Gotten our new vehicle loan and so far it's been great ! Very helpful when I call and when I do my…read moretransfers it's so easy Thank you

Conducted some business today at this Financial institution. First encounter/ first impression was…read moretruly up there in quality service from their customer service (Sally, Awnika), to the Supervisor (Koeun) and Manager (Humberto). The service only continued to get better and better. I currently bank with another institution, but Valley First Credit Union definitely left a lasting impression with their EXCELLENT quality service and care. I want to thank Mr.Kann at the Fresno Branch for his genuine, most welcoming professional service that thankfully ended with very positive result.

VFCU has moved but luckily we found some of the sane employees at the Clovis branch on Willow which…read moremy mom liked. Unfortunately this location appear to be an express stop where the tellers are on video conference not in person. We needed assistance a customer service live person was available but standing room only no chairs offered to us. Service has usually been friendly but on our last visit I was taken off guard by the employee. The young lady was confrontational and lecturing toward my 80year old mother. She would look away gasp in frustration. She has assisted us before but never behaved like this. Let's hope she was just having a really bad day. Quality Value

Worst bank ever and staff! A heads up they're on their lunch instead of standing at the atm machine…read morethat "help" this is bs

This review was hard because Isaac, my service advisor deserves 5 stars but my overall experience…read moredidn't quite meet that. Isaac was prepared and ready for my appointment. I had an additional concern and he was happy to address it and even add it into my appointment. He was transparent about the additional time it would take and said I may want to find a ride home. This is the part that didn't meet my expectations. Car dealerships have previously provided rides or transportation for their customers and so I wasn't expecting having to find my own. I ended up having to pay for a ride service. I'll know for next time. Isaac stayed in contact with me with additional work they discovered and the timeframe needed. There was even a video sent so I could see the work needed. He did a great job at verifying warranty coverage and helped save me a lot of money! I will continue coming back for the great customer service Isaac provides!

It's like they want you to NOT buy a car... I went to the…read moredealership to look at a vehicle and nobody approached me. They were all at the front talking. Which was fine with me. I was able to look and decide which one I wanted. But, I eventually had to ask someone to get me some help. I was helped by Isaac. He seemed cool and not salesy. He was willing to work with me on the deal I wanted and quickly got me numbers closer to what I requested. But then, one of the mangers, Luis came in. He was immediately on a power trip telling me that if I wanted the price I wanted, I needed to put additional money down on top of my trade in, which would raise my otd price...I said no, and he demanded I work with him if I wanted him to work with me. Is that how you speak to someone when trying to earn their business? Why not provide a positive experience to your customers, even if they don't purchase...? At least some respect. I left. After leaving, their manger Tao contacted me and also tried to get me to agree to a deal which was just slightly more than I was willing to spend. He then said since we couldn't agree, he would be ending the relationship between myself and the dealership. Lol Despite that, the next morning, Martha texted me claiming she had another manager on site and felt we could come to an agreement. The back and forth was getting really old. She then sent me the numbers I wanted and said they could do this. I asked for an email of the offer, to which she responded with a blurry photo of her desktop screen. I was willing to come back in, but didn't have my hopes up. I received an email requesting that I confirm an appt of 5:00, which I had never arranged. Martha asked when I'd be arriving and I told her 5:30ish. Upon my arrival at 5:35, everyone was standing around. A woman who I'm assuming was Martha was sitting at her desk just looking at me. No greeting. Isaac had me sit at his desk and apologized that there was stuff everywhere. Other salesmen walked around eating. It's like they want you to know they don't care...Isaac walked away and I sat at the desk for 15 minutes while he chopped it up with the manager in his office. After I got up, he came out stating they were just "printing the paperwork." I continued to wait another 15 minutes, standing in the lobby while they took their time and BSed. So I left. Of course as soon as I left, they began calling and texting me stating my paperwork was suddenly ready and asking why I didn't go through with the purchase. They must get a kick out of being rude to people when they'd otherwise be standing around bored. I am not going to tolerate being disrespected in order to get a car...Nobody should ever be treated that way as a customer. It doesn't make anyone want the car more. Don't take your business here. It's too bad. Mazdas are nice. If I ever purchase one, it will be elsewhere.

This place sucks. I was behind on one payment and they repo my car. It took over $2400.00 out of…read morethe possession. In addition the repo people they used this woman was extemely rude, had me waiting over 3 hours in the COLD as she felt threaten and would not advise where my car was as I was told to meet her at the Bart as she was going to pick me up. Then called me at 10pm asking me if I could pick my car up. WTF. Only I can say is the woman did bring the car to my residence at 2am in the morning. I got this vehicle in 2017 and should been paid off by now, but they don't even do any refinacing and you have to pay all that interest, not cool. I would have let them have it but I have paid over $20k. They are rude, no assistance, no extension as it is hard now a days, but they are more concerned about they money then the struggles of the average American trying to live in these hard times. I know my next car purpose they name better not be mention, just horrible.

I had to call in to make sure that they got my check as it was not cashed in a timely manner,…read moreprobably holding it past the due date to make extra fees for being late. I asked Jackie if they got my check, she had a very disinterested and annoyed tone in her voice. I am sick and tired of this company treating a customer with such disregard. I hope they go bankrupt. UPDATE: I called and they verified they had my check the day before a late fee would be charged, they purposely waited to process my check in order to charge a late fee. I'm reporting them for this unethical practice. They sent out my late fee notice, I was right.

This is a predatory loan service that calls you three times a day even if you're a day late on your…read moreloan, horrible people. Your interest will make the loan u payable and they take advantage of people in rough situations.

I honestly wish I could give them 0 star.. we been going back and forth with documents.. On…read moreThursday I get a call from Savina saying that everything looks good and would like me to come in to sign some documents before they can release the funds.. I told her that I can't cause I'm a long haul trucker and it will take me 8 days to come back.. My truck broke down in Tehachapi my truck will be in the shop for couple of days.. I called Savina yesterday (Monday). Set up an appointment for today.. All she asked for was to bring in my DL and debit card.. Nothing else.. So I had an appointment for 10:30am on Tuesday. At 10:00am when I was ready to go I get a call from Savina saying that she needs a form that shows that the request for extension from IRS is approved.. seriously??? She's the one who told me that she has everything she needed from me. At the last minute she calls me for another form..

They are a great business. I've had a loan with them for a few years. It is high interest but they…read morework with you. Friendly and helpful. I recommend them.

don't do it trust me please.... they will fuck you over in the end. 30% APR will only force you to…read morepay this company for 5 extra years, don't do it please. I fell into this trap and I'm trying to save others.

Valley strong credit union is the worst financial institution that I have ever dealt with. I…read morebelieve when things start off bad, they continue to stay bad. I had a car financed through them in Febuary, my insurance agent had to send my proof of insurance over to them 3 times before they could get it right. They lost my first payment check. I dropped them like a hot rock, I refinanced through Tucomeas which The dealer was supposed to do for me from the start. These people are nothing but legal crooks. Go to Tucomas, you will get top quality service and a Hassel free experiance.

This Valley Strong Credit Union location has become my preferred Bank for their caring Customer…read moreService, especially Clarissa; their clean, new location and for their commitment to Traditional Values. Of course, their generous 'Welcome Bonuses' are a plus.