Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

I have reviewed John before, not sure why my two rave reviews are not showing…read more I don't live in Chicago any more and had a recent issue with my computer. Worried about having to find a new computer guy I called John and was glad to find out that he is able to log on to my computer remotely via the internet. As usual he was very effective in solving all my problems. Thanks, John!

I didnt actually bring my laptop to him, but he was so helpful otherwise! He talked to me about mt…read morecomputer even though I had brought it in somewhere else, he kept in contact to see if my computer was fixed properly. He was just so kind and nice and ill definitely go to him next time!

Our family's six year old DELL desk tower, using Windows 11, kept closing down spontaneously and…read moreintermittently - and then more frequently in recent days. We ran several diagnostic tests and they all pointed to a FAILING HARD DRIVE. We found Computerzone USA on YELP and called and was told by the owner Sultan Shariff to come in anytime for a hard drive replacement - for which he quoted a price. Upon pick up we noticed several files missing and most other files, pictures, and on-screen icons all jumbled - nor could we open our voluminous MS Outlook. Yikes - so much stress! Best I could tell, he tried to install some upgraded software that caused that problem. He quickly volunteered to fix it upon returning the computer next day and to mirror the EXACT INSTALLATION we had previously. His second try worked flawlessly, everything worked EXACTLY AS BEFORE, no more jumbled or missing files ... all resulting in this MOST HAPPY CUSTOMER. Mr. Shariff comes across as most experienced and professional and is very customer-oriented - altogether a pleasure to deal with. CB

Great Customer experience despite not updated website. Friendly owner with great new and used…read moreproducts. Would come again

My laptop gave me the blue screen of death out of nowhere after having it for only 15 months. The…read moregeeksquad charges a lot to diagnose. Plus u have to get up , go to best buy, and wait in line. Called these folks up after seeing all the positive reviews and they didnt disappoint. Later the same day, Billy came over to take a look at it. He was friendly, professional, and knowledgeable. He ran a diagnostic at my place and my harddrive was fried. So he took my laptop and external hd to try to get the data from it. Unfortunately, it was fried pretty badly, but they work with another company that specializes in data recovery. I had my important data backed up already, so i decided to get a new computer all together bc i compromised on the original one that fried out. Figured i would just get the one i really wanted. They recycled the old computer and returned my external hd the same day i made the decision. Throughout the process, i was completely informed of their progress via email. If i wanted to replace my hd and recover windows, i wouldve gladly given them my business. I ended up paying only for the diagnosis I would wholeheartedly recommend these folks to anyone with computer issues, both to diagnose and fix

1. I love that they have support specialists come to you, whether its work or home. It was so…read moreconvenient for me to be able to coordinate with my schedule. 2. They really try their best to help you. While it was a bit tough to correspond just over email (they would be unresponsive at times until I followed up), I feel like that might have been solved if I just called. But when Billy came, he was very helpful, friendly, and proactive. 3. Affordable. While ultimately, my laptop had an issue that was not-so-simply fixable, if I had gotten it fixed, it would have been much more affordable than I expected. I was happy with the price. All in all, I would say that this seems like a solid place. The next time I have any technical issues or problems with my computer, I will definitely be using SolveMyPC!! :)

I had such a great experience here! They quickly repaired the computer, replaced the part (with a…read moregenuine part) and did so within an hour. I had an issue with my fans not working properly and it now feels like a new computer! I will be returning for all of my computer needs. The two gentlemen who were working also seemed ridiculously knowledgeable. Cannot recommend enough

He tried to sell me an iPad he said was new, but he refused to produce any paperwork with it. Their…read moreshop was chaos, electronics piled everywhere, very disorganized.

Excellent service. I had virus on Samsung and he was able to restore function. I wanted to do a…read morefactory reset, but that was necessary.

uBreakiFix is a chain, but still with a name with that how can you not be skeptical? Well I have an…read moreiPhone, and my family decided to go with AT&T's insurance plan. When I dropped my phone and had a white line going down the screen, I filed a claim to have it fixed. I was expecting to have to go to an AT&T store, but all the uBreakiFix spots popped up as well. This spot is closer to me than any AT&T store so I came here on a Monday morning to drop it off. It wasn't busy, and after giving my phone number they were able to look up my claim and asked me to come back in 90 minutes. Used that time to get lunch (but was also sadly reminded a lot of restaurants are closed Mondays). I came back a little early and my phone was all set to go. Since it was via my insurance the payment just shows up in the phone bill. My only complaint was they put a screen protector on which I thought was nice, until I realized it was covering up the part of the phone you put your ear on - I was confused why my calls were so muffled. Still, not much to complain about! Obviously this is a unique scenario as I'm not just coming in with a random problem, and I assume my issue was a common one, but at least I can say they fixed my minor phone problem well.

I took my ASUS lap top in, only three years old, because it would no longer turn on and work. I…read moreexplained that I had trouble with the power source and the computer shutting off. They repaired the computer so that it will now turn on and they gave me a new power cord for $240, this is about half cost of what I paid for the computer brand new. In store they showed that it will now turn on and work properly but when I got home I discovered that my battery won't charge and the computer still shuts off while I'm working on it. I called back there and they said "Uhhhhh it's your battery then. You need to buy a new one. You can order through us if you want." What? How did you not discover that the battery was also defunct while you were "repairing" it. And now you want to charge me MORE money? I asked if I could bring it in for him to look at again and he said, if you want to. What great service. Before any repairs were done to the computer I asked if it would be worth repairing rather than purchase a new computer, they assured me that yes repairing would be way less. Then why have I already paid half the cost of the computer and it's not fixed? Take your computer here if you want it only half repaired.

From the owner: Computer Repair Laptop Repair…read moreApple Macbook Repair Data Recovery Server Support

I have been a very happy customer of Switchfast since May of 2011…read more Switchfast walked into a total disaster situation (operating system freezing up repeatedly) and diagnosed the issue and resolved it within hours. They had us up and running effeciently the first day on the job. Over the course of the next few months, Switchfast was diligent about bringing issues to our attention that needed their intervention to help us operate to our full potential. We were so pleased with their service that we moved our website SEO functions to Switchfast. We continue to work daily with their team and are looking forward to reaping the benefits of their expertise. I would highly recommend Switchfast for their systems operation capabilities. I'm happy to partner with them and feel that Switchfast is committed to my success.

Switchfast is always very responsive to all of my tickets and I tend to submit a lot of tickets…read more Definitely would recommend their service!