spent over an hour on the phone trying to get answers on a prescription. the worst woman was lovely…read moreand tried to be as helpful as she could be. The hold time was insanity for the pharmacist.

My Walgreens' pharmacists close for lunch at 1:30pm. I'm well aware of this as I've been a customer…read moreat this location for 23 years. I respect those lunch hours and support the staff getting a breaks as it is a stressful job. I pulled to the drive up pickup window at 1:18 (yes, I checked because i knew the lunch break was near). I waited for two cars in front of me to pick up their prescriptions. When I reached the window it was 1:28pm according to my Apple iPhone. As i am making eye contact with the pharmacy employee she closed the window shade and put up the "Closed for Lunch" sign. As if I'm not even there. No "sorry can you come back after lunch", nor even an acknowledgment that I even existed. NO HUMANITY! I went inside to see the manager about it and the pharmacy staff was just coming out so i asked why did you close the window in my face if i was there before lunch break hours. One of them said "Oh that happens all the time!" Then she turned and left. Why do you allow a problem like this continue, and why do you allow your customers to be treated so poorly? Now i see this location only has 1 out of 5 stars. I understand why!

They wanted to charge $17.99 instead of $12.99 for their brand of DayQuil/NyQuil if we weren't…read more"members" of CVS Perks. That is a 28% forced markup. Clearly some price gouging going on. Their employees were rude, as well. About every five years, I decide to give CVS another try and I am ALWAYS reminded why I don't go there.

Chloe and Dave went above and beyond in filling a couple of prescriptions for us this afternoon…read more We got a message stating they were ready to pick however, found one small issue when I got there.... They were filled at a different CVS only 200 miles away (long story). Both of these folks went above all expectations to fill them in Liberty for us before they closed for lunch. We aren't accustomed to this kind of service any more. It's very much appreciated. They both get Gold Stars for the day. Thanks again. Gary Benson

I've driven by Fox's probably a trillion times. I never stopped, even when it was a working…read moredrugstore. Yesterday, I decided to visit Fox's for an ice cream soda. You see, I run, and running makes me want ice cream. So this time instead of stopping at Sonics.... I went in, and was surprised at the weird empty shelves on one end. The other part is a long old time 50's looking ice cream soda bar. There was '50's music playing. There are some booths. The menu is not large, but there's only one woman serving. I ordered a hot dog which was 3.50 and a strawberry ice cream soda. I was hoping for strawberry topping in the soda, but she used strawberry flavoring. I was hoping for whipped cream, but it wasn't offered. The soda was good. The hotdog was common. It isn't like Clintons Soda Fountain in Independence which is really good and uses toppings and fruit. Fox's was fun for an outing. But I'd rather go to Clintons Soda Fountain. The service, though, was spot on and enjoyable.

I was in Raytown and hungry. My first search was for tacos (duh!) And I was on my way to a taco…read morejoint when I passed Fix's and noticed the signs for a fountain. The nostalgic bug bit me and I had to relive the childhood sundry experience. The fountain is located too the left when you enter the pharmacy. It has a counter the length of the building and some tables. The vibe was definitely the old school fountain, neon, oldies in the radio, fizzes, ice cream, etc. There menu is very limited for food. Hot dogs, tuna salad, egg salad, grilled cheese, and chili. They have a grill but when they reopened the health department said they needed a new hood limiting the options. I had a inbetweenie weenie, Frito pie with a hot dog, and a chocolate shake. The hot dog was ok. Nothing fabulous, not bad. A little bland and no heat in the chili. The chocolate shake was good, but not wow. Service was very friendly although some comments made me uncomfortable and responding with a nod and smile seemed best. My bill was $11.11. not ridiculous, but sure seemed high for what I had. I don't think I'll eat there again. Maybe go with a group to enjoy the fountain experience. They close at 4. Later hours could really help the I've cream side of the business.

I come to this Walgreens very seldomly because of the customer service issues I have experienced…read morehere. But, because of its proximity to my house and convenience of ordering a calendar there, I placed an order for pickup. It came in a few days ago, I got one email confirming it was ready for pickup, and I headed in today. The woman at the counter asked for my last name, and then didn't listen as I spelled it for her. She looked under the wrong name for ages, typed in my name (maybe incorrectly, after I confirmed it twice for her), and then simply said "We don't have your order" and stared at me. She didn't ask a question, just looked at me like I was stupid. So I pulled up the confirmation email and confirmed that I placed the order over 2 weeks ago and that it likely may have been there for a few days, then showed her my order number and said "It was definitely ordered to this location." She told me to calm down as though I had raised my voice when I hadn't. So my sister said to her, "Ma'am, she is giving you the info you need so you can find her order. She hasn't raised her voice." Her snark increased when I confirmed - for probably the third time - that it was a calendar placed for pickup and she realized it was probably shipped there, since they don't make most of their products in house anymore. She hadn't asked me the right questions to get to that conclusion in the first place, but she definitely wasn't listening when I calmly explained what I had ordered to help her. She brought my box out of the closet, asked me if I paid for it - which, in the past you pay when you pick up so I told her "Your system should say if I have a balance due but I did enter my cc info when I purchased it." She started handing it to me, but then pulled it back like she planned to keep it or something. I can't believe I just had a tug of war moment with a Walgreens employee over a gift for my mom that I paid for well in advance because she got confused over her own system. She didn't scan the barcode or mark anything picked up. She shooed us away from the counter when she knew we had to check the calendar for quality - I perched on a nearby precarious tower of alcohol - and I can tell you right now she had already been snippy with a group of girls who came in behind us about what they needed for passport photos because I heard their conversation. Having worked in retail, I understand the holiday struggle. But the attitude from a customer service rep when I was problem solving after being told my custom item wasn't there was insane. You don't just tell people their item isn't in the system and then give up. People around me noted her behavior, and it was unnecessary. I was trying to make it easier for her to find something and she ended up truly making this trip such a bad experience that I may stop going to Walgreens altogether.

If I could give the pharmacy 0 stars I would. The only thing this location is good for is a…read moreconvenience store. Prescriptions are never ready in a reasonable amount of time. I've been asked to come back 24hrs later for critical medication. I've had to wait over an hour for scheduled vaccine appointments and the pharmacy staff is generally rude no matter what time of day or week.

Just a quick run to get an item, one…read more I got in line because my rewards wasn't showing up that I'd added to my rewards card. Both the cashier and Jody tried to advise me on the steps and I was familiar with it but for some reason I kept getting an error, try again messaging. I went ahead with my purchase. I actually had to return because I purchased the wrong item and this time around I felt the exchange was made difficult than it needed to be. Additionally the cashier was extremely impatient while I looked for my electronic receipt.

Staff is RACIST, very rude & disrespectful. I called left a voicemail, & 10 minutes later when the…read moreemployee returned my call she had a very nasty attitude, I had questions she kept rudely interrupting me then got smart placed me on hold then came back to the phone 2 minutes later & hung up LOUDLY in my face she slammed the phone down! I'll spend my hard earned money where I'm appreciated! I will find out here name today! Customer service these days has gone to crap this is ridiculous! Smh

Whenever I have a prescription to pick up, I make sure it's send to my Walgreens. It allows me to…read morebe sure that my prescription is being taken care of correctly. They have the best pharmacists and employees. They take their time when explaining me how to properly manage my medication and really do care.

This place is incredibly bad at customer service. The clerks (techs) almost never wear name tags…read more I've heard one of them use the word fuck, but tonight after one of the techs was rude and told me she didn't have to be there, she volunteered to work. I asked to speak to a supervisor, I referred to "this shit" and was told to leave. I didn't use it to describe anyone, or to demean anyone, just to describe a bad customer service situation. Which there are a lot of at this location. I was told to leave and so my issue wasn't addressed. I will certainly not​ go back. It's one standard for employees and one for customers. I may have overreacted, but these techs are mostly surly with bad attitudes and never wear name badges so you can identify them. One lady looks​ like the weatherman​ just said it was going to rain on her birthday, so I used to not even go to her, I'd let people go ahead of me

Use this location mostly for fed ex package drop off and…read morethat always goes well. Same as any other walgreens. They have been short staffed a lot.

TERRIBLE! Will no longer do business here. Two appointments canceled, not even a phone call, text,…read moreor email. Always shorthanded in the pharmacy. So much so that they closed today, but plenty of young chatty Cathy's at the front register.

Staff were busy stocking shelves. I was able to find what I needed and successfully use self…read morecheckout. This location is organized and clean

My experience here was just fine. Store appeared clean and organized but I was simply picking up…read moremeds I was prescribed after receiving a text message a med was ready. Well it turns out I had TWO meds ordered and only one was ready when I got there so they realized that and had the second one ready in 10 minutes, not too bad. Plus they have a drive through window! The staff was attentive and helpful.

Pharmacy - well most of time I visit here the pharmacy tech act like they are very put out to help…read moreme fill my prescriptions. Most of them but not all of them. They get a bit rude with me sometimes when I forget to spell my name when picking up my prescriptions and make unhelpful comments along the lines of, "this would go faster if you would spell your name first next time". It just makes me cringe every time I here that. If I didn't have to do my 90 day prescriptions here I wouldn't but it's the insurance I have that makes me. On a positive note I've been helped tremendously but the pharmacists in getting my prescriptions replaced when they flying all of the place in my kitchen and I lost about 2 weeks worth of medicine. I was able to get that covered at a reduced cost because my insurance wouldn't cover it! The rest of CVS is just you average run of the mill general store with a limited selection of everyday items. This particular CVS is no different than most my only other complaint about this location is I wish they were open 24 hours. It's in a prime location to be open 24 hours so I'm not sure why they aren't but I'm sure the management and employees have no control of this and it doesn't impact my rating.

New kiosks in the pharmacy require the customer to enter all their info. While you are doing part…read moreof their job, the employees tell you it's faster. Employees don't care about the customers, which is probably the reason for the new system.