An older relative needed help coordinating a repair and was unable to make the trip for the…read moreestimate or to drop off and pick up their vehicle for the actual work because they are uneasy driving to unfamiliar areas. Therefore, I agreed to assist even though I live a long way away. . Ryne set up a time for the estimate and got to it immediately when we arrived. He wrote out the initial work plan and set a date taking into account the time required to order the parts. I explained that I would be returning to the area for a short time specifically to drop off and pick up the car. While my timeline was shorter than they originally estimated the work would take, they were understanding and accommodated my need. Additionally, they worked with the insurance company even though ours wasn't one they often partner with. Though the price was negotiated a bit by the adjuster, the initial quote was a fair price in my opinion. A couple weeks later I returned to drop off the car. While working on it they saw that it needed a couple more parts than initially outlined. They got the parts in fast and completed the job very quickly. Ryne was great to work with and so were the two other people who work in the office. One took receipt of the vehicle and was very efficient so I could get on my way. The other checked me out when I picked up the car. She explained everything very clearly. Overall, the experience was superior to visits to other body shops (in another city) that I've made with my own vehicle over the years. Will definitely return to this shop if my relative ever needs more work on the car.

Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

It doesn't take 13 days to give an estimate. Or do an estimate on a vehicle? I don't care what…read moretheir general manager says. I've been in the business, and if that takes that long, then yes, they better hire more people or retrain their people in time management

Second time I have visited this location (for 2 separate issues). Both times i have received kind,…read morequality service. All staff are professional and their work has been top notch. Ethan is super helpful and Mia answered all my questions and got me in for quick service. I recommend this body shop to anyone asking. Thanks so much!!

BEWARE OF THIS SHOP!!!…read more My insurance made me go here for damage to back bumper, trunk. and leaking water into the trunk after the accident. I waited almost 2 months to get appt for repair. It was suppose to be done in a week. They had ordered wrong parts and it took almost a month for repair. I did not notice when I picked it up but there was a new bumper impact absorber in the backseat of the car. Within 1 week, I had a flat tire. There was a gallon of water in the spare tire well. The back up light was not working, the trunk was not aligned properly that had damaged the paint on the bumper. I immediately took it back. I had a call 2 days later that it was ready to pick up. They realigned the trunk lid . . . improperly again and worse than before. They did not fix the light, repair the paint, and said the water was related to a previous accident that was no where near the current damage. In addition, they had left trim parts off saying that the only way to keep the trunk dry was to leave that off. The trunk has remained dry since then but other problems remain. As far as the extra bumper impact absorber, when I dropped the car back off, the representative said they routinely wrapped it up and put it back in the customers car. I pointed out it had factory wrapping and a factory VW label on it and it was new. I don't know if it was replaced or not. The representative when I picked it up said they routinely ordered 2 of those to "Speed up the repair." Anyway, you can tell the representative was lying because his lips were moving. My trunk/bumper is still not right, I will be taking it to another shop for proper repair. As far as costs / value, there is no value in an improper repair that has to be fixed by another shop at my expense. Anyway, BEWARE OF THIS SHOP!!!

Here is my review from google. These people that did not fix the camera on the right mirror or the…read morewindshield wiper sensor have the nerve to say "He turned down a detailing." I will make sure not one person sees a review about this company without seeing mine, no matter the platform. *update four months on...* Every time it rains and the auto windshield wipers no longer work, every time I pick up the children from the backseat and I see the oil stains in the leather, permanent stains, I remember how bad this company is. I just want to help people avoid being screwed the way they screwed me. OVERALL GRADE: F (See google review for associated pictures.) OVERALL Melinda's Grade: A In short: Give your money to a charity and set your car on fire... this will cause enlightenment, and JHCC will not be responsible for a vehicle, the insurance will replace the totaled, burned-out wreck. This is a much better option than trusting these incompetent people to act with the slightest inkling of professional grace, poise or ability. Time to Repair: F PAINTING: D REPAIR QUALITY: D- TRIM WORK: D WINDSHIELD REPLACEMENT: A+ (Safelite or similar) DOOR REPLACEMENT: D QUARTER-PANEL REPAIRS: B + FRIENDLYNESS OF STAFF (ON SITE STAFF, NOT CORP.): F Melinda: A + Update FEBRUARY 11 - Drove in the rain the other day - I specifically asked 3 times that they ensure the auto wiper rain sensor worked after repairs, it doesn't. Also, looked at my car in direct sunlight, the bumper is a different color than the rest or the car. Lowering my rating to 1 star. NUMBER OF ISSUES REMAINING AFTER PAYING $9000 (APPX): 14 Repair time: (DEC 8, 2020 to JAN 27, 2021)(They tried to blame me, my insurance company, the guy they fired the day after my vehicle intake, and everyone else under the sun for the reasons why. Just more excuses.) I am working on a more detailed writeup in my spare time, but for now let's get a few things straight. 1. I would have given a NEGATIVE 1 star (If that were possible), however, I spoke with their corporate image specialist, named Melinda, and she really is exceptional at her job. I collected my vehicle yesterday to the tune of ~$9000. I was referred to JHCC by the infinity dealer. I read the reviews and figured they would be ok. I WAS WRONG. 2. DO NOT USE THIS SHOP - Unless bad quality craftsmanship, workmanship and bad manners are OK. After the 8th or 9th excuse for the absolutely abhorrent job they did repairing my vehicle I lost my cool and said "Fix it right, I'll be back tomorrow." 3. THEY REFUSED TO COVER THE RENTAL CAR FOR ONE MORE DAY - CALLED ME TO SAY THIS. I didn't ask them to cover the car in the first place, this was volunteered. During this conversation I pointed out that they didn't apologize for any of the mistakes, or even admit they were mistakes. He (Will) was happy to remind me how he apologized profusely, not actually apologize. I lost my cool at this moment, on the phone, I yelled at the guy. I was so upset that I blew up. I am familiar with this tactic however, they use bad quality work and poor behavior to drive people to the point of frustration, and then when they do finally give in to the frustration, they take the moral high road. "Oh, if you are going to talk to me like that ..... etcetera." It is manipulative and they use it to cover their incompetence. I saw the grease in the front as soon as I got in, and, to be fair, they cleaned it when I said that. That was the only thing they were competent at. The painting was nice, blended well, I would give it a B+, although I believe they sent out for painting (this is speculation.) I can't prove it, but I think they sat in my car and watched the tv screens. There was grease in the front, middle row and back row. Some of the photos are in the back where the taillights were replaced and the quarter-panel was repaired.

They did an amazing job on my bmw front end repair ! COZY Lafleur is incredible she has the best…read morecustomer service and she was also super knowledgeable from start to finish .

A place where they don't forget you after the sale. If something's wrong, they fix it…read more There aren't any dealerships like this one left in town. Most all the others are owned by big companies whose primary concern is profit, profit, profit. We are very happy with my wife's car we bought there. It wasn't new and we have had a couple of problems that they have taken care of for us. When you go in for service they know us by name and treat us just the same as if we had bought a $75,000 SUV from them.

Nothing fancy. no computer print out, expresso machine in the waiting room, land scaped parking…read morelot, just simple drive up get a friendly on the spot estimate and schedule the job. I got high quality auto bumper and paint work on schedule. The price is very good, especially when compared to other local shop estimates. Good quality work, on time, at an excellent price is value hard to beat.

David was so nice in ordering my door handle and getting my car worked on so quickly. The service…read morewas great, and the price was beyond reasonable. I would definitely recommend this shop.

When I had body damage to my car, Mike worked quickly with insurance to get an estimate and get my…read morecar repaired. He communicated with me throughout the process. I would highly recommend West Town Collision.

From the owner: collision repair & paintingread more

I always used to go to TCCC, and for years, I never had any major problems, UNTIL today! The…read moreminute, I drove out of the parking lot, after being hit 2 months ago, the truck was bonking/knocking, up front, along with missing clips in the body panels, radiator, etc., yet they charged me for all of it!! I then called them about it, so they called Miller Tire(their 'auto shop'), to make an appointment for me, to go get it looked at. Yet, instead I had a neutral 3rd party, diagnose it, before getting an appointment with TCCC, to get the body work, that had broken/overspray removed/ask them about the parts on the bill, still left broken. Even though, I was recording everything said today(3/25/2025, the day an employee asked me to be there), so they could get parts/fix the body panels at least, however the owner was very aggressive, and didn't finish fixing even the first problem, just because 'he wasn't angry at me, just his guys' x3-5, so after all that, he kept on with his finger pointed in my face, and after the owner realized, that I had taken my suv, to a neutral third party, and found out, they hadn't replaced Major parts at all, that were most certainly, on my invoices(refused to print/pics only)?! I was charged for these items! i wasn't yelling at them, then an attempt was made after they had fussed/tried to fix the body panel(broken/still broken with several issues, yet to be fixed, in addition ELSEWHERE), while bossman kept his argument up, as I admitted that I could have made a mistake, yet he persisted with threats, until I had literally turned to leave, the owner knew I was recording him, yet still threatened me with violence, all the way to my truck/through the window, in front of customers?! At long last, I received no help, and I've cross referenced the first invoice, in which I was NOT mistaken. Only after finding out, that I had done this, did the owner lose his control, after already pointing fingers in my face x4, I asked him not to, and boy, did he take it the wrong way, while I was taking the pictures of these unprintable invoices? He then said, that he wasn't going to be 'helping' me anymore, In other words, he was revoking the Lifetime Warranty, on all body work, only after he said he wasn't angry at me, several times, then ripped up my truck, and I'm left to put it back together. I'll still pray for them, but they say all that, as a selling point, locally. They are not part of the Better Business Bureau, they can dead your links to Carwise, but I have screenshots, videos, pictures, receipts, and a recording of everything said, including outside my truck! I would never recommend this place, to anyone else, especially if you have to do any major work. $8.6k plus all in, only to hear how my Toyota FJ, was hated there, bc the owner made a comment on my audio recording, after listening again, that very obviously, TCCC's owner, didn't even know the difference between a Toyota FJ-40, 80's model(personally biased), vs a Toyota FJ Cruiser(07'-14'), TRD Team Ed. My money is going somewhere else! 1 pentagram, only because there's not, a 0 rating!! Im taking my business/$$$, anywhere else!

Excellent work! I have posted a before and after of my car, which speaks for itself…read more The staff at Tri-City was extremely knowledgeable, and put in an amazing amount of effort to ensure my car was return to perfect condition. They went above and beyond my expectations! Great communication, fantastic work-an all around positive experience.

There are two major reasons why I'm leaving this review without actually having them do work on my…read morecar. First, the reason: their estimate was 4x what I was quoted by another body shop. Second, the communication. I explained the minimal amount of work I was wanting and yet my claim came with exorbitant labor hours, painting, etc.. on a salvage title car, no less. They may do excellent work and leave your car looking good as new. But they seem to want to get every penny on the table.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

I bought a warranty through Subaru that covers dents, and after someone opened the door and dented…read moremy car, I was glad I had it. They referred me to Vann Hailing. Ben reached out to me to schedule an appointment, and completed the job within 15 min while I waited. The dent is gone and it looks like it was never there in the first place. The waiting room was comfortable and spacious. Plenty of parking next to the shop. I will definitely be back!

Stop by Vann Hialing PDR shop earlier this morning., They where able to get me in and out in less…read morethan one hour. Would definitely recommend them to anyone need a quality dent repaired.

My car broke down yesterday, and to make matters worse, it was raining. I called Triple A and Joy…read morefrom Appalachian Towing answered the dispatch within minutes. She came immediately and took charge- professionally loading my 7000 pound SUV onto her flatbed. She got both me and my car to safety. It's not often you find someone who is both kind and takes pride in their work. I can't recommend Joy and Appalachian Towing enough. Thank you, Joy. C. Stone

On June 12, 2025, I contacted AAA for assistance, but the towing company they originally contacted…read moredidn't come out. However, later AAA contacted Appalachian Towing & Recovery, LLC. The owner, Benji Buchanan, arrived promptly. He was super professional, friendly, and customer-focused. Benji had me back on the road in short order. It was the best experience I've ever had with a towing company. I'm a 74-year old disabled vet and really appreciated the superior service. Thanks, Benji! (If you're using AAA, ask them to send Appalachian Towing & Recovery.