This review is not about the local location itself, but with the national (?) customer service line…read morethat I spoke to about the sale of a car for cash. The number I dialed was a Cincinnati #, but later realized that all calls are routed and handled through a centralized location in Georgia. I called for a quote to sell a car for junk and I specifically asked about a pickup on a Sunday. I received a quote and received an email confirmation for the pick up and sale of my car on Sunday 6/28/26. On Sunday morning 6/28/26, I called to get an ETA of the tow truck arriving to pick up the car I was selling. I was informed at that time that they did not operate on Sundays, despite what I was told and received an email confirmation. I traveled across the state of Ohio in order to facilitate this sale, which was ultimately a complete waste of time based on the false information and confirmation provided.

I've bought parts from U-Pull-&-Pay for years. They used to be the best place for used parts but…read morethe new ownership has ruined it. They made changes that only make everything harder for their customers. Couple examples... In the past, if you had a return, you could get that put onto a U-Pull-&-Pay card, like a gift card. You could then use the card to buy parts or for your entry fee. No more. Now they give you a paper receipt which you need to hang on to, and you can no longer use that receipt for your entry fee. As a customer it feels like UPAP knows we're likely to lose or destroy the receipt, so it's all about making money. Customer service, not so much. The other thing is they absolutely refuse to spend $100 on tire removal tools. I was there today and they don't even have a bead breaker anymore (I guess it wore out or it got broken). Now they have what's basically scrap metal that they expect me to remove tires with. So today I spent two hours searching for and removing wheels/tires, only to give up when I couldn't get the tires off the wheels. So I got dirty and beat up, and UPAP lost $50. So congratulations UPAP, or whatever international corporation owns it now. You know nothing about scrapping cars, and you lost a loyal customer.

Rich Quoted me "625 at most! That's worst case scenario" said rich. A Week later go to pick up my…read moreheads and he said "it's 925". I asked what happen to the $625 you quoted me? He said well we adjusted valve lash since your brought your camshafts in with your heads. So that's 75 per cam and there's 4 cams.. the heads I dropped off were to a 2018 ram 3.6L 1500. I told him you can't adjust valve lash on those they are hydraulic.. (automatically adjust their self) so why charge me 300 dollars for something you can't do? He said "well we took the cams off and cleaned them"... so for 300 dollars you cleaned my cams? Geez thanks. He Ended up lowering price down.

I went to AutoZone at 1748 Seymour ave. Miley s. Was awesome another business said my battery was…read morebad and needed to be replaced, I came here and got my battery tested and they were very nice and very patient with me . I will definitely come back and bring all my business to them . Thank you Miley for all your help I needed a answer and you really made my day . Thank you very much. Very good people and very respectful.

I've had the pleasure meeting the new store manager yesterday, she was so polite and knowledgeable…read more I haven't visited this location in over a year due to bad prior experiences but i am pleased with the change in the store. I was greeted when I walked in with a smile on every employee face, i witnessed emploees joking engaging in conversations with the customers everyone was in great spirit. great job team I will definitely return to this location. this team needs recognized cora, daishawn, shirlisa, desjon. great job team it is because of you that I will return also thanks for making a difference.

This place is horribly unprofessional. I was in need of a custom paint color. Smyth is one of the…read moreonly stores in the area that can provide this service. I called to double check that they could help me. They confirmed that they could. I arrived about 1-1.5 hrs before the store closed but was informed that the paint area was closed and I'd have to return on a different day. I was annoyed because why wouldn't they tell me this over the phone. Anyway, I just left and returned the next day. Upon returning, I was told that the paint person was busy and that it'd be a 10-15 minute wait before he could help me. I decided to wait. 30 MINUTES LATER, I inquired with the woman at the front desk about how much longer I'd have to wait. She said she'd go check. Finally, after another 10-15 minutes passed, a guy emerged from the back of the store stating that he had 7 more gallons to mix and then he could help me. NO!!! I told him I'd already been there for 30 minutes and just wanted one aerosol can of paint. I was then informed that the store was out of aerosol cans and apparently had been for at least a day. This means that when I called and went to the store the day before, THEY HAD NO AEROSOL CANS but no one bothered to tell me this!!! If they'd told me when I called, I wouldn't have made the trip to the store. If they'd told me when I went to the store the day before, I could have saved another trip. The employees don't really seem to care much about their jobs, about customer service, about anything. My time and effort to gain information was completely disregarded. The employee in charge of paint told me he could order aerosol cans and have my paint ready later on in the day but that I'd have to pay upfront and simply "trust" that he was going to do what he said. Unfortunately, at that point, I didn't really "trust" anyone in that store. I opted to find an alternative establishment to get my paint needs met. My experience was ridiculous. DO BETTER Smyth!!! I highly recommend going elsewhere for your automotive needs.

Luke and Chris were extremely helpful finding brake pads for my equinox. The price was great too!read more

Dec15 530 pm my car broke down in Kroger on Paxton Ave Oakley,Cincinnati oh walked to oreilys on…read moreridge Rd they were closed wouldn't open door so my girlfriend go to door they open it let her in to return item but not but the part I needed so had leave car were it broke down. So here it is the 16 the 630 pm walked to oreilys closed again it's posted there open til 8 pm and that was updated by the store a week ago so now I have to go to a different parts store that agreed to give me a even lower price cause of my issue ridge store is no good it's prob one that gets the least sales I would assume I'll see what corporate has to say tomorrow morning I already left them message

Walking into an auto parts store in NOT my idea of fun. Sorry, but I'm just not that girl…read more Christopher at O'Reilly Auto Parts made this visit soooo much more comfortable than I ever imagined this being. I was having a headlamp replaced down the street from this store and needed to go pick it up. I didn't know exactly what I needed (and I'm sure it was written all over my face) and he stepped right up to help me find exactly what I needed. He looked it up in the computer, called Midas to make sure I was getting the right thing, and even went and got it off the shelf for me! I couldn't have asked for better service. The store itself is a little worse for wear. The floors could use a good mopping, but I'm totally willing to overlook that because the service is great.