I was very disappointed with this service. The prices were great and customer service leading up to my appointment were excellent. I've had cleaning services in the past, so I am fully aware of what to expect from a good cleaning service. At first glance, it seemed that the cleaner was doing a pretty good job, raising all my blinds to clean the windows, sweeping the floor, making the bed etc. However, upon further inspection after he left I noticed my place was still a mess. The bed had been "made" but sheets had not been changed, despite my leaving a clean set of sheets on the bed. My kitchen floor was barely mopped, there were dirt and stains all over the floor. My counter tops were not wiped down, my dining room table was also not wiped down, my stove top was not wiped down, the front door stove dirty and stained, microwave dirty---these are simple things that should be included in a standard cleaning service, not asking for anything above and beyond here! I messaged the company immediately with photos of the dirty floor and stove and was told they were sorry and that they would offer me $10 off my NEXT cleaning service which they would do a "deep clean" next time rather than a regular. I replied that I felt that was unacceptable, as I just spent $75 to have my apt cleaned and now would have to clean it myself. They never responded to my last message. They should have returned to my apt to clean it properly or offer me a partial refund of some sort, as I clearly did not get what I paid for! Best part of all of this, is that the cleaner left me his business card before he left and when I looked at it, it stated he was the owner!!! I am appalled at this level of service and the lack of good customer service once they received their money! read more
