I have been shopping here since they opened and have never had a issue with anyone being rude or…read moredisrespectful. Have always had good service. And so far no issue with any of their parts.

Service is terrible at this location. Go to Auto Zone instead. At least they treat you with…read morerespect, and will even thank you for coming in.

Wiper broke and the manager and staff were amazing help! They stood in the cold and rain till they…read morehad it fixed for me! Girl power!

The six year old battery in my Jeep Patriot finally gave out on me so I stopped into my local Auto…read moreZone to buy a new one. I already knew what I wanted before I went in because I did some research on their brand. But Chris, the nice gentleman who helped me was very patient to answer all of my questions. He took his time carefully installing my new battery and explained the steps he was taking along the way. He made spending 175.00 bucks very painless!! I appreciate his EXCELLENT customer service and will be sure to return for other automotive needs. Thank you Chris!!

Needed a battery right away and I was out of town. Stopped at Auto Zone got the battery and they…read moreinstalled it in the parking lot and took the old one. Whole thing took maybe ten minutes. Everything was excellent.

My daughter's car broke down in Erlanger. Someone helped us to figure out it was a busted radiator…read morehose. We had no idea where to go or how to fix it. We called CarX, they were not helpful. We called Auto Zone in Florence, Not only were they not helpful, they were downright RUDE! We called Jiffy Lube, they were very helpful but could not help us with the problem. Finally I called Advanced Auto Parts. Aaron answered the phone and was very nice. He told us if we could get there He had the part and someone would help us. We arrived and the part was waiting for us and Jake came out to the car and put it on for us! He was very nice and professional. It took him about half an hour to remove the old hose and replace it with the new one. I offered him some money for helping us and he refused replying "This is what I do." I can't say enough about the young PROFESSIONALS at Advanced Auto Parts. We were in desperate need of help and they were kind and extremely nice. They helped two women in desperate need of help with compassion and grace. Take your automotive needs to there guys and you will not be disappointed! Thanks, Shawna, alNEW loyal customer!

These people are extremely helpful. They hep run diagnostics so I know what my next step should be…read more Have bought batteries, lights, floor mats and cleaners. When I've had trouble replacing something like a battery, they give me assistance. The AutoZone in the 5000 block on North Keystone Ave in Indianapolis is my favorite. Thanks for all your help.

Lars rocks!!!!!! He went above and beyond for me today. There are good people in the world. Lars…read morethanks for your words of encouragement and helping with that heavy battery. Also, Nate thanks for helping me as well by checking my alternator. Auto 3916 Harrison Ave rocks

I had to give this a 5 star simply because of the fact the guy who helped me out in the store also…read moreinstalled the new battery I purchased for my truck 20 minutes before they closed for the night. Not to mention it was -3 degrees outside. Literally. He also made mention it was his 20th battery changed this week out in this arctic tundra. He jokingly said his boss should owe him lunch. I couldn't agree more with him - I added he should also buy him a brand new Carhartt jacket down the street at Field and Stream!

The woman manager was in a mood when I walked in Didn't know…read morethe name of a u bolt then was clearly aggravated that I had came into a parts store looking for a part. Her tone of voice was hostile to say the least.

They had what I needed. Even had salt for the 8" of snow coming this weekend. Store was busy and…read morethe folks at the counter worked quickly.

I wish I could give a lower score for this. I went to this shop last Thursday (Oct 30th) and had…read morethe worst experience. I needed to get my battery checked and possibly replaced. When I told one of the workers, Matt, he sighed and told me he would check it but not change it. Ummm ok? Apparently he didn't want to change it in the rain for fear of being shocked.... It was hardly raining at this point. I didn't even bring an umbrella. Also, gloves are a thing. But ok, fine. No big deal. He recommended a store they do business with just down the way. However, when I got there they told me they could change the battery but that I needed to get one from O'Reilly. Thanks Matt for letting me go all the way over there empty handed. Ok, fine. No big deal. I drove back to O'Reilly where Matt was waiting for me. I had called him on the way and he was apologetic which was nice. I think he even gave me a discount on the battery. After paying for the battery, you'd think that the least he could do would be to take the battery to my car. I'm not weak, but I'm still a young female customer who knows that batteries are heavy. Didn't even offer. Thanks again Matt. So I picked up my battery and headed back to the other store where the tech proceeded to change my battery IN THE "RAIN" and without gloves on. Sooooo Matt just can't change batteries I guess. The technician finished up but then my car started showing all these weird messages. The technician told me that the battery might be bad and that I needed to go back to O'Reilly for a 3rd time! At this point, I had been on this adventure for over 2.5 hours. 2.5 hours for a battery. As you can imagine I was pissed, but I headed back to the shop anyway. Thankfully, another tech at O'Reilly was there to help me (I wish I could remember his name because he was so kind and excellent) instead of Matt. He checked my battery and everything was fine, so I drove a few days on it and everything went away. My main takeaways from this experience are that Matt had no idea what he was doing but works there anyway, he doesn't care about his customers and wastes their time, and even though O'Reilly advertises free battery installment some of their workers are too lazy to do that, so they shouldn't be advertising it at all.