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    James Custom Tile

    5.0 (3 reviews)
    Open • 7:00 am - 5:00 pm

    Get pricing

    Response time

    1 day

    Response rate

    25%

    Services - James Custom Tile

    Countertop refinishing

    Countertop removal

    James Custom Tile Photos

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    Recommended Reviews - James Custom Tile

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    1 year ago

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    3 years ago

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    7 years ago

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    Zach (the owner) explained everything so I understood exactly what they would be doing. He gave me…read moretwo options and I chose to regroup my kitchen and bathrooms. They showed up on time, were very professional and left my kitchen and bathrooms looking brand new

    I rarely write negative reviews, but this experience made me feel like I had no choice…read more Zach (the owner) was responsive, clear, and reassuring before payment. He told me everything was guaranteed. He knew I was away for a few days, and when the work was finished, he sent photos and asked me to pay through Zelle. I made the mistake of trusting that those photos accurately represented the finished job. When I got home, I understood how misleading those photos were: one zoomed-out image and a close-up of the only section that actually looked good. The rest looked horrible. I honestly wish I had never had the work done. What frustrates me most is that the section in the close-up looks really nice. They clearly could do better work. Seeing that section next to the rest made me feel like they took their time on the part they planned to photograph and rushed everything else. I also learned from my daughter, who was home, that someone other than Zach did the work. That had never been made clear to me. When I raised my concerns, the same person who had been so responsive and promised a guarantee became rude and unwilling to fix the work. He said I had "seen the pictures"--as if those two selectively framed photos meant I had accepted problems they didn't show. I wasn't asking for anything unreasonable. I just wanted them to come back and fix the job. Zach said he would call me right back. That call never came, and I haven't been able to reach him since. I suspect my number has been blocked. I paid in good faith based on his assurances, and I feel completely misled. A guarantee means nothing if you won't address problems after collecting payment. There are plenty of other options. Based on my experience, I strongly recommend choosing someone else. I am so upset, but I just hope no one else gets scammed by these folks. Again, so many options: I already have others coming to redo it.

    James Custom Tile - countertopinstall - Updated September 2026

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