Maybe a 3.5 star if only I could give half-stars. For the overall experience. We have had Papa…read moreSam's before, but it's been a while, and we are now comparing current pizza competition in the 'hood, for price, quality, service, and to see how well they stand behind their advertising.
That last point for this experience really bites! Down one full star for this experience!! We were drawn to Papa's because of local advertising, so I called. At the end of placing my order, the man who answered said, "in Kanata"... nope! We completely blanked on that - I didn't even notice the ad specifically stated Kanata, when we wanted the Stittsville location. I hadn't fully realized they had 2 locations until then! The bad experience was with the Stittsville location; they charged about $5 more for the same pizza, saying "all the prices have gone up!" Yay for you, not so much for me!! But for now, supporting local, you got me once. So this pizza was $31, taxes in. Almost double the Milano's special!! Yikes!
On the upside, they did allow me to change one item at no extra (I don't like green peppers), and they threw in 2 cans of pop at no charge. Great!
As for the pizza itself, we got what papa's calls XL, but to us this is the same size as Large at Milano's, so it's bigger than Domino's, and also had more of everything on it than Domino's. Papa's considers chicken to be a premium topping, so they charge more for it (we didn't get it today). I might add that Chicken is included at Milano's.
So how good was the pizza? The bottom line it was ok, but not stellar. I've been looking for pizza crust that is light and airy and full of bubble-pockets, instead of too thick. That's not what we got here. However, it wasn't too thin or too thick. The pizza was covered with ingredients (waaay better than Domino's!) On the downside, I didn't love the pepperoni on it; I like it more like salami that's not too hard and chewy. This is sort of like bologna... and just about as exciting :-(
Lastly, the service: ummm... leaves a bit to be desired. First of all, they don't respect advertised specials at both locations, which is really unfortunate. That will affect future purchases at Papa's either location. Secondly, the Stittsville location is in like an old house, and the sidewalks are not well shovelled. I walked past an open door that wasn't the entrance, to hear loud (Lebanese?) music blaring!! When I did get in to pick up my pie, the music was gratefully turned down, and the pie was ready. However, the fellow serving started in on the personal questions: "Do you know what your name means? Heaven!" And "I love your hair!" Geez, I love the compliments, but did not expect them!!