Dinner at A&W, (a night of comedies)
3 of us went for dinner at the A&W #4989 located at 3571 Sheppard Ave. E. in Scarborough. When we arrived there was a very large argument at the front counter between an irate customer and the cashier. It wasn't being handled properly and they were screaming back and forth for at least 8 minutes. We had to wait while they fought, coming just short of blows, in front of the many customers. The noise decibels were incredible. In the end the customer was right and the employee finally admitted his mistake. The customer felt he had to explain to everyone why he had made them all wait and proceeded to show each patron his receipt and why he was so angry. By now the line-up was out the door. It was still 10 more minutes before we could order as they seemed to mess up every order before us and including our own.
Our table was really dirty and we asked for it to be cleaned or something to wipe it with. The same guy from the till came over with a rag and made it much worse. Now it was really sticky and had a horrible smell that wafted up into our faces. We had to cover the entire surface with a roll of recycled paper towel that we found at the back, it stuck no problem.
Our food finally arrived and it was all cold. Cold Teen Burgers, cold fries, and the greasy cold onion rings were all shattered with the batter falling off of all of them. The bacon on the Teen Burgers had a distinct fish flavour, and not fresh fish but a stinky fishy smell, so we picked it off. We ordered a side of gravy but it came lukewarm with the consistency of gelatin. Our order was short of one A&W Root Beer and we had to ask for it. We were also supposed to get an Apple Turnover with our meal and never got it, forgot about it, and only realized later.
We went to get ketchup and the pump machine was empty so we asked for to-go packs of ketchup which were difficult to get in all the mayhem. We asked for trays when we first ordered because we were going to dine-in, but our food came in bags. There were no napkins in the bags and all three of the napkin dispensers were empty. We realized there were no forks and there were none to be found.
Upon leaving, I went to use the men's washroom and stepped into, by far, the worst john in Scarborough. The toilet was clogged and overflowing with soiled paper coming down the sides and brown water and urine all over the floor. No warning sign on the door! I ran out of there and had to skip the facilities.
There was nowhere to put our garbage because the bin was also overflowing so we threw it on the counter back there with the rest of the piles of garbage, dirty trays, unwashed mugs and left. On our way out we laughed at an angry senior who had disassembled the ketchup machine at the back and was trying to squeeze the last bit of ketchup out of a deflated bag and swearing. The oblivious employees were blissfully unaware of the situation. We are still laughing about this perfect ending to a night of comedies at our dinner out to A&W. It would be so much easier and better to just stay in and cook for yourself. NEVER AGAIN!
Does A&W stand for "All Wrong"?
A health inspector would easily shut this place down immediately. read more