This is my second time doing business with this company, my first experience was flawless absolutely amazing. This second experience was not only unpleasant, it's was disgusting, awful, and deceitful. I came in yesterday with a friend amd we spoke to the son who owns the shop he quoted me a rate amd told me he would be happy to do the work. I told him that rate is good with me and I'll be in the next day to have the work done. However today I come in drop my car off go run some errands and come back to pick up my car. The work was done, and the workmanship was fabulous. It was when I went to pay for the service that the lady who sits in the front office was charging me $100 more than I was quoted, I spoke with the rude lady and explained that's not what I was quoted amd that I had a witness to the price I was quoted. At that point the lady begins huffing and puffing like a toddler throwing a tantrum the father who owns the shop told the lady to charge me what I was quoted, i paid the lady in cash amd then she gets an attitude with me telling me she cant gice me a reciept but if i want one shes going to have to chatge me extra for a reciept. I told her wwll if i dont need a reciept then dont worry about it. A this point money has exchanged hands and im leaving the shop when the lady comes out and tells me that i need to oay the extra $100 or i need to let them take the tips off my car. The dad tells me dont worry about it, shes just an employee and to go ahead and leave. This lady then proceeded to have a bigger attitude problem was acting very unprofessional yelling at me making accusations about me not being a trust worthy person and that she had dealt with me before at another store. At this point I told her wtf are you talking about I've never met you or dealt with you before I have no clue who you are. At this point the lady says that she's calling the cops on me to have me removed. This lady is clearly mentally unstable and has not even an ounce of professionalism or tact. I'm not only disappointed but I'm absolutely disgusted with the lack of tact, class, and professionalism. I then told them that if they're taking the tips they are removing everything and putting my car back to original condition and I want my money back. The lady then storms off like a child and I tell her I want my money back and she just keeps yelling amd acting absolutely psycho and walks out of the office and slams the door behind her. So if you're looking for quality in work, treatment, and honoring of quoted prices I would highly recommend you look else where and DO NOT do business with this shop. I will be contacting a lawyer as well, as there's no reason for an employee to behave the way she did or treat customers the way she did. This crazed lady needs to seek professional help with trained therapist as well as different employment thst she doesn't have to interact with customers. read more