GroutPro was the only contractor who actually came out to our house for an in person estimate. The…read moreother contractor used photographs that I sent and then generated a quote based on inaccurate information that they thought they saw in the photo (they quoted based on a marble shower, and nope, it's not marble). The other one never called me back. I appreciated the consistent communication from GroutPro and they also did a great job! We had a small shower with mold on the caulking and it really needed to be removed and re-caulked. Kirk was thorough in explaining what he would be doing and why he used the materials he did. He was also helpful in explaining how we can help avoid having so much mold in the first place. He spent several hours making sure the job was just right. I wouldn't hesitate to call GroutPro again for any future jobs. Recommended!

GroutPro does good work. Our floors look amazing after GroutPro professionals came by…read more Back Story: I was getting tired of looking at our kitchen floors. The grout was dark and no matter how much I cleaned, I could never get it to look better. Decided to check Yelp for companies around here with good ratings. Was able to make an appt easily with Evin to get a price quote. Our project took two full days. I was impressed at how diligently Derek and Kirk worked; it looked exhausting! Not inexpensive but you definitely get what you pay for. (Check out our before/after photos) Derek and Kirk worked tirelessly on our kitchen floors and on the second day, Derek spent all day on our two upstairs showers. The process for making the grout look brand new is very laborious and time-consuming but the finished product looks awesome! These guys were lying on the floor, pretty much with a fine-toothed comb, scrubbing the grout and applying sealant, etc. Topnotch work! Kirk was very knowledgeable and helpful. I learned the wet Swiffer is about the worst thing you can use on your tile! Derek was also very skilled and friendly. My only issues with GroutPro are these: * Prepare to wait. I was expecting to get a price quote immediately after the consultation, maybe 1-2 days later? However, after waiting 2 business days and then the weekend, I started wondering if maybe Kirk forgot about us. Then finally on the following Monday, we got the email quote. I guess I was excited about starting the project and couldn't wait! Fast forward to after our project---things were great and we were actually thinking of having GroutPro do more work. Texted the owner for a price quote and thought I'd get it within a week, but since it's been over a month, I'm thinking he forgot about us. So giving customers price quotes faster, as well as following up would be an area that GroutPro could improve on. * The hose that was used for cleaning our tile went from their van into our house. Not sure why they placed the hose on our lawn instead of the driveway but it ended up making some unsightly impressions in our front yard. I didn't really notice them until our neighbors pointed the marks out, thinking someone had ridden dirt bikes all over our grass. Turns out it was from the GroutPro hose. Other than that, we are super happy with our kitchen floors now. The tile and grout looks so much cleaner and brighter. Would recommend GroutPro to anyone looking to regrout their floors or showers. They do great work!

I was extremely pleased with all aspects of the Grout Medic, from the office contact to the…read moreestimator and to Juan who expertly replaced and repaired my broken and/or loose tiles and grout. I would not hesitate to work with this company again. Everyone was Punctual Friendly and Professional.

Disappointed with the workmanship and customer service…read more I had my master shower cleaned and regrouted by this company, and initially, everything looked perfect. Unfortunately, about three weeks later, we noticed mildew and what appeared to be grout/sealant coming up around the shower drain. To make sure there wasn't an underlying plumbing issue, I had a plumber inspect the shower, and he confirmed that there is no shower leak. What is especially frustrating is that the company promotes a 3-year warranty, yet getting them to address an issue that appeared 3 weeks after the job was completed has been extremely difficult. I am also repeatedly being told that they cannot properly evaluate or cover the issue because the shower is wet and they can see water present. How does that make sense when this is a shower? Of course the shower will have water in it. I have a hard time understanding how the presence of water in a shower can be used as a reason not to honor the warranty or even inspect the workmanship. My initial experience with John, the technician, was very positive. He was friendly and professional. However, when I contacted the company about the problem, I experienced significant pushback from the owner, Amy's husband. The technician came back but ultimately spent only about 5-6 minutes addressing the issue , got mad at me and said he wouldnt return until a plumber came out? I already had a plumber come out.. I paid $940 for the shower and countertop work, so I expected the company to stand behind its workmanship--especially when the problem developed just weeks after the service. I'm a very disappointed EDH customer with both the workmanship and, more importantly, how the warranty issue has been handled. I hope the company will reconsider, stand behind its 3-year warranty, and make this right. At this point, I simply hope they will do the right thing and resolve the issue professionally.

Kyle, Sam, and Josh, did an amazing job replacing cracked tiles. re-grouting our tub and shower…read moreareas and then sealing them all. Honestly it looks better than when we moved into our brand new build, and that's after 12 years of living here. Besides being timely, honest and professional they are all really good people! Highly recommended them.

They did an absolutely terrific job! We had them out to do cleaning and repair of grout on our tile…read morefloors of the bathrooms in two office buildings. From the quick response time and getting us a quote, to the actual day of service, they were friendly, helpful and thorough. Plus very reasonably priced. Would highly recommend!

Zach (the owner) explained everything so I understood exactly what they would be doing. He gave me…read moretwo options and I chose to regroup my kitchen and bathrooms. They showed up on time, were very professional and left my kitchen and bathrooms looking brand new

I rarely write negative reviews, but this experience made me feel like I had no choice…read more Zach (the owner) was responsive, clear, and reassuring before payment. He told me everything was guaranteed. He knew I was away for a few days, and when the work was finished, he sent photos and asked me to pay through Zelle. I made the mistake of trusting that those photos accurately represented the finished job. When I got home, I understood how misleading those photos were: one zoomed-out image and a close-up of the only section that actually looked good. The rest looked horrible. I honestly wish I had never had the work done. What frustrates me most is that the section in the close-up looks really nice. They clearly could do better work. Seeing that section next to the rest made me feel like they took their time on the part they planned to photograph and rushed everything else. I also learned from my daughter, who was home, that someone other than Zach did the work. That had never been made clear to me. When I raised my concerns, the same person who had been so responsive and promised a guarantee became rude and unwilling to fix the work. He said I had "seen the pictures"--as if those two selectively framed photos meant I had accepted problems they didn't show. I wasn't asking for anything unreasonable. I just wanted them to come back and fix the job. Zach said he would call me right back. That call never came, and I haven't been able to reach him since. I suspect my number has been blocked. I paid in good faith based on his assurances, and I feel completely misled. A guarantee means nothing if you won't address problems after collecting payment. There are plenty of other options. Based on my experience, I strongly recommend choosing someone else. I am so upset, but I just hope no one else gets scammed by these folks. Again, so many options: I already have others coming to redo it.

Victor was great! I reached out on Yelp requesting a quote, and he promptly responded to me. My cat…read morehad torn up my carpet, and I was quoted $120 to remove a piece from my closet to fix it, which was very reasonable. I did not have extra carpet to repair the closet, but since it was hidden, I just covered it up. He was very professional and also was willing to explain and teach me what he was doing when I asked. It was very cool to see the repair process, and it looks great now! Thanks Victor!

Victor was so nice and did a great job. He communicated when he was on his way and arrived during…read morethe agreed upon window of time.

I've been living full-time in my DRV 5th wheel, going on 7 years now. Even though I don't wear my…read moreshoes on the inside, you can imagine the dirt and dust looming in the carpet! Realizing some individuals would not even think to tackle an RV, I reached out to Moser Brothers Carpet Service after seeing their ad on Instagram. I received a response immediately. I was able to secure an appointment very quickly ~ to which I was incredibly pleased! Lyon was very professional and immediately got to work. Never even questioned the areas of carpet to clean. The carpets, so far, look amazing! Lyon took care that the hose didn't rub against the woodwork or the furniture as he worked; and also put down styrofoam underneath the heavy furniture, until the carpet dries. I would definitely recommend Moser Brothers Carpet Service should you need your carpets cleaned!

Through some unfortunate events I ended up with a bleach spot on my pretty new carpet and I was…read moredevastated. I did some reach and found that it's possible the dye the carpet, and found Moser Brothers. I reached out and had great service from the start. Brandon came by and dyed the carpet, and it looked fantastic... but was back in a few hours. Turns out my carpet is unusual and would normal dye would not stick... normally I believe they would have then tried a patch, but I had no extra carpet, nor do I have any closets or out of view places with this carpet. So Brandon tried a second day. This also did not stick. He came back a 3rd time to cut the carpet and try to find a close match at a carpet warehouse, but when he came he thought to try one more idea, which was to use pieces from in-between stairs, and it looks fantastic. Through it all I was so impressed with their customer service. Jennifer, who handled all the scheduling, even went to far as to make me feel better about how dumb I felt in staining my carpet. Through all the trail and error, they both made me feel they had my back and would not settle for a failed outcome. One more note, I paid after the first visit, so it's not like a fail would have meant less money for them. That means a lot. Hopefully I never stain my carpet again, haha, but if I did I would call them again in a heartbeat.

Nick did a great job on stretching my carpet. He was fast and efficient and very reasonably priced…read more I definitely recommend him.

My dogs dug up parts of carpet and the padding underneath. We also had carpet that wore and…read moreseparated from the tile that they bordered against. Nick was able to patch together these areas with carpet from a closet and also extra carpet from the original installation. I'm happy with the quality of work and really happy to have the carpet damage taken care of.

Peter was amazing to work with. I called him and explained that we needed our carpets stretched…read morebefore being cleaned by another company (a good friend) he was there the next afternoon! He was very kind and professional. He gave us an estimated range of the cost and it was right in the middle. He cleaned up after himself too. Recommend to anyone needing help with their carpets.

Excellent job repairing a chewed up carpet section. Service was excellent, prompt response,…read morecouldn't be happier!

I don't leave a lot of reviews. This is one company I wanted to make sure i gave a review so…read moreothers can get great work done. Our shower needed the floor replaced and rows of tile replaced due to a pipe repair. I found James Custom tile on Yelp and saw a mention in a group on Facebook. I spoke with him and sent pictures. He sent me a bid and we set up a time to get going. He is very professional in all facets. As great as that is, his work is even better. He was very familiar with the Schluter that was used to install. He got the waterproofing done the first day, had the leak test overnight and tiled the next day. Today he did the grout and it is amazing! I was jealous of all the tools he has! We also appreciate that he was very neat and cleaned everything up. His price was very fair. It is hard to find people that do honest work, clean work and not looking to retire on one job. Tony at James Custom tile is one of the great ones. Your search for a superb company has ended.

Tony is top notch in every sense of the word. His craftsmanship, demeanor, response time all put…read morehim a step above. My project wasn't easy, and looks beautiful! Value wise, he is worth every penny and quite reasonable. A true professional, look no further.

NG Floors did an excellent job replacing the old carpet and installing new laminate flooring in my…read morenew home. The work turned out beautifully, the quality was excellent, and the team completed everything efficiently. Don, the project manager, was communicative, responsive, and genuinely helpful throughout the process. Their pricing was also very fair and competitive. Compared with the other estimates I received, NG Floors was easily the best value for the money. My uncle, who is a general contractor, was pleasantly surprised by how great of a deal I received. I also really appreciated their flexibility with financing. At the time, they did not have an established financing partner, but after I asked about financing options, they went out of their way to build a relationship with a lending bank so I could finance my project. That level of effort meant a lot to me. I would definitely use NG Floors again for future projects, especially now that I know they handle home remodeling in addition to flooring. Thanks, Don!

We had a great experience with NG Floors! They removed the carpet from our stairs and upper-level…read moreflooring and replaced it with beautiful luxury vinyl planks. The team arrived on time, was professional and courteous throughout the entire process, and did a great job with the installation. We are very happy with how our new flooring turned out. It has completely updated the look of our home, and we couldn't be more pleased with the finished result. We highly recommend NG Floors to anyone looking for quality flooring work and a professional, reliable team!