I usually don't leave reviews, but I believe in giving honest feedback when it comes to businesses…read morein our community--especially those in the service industry where communication, consistency, and professionalism matter the most. Today, I visited NAIL LUV with the intention of receiving a manicure and pedicure. According to Google, the business hours are listed as 10:00 a.m. to 6:00 p.m., while Yelp says 10:30 a.m. to 6:00 p.m. I arrived at approximately 10:37 a.m.--after the opening time posted on both platforms--only to find the doors locked and no sign of the business being open or operational. There were no signs on the door, no updated information online, and no outgoing voicemail to indicate if they were running late, closed for the day, or had changed their schedule. As a paying customer taking time out of my day to support a local establishment, this kind of lack of communication is incredibly frustrating and disappointing. It sends a message that the business is not considering the time, effort, or expectations of its customers. Being reliable and clear about your hours is a basic standard of professionalism and it needs to be upheld consistently. To make matters worse, I also noticed that the pricing listed online is outdated--by what appears to be at least a year or more. It's confusing and inconvenient for customers who are trying to plan ahead. Prices fluctuate, that's understandable--but failure to update them on your online platforms only leads to unnecessary miscommunication and potential mistrust. Lastly, there's no information--online or in person--about what forms of payment the salon accepts. I learned the hard way that they do not accept American Express, but there is no mention of that on their Yelp, Google profile, or anywhere else. This is another vital piece of information that should be clearly communicated in advance, especially in a time when many people rely on digital payments and credit cards. Owning a business means being accountable for the details. Something as simple as posting updated hours, keeping your price list current, and clearly listing accepted payment methods can make a huge difference in customer satisfaction and retention. Until these basics are addressed, I'll be taking my business elsewhere. I hope this review encourages the owners to take a closer look at how they present their business to the public and make the necessary improvements.

Love this business! I've been coming to this place for awhile now and everytime I come into this…read morebusiness I kid you not the customer service, friendliness, cleanliness is always on point! I've never had any problems with my nails. Not once have I ever had a nail pop off/ chipped. And when I choose one color but wanted to change it never got attitude and feel rushed. This salon is amazing. I will recommend to anybody and everybody.

these reviews are crazy and had me wondering what was gonna happen, but i had exactly the intended…read moreexperience. Comfy, super lovely staff with fun conversations (especially my tech Dara!!!!!) and a wonderful pedicure!! it was so relaxing, refreshing and rejuvenating for my body and my soul. Dara was so sweet and welcoming, she made me feel like a friend she was happy to pamper and take care of! she was also SO thorough, took her time to make sure everything looked perfect and was very gentle and skilled. i'm very happy with my experience and will be coming back regularly great job Soak and Polish!!

! Please look at the photos attached to this review !…read more My nails were perfectly normal before I had my appointment! This is what they look like now! I had gone here before and had a decent visit but my next trip was with another tech named Bethany. The tech I had before was no longer there. I reluctantly agreed to go forward with the appointment. First - She ran the callous pumice stone on top of my foot because she was distracted and scratched me so hard I bled. Very painful during the scrub.   Then cut me on one of my fingers and had to use something to stop the bleeding. She did not wait for my nails to rehydrate after soak off before applying structure so the nails were still all curved. All nails were shaped differently. She did not fully remove the previous nail polish so you could see it on the side of the nails after they were done. My nails started feeling weird after a while so I decided to remove them and this is what they looked like. I have never in my life had this happen!. I am mortified and beyond upset! This is a direct result of improper methods and it will take months to get my nails back to normal.

I came to Lacquer Nail Bar while visiting Atlanta and had such a great experience. I live in DC,…read morebut my friend here found this place and told me they had great reviews and used organic products, so I was excited to try it. I booked a three o'clock appointment and came straight from the airport. I was running late, but they were still so kind and willing to fit me in. Two nail techs, Tina and Thi, worked on my gel manicure at the same time, one on each hand. They were both gentle, detailed, and so easy to talk to. Phu checked me in and helped me get settled, and he was also very friendly and welcoming. The whole team made the visit relaxing and enjoyable. The salon was clean, the service was great, and the prices were very reasonable for the quality. I love how my nails turned out and I will definitely come back the next time I am in Atlanta.

My nails turned out so beautiful! I got exactly what I wanted. If you want great quality nails come…read moreto Lacquer. This is the best set I've ever gotten! They also will sit you next to your friend you come with if there is room, which I feel is awesome considering lots of places will split you up. Only thing I will say is it is a little pricey, but the place is clean and feels luxurious!

I've been here a few times and each time was a pleasant experience…read more I'm not sure if it's still ongoing but the few times I've gone on Walk-in Wednesday but mostly I believe they are by appointment only. It's a beautiful salon and the energy is fun. There's normally a good movie or Pandora playlist playing in the background. There is also someone there that puts on lashes. I've never tried that service but the few ppl I've seen get them seem happy with their service. Black and female owned. I've been served by Pinky and Michelle and appreciate their top notch service

Pinky is very pleasant and professional. Her creations are beyond amazing. She always keeps my…read morenails trendy and on point. Best Black own nail business in Atlanta! Pinky Platinum is a must-have for your monthly essential needs!

The service is so amazing here! Each time I come I go to Kelly, she has good powders, shape nails…read morevery well I mostly get square, and is super sweet. My nails also last for two-three months.

I love the nail salon so much!! Trina does my nails and she is on point with the designs I show…read moreher! My nails are treated with care and the manicure is very nice! I love the services they offer because it's more than just nails! They do nails, toes, eyebrows, lashes, and waxes! I love getting diverse services from them because they do it with precision and care!

Today was my first visit to Pretty Nails and I had a great experience! They weren't super busy and…read moreattended to me right away! I don't use harmful chemicals or toxin filled chemicals on my body so I always bring my own stuff. They didn't seem to mind a bit and were very accommodating! I liked that they use the tub liners because to be it seems cleaner! Everyone gets a new unused tub liner then after use it goes in the trash! I forget my technician's name, but she was very sweet and efficient! She didn't sit and talk to her co-workers the whole time or make you feel like she was talking about you! She did a great job on my pedicure and my polish looks great! Now they aren't super frilly, they don't do the spa pedicures with hot towels ect, but I'm not into all that anyways so it was perfect for me! I was in and out of there in less than an hour and I still feel like she took her time and gave my legs and feet a great massage! I'll definitely be going back to see if it stays consistent!!

I don't like nail technicians to cut my natural growing nails when getting a refill. Kim was my go…read moreto but she just doesn't seem to listen or respond when questioned. The colors in their bottles doesn't seem to be the color you get off the swatch you pick although the numbers match. Pretty reasonably priced but I'll have to go elsewhere because they aren't consistent in doing a good job. It's hit or miss.