresoignante qui parle en francais et la communication a ete plus que facile ainsi que la prise en charge de ma grand mere. Merci beaucoup.

We have three active teenagers and a full household. After my wife had serious back surgery, we…read moreneeded help with her her recovery and light help around the house. Golden Heart sent a wonderful person within a day. We were very pleased with their understanding of our situation and the professional, friendly person who blended into our home easily. Would not hesitate to suggest using their services for short or long term La Canada, CA

My father-in-law became very ill last fall and required round the clock care. Golden Heart was a…read moregodsend. Golden Heart management was extremely caring and responsive. They arrived at my in-laws house and helped not only my father-in-law, but everyone in the family deal with both the logistics and the emotions that arise in such a situation. Plus, the caregivers that Golden Heart provided were top-notch--caring, qualified, competent and oh so kind to my father-in-law. We couldn't have asked for better service. I highly recommend their services.

Evelyn has been so helpful for my father in dealing with my mother's Alzheimer's. My mom is…read morecombative and Evelyn handles it with grace and patience.

This organization is incredibly responsive and helpful, even when not able to directly support our…read morerequest for my 87 year old mom who tested positive for Covid 9 days ago and needed home assistance. Becky was amazing, simply by going the distance of giving a reference for another company along with the phone number of the office as well as the owner's cell phone. When my mom is no longer positive, we will definitely call back and make arrangements for assistance with this company. Definitely recommend them.

I was looking for new health care providers for my elderly mother, I found 24 Hour Caregivers…read more They have been fantastic and even speak Spanish to my mother which surprised her tremendously. I highly recommend 24 Hour Caregivers for your loved ones medical care as they have helped my mother coordinate all the appointments she had missed.

I want to say thank you to Sara and the team for taking care of my Aunt. I appreciate all of the…read morehard work and attention. You guys did a great job in all respects. Keep up the good work!

When I was a client of right at home they would take hours away from the staff I was working with…read moreand give my hours to another client, right at home never would make up the hours they constantly took from me , and my regional center allowed it , I would never recommend to anyone even if they are on their very last breath of life , this is a scandalous agency

Chris came out, patiently explained the shifts, schedules, etc, and most of all, showed empathy,…read morecompassion, and understanding in a stressful time. The caregivers that came were equally patient, understanding, and professional. We are so grateful for Right At Home who went above and beyond in their caregiving. Communication was excellent, and would recommend to anyone looking for quality care.

I've never had a better experience with a home health agency. The entire staff is incredibly…read morecaring, compassionate, and genuinely committed to our well-being. They made both me and my grandmother feel completely at peace during a difficult time. They regularly check in on her between doctor visits and always make us feel like we're their top priority. A special thank you to Roxy in the office she is truly exceptional. Always responsive, kind, and helpful, she goes above and beyond every time. I can't recommend this agency enough!

After my surgery, this company provided some of the worst service I've experienced…read more An RN contacted me around 3:30 PM saying he needed to come for a visit. I explained that I would be available around 6-6:30 PM, and he said he could not come after that. When patients already wait weeks for appointments, expecting someone to suddenly be available within a very short notice window is unacceptable. The next day was Sunday. I understood when they explained they normally do not provide service on Sundays, and I was told someone would come Monday instead. After some back and forth and several unsuccessful calls, I received a message saying someone else from the office would come because the original RN was busy. I texted them around 8 AM and waited all day without any updates. Nobody contacted me again. After following up multiple times myself, they finally called to say they had nobody available to come. I explained how serious the situation was and how scared and stressed I was because I had just gone through surgery and still had not received any visit or proper care. Instead of helping, they kept delaying and giving excuses like "give us another hour." Later they even tried blaming me, claiming I had canceled the original appointment, which was completely false. I asked for a supervisor to contact me because at that point I honestly did not know what else to do. Nobody ever called back. In the end, I had to drive myself in my post-surgery condition just to find care somewhere else. No patient recovering from surgery should be left feeling abandoned and forced into that situation. This may be acceptable in some industries, but not in healthcare where patients are recovering from surgery and depending on proper care. I truly hope neither they nor their own family members ever have to experience this kind of treatment while recovering from surgery.