Worst Service EVER!
After my son's tragic death in 2024, I contacted A Basic Cremation to handle his remains. The representative, or "arranger", was insensitive and lacked empathy from the very first contact. Rushing me by explaining to me that she had a lot of other families to contact today when I was slow in answering the many questions being asked about my dead son. I asked about keeping the screws from my son's scapula and skull from previous injuries and was told "they will melt during cremation". It was not until after the cremation was performed that I discovered through research that the screws would've been intact since they were titanium. I requested five locks of hair from my son's body to be sent to me. The "arranger" FAILED to relay that information and the locks of hair were NOT saved!!! The week they were to receive my son's body from the medical examiner, I was told that the "arranger" would contact me once his body was received. By Tuesday of that week I had not received any word from them so I called and when the "arranger" answered, she was short with me and simply asked " what can I do for you?". As if she had forgotten that she told me she would contact me once they received his body. I will always regret not asking her that day to make sure his hair locks were saved! After all was said and done, they tried to buy me off for their mistakes with some cheap, made in China keepsakes to try to make up for their mistakes. I would NEVER recommend using this business unless you want insult added to your injury! read more