We stored items there for almost five years. Just recently we traveled to San Diego to retrieve them. First things first. Phyllis, the manager, and Patrick, an employee, were great. We have no issues with them. Secondly, we have no issues with the unit itself. Our issues stem with exorbitant rent costs, which increased almost $30 in the time we were there, from $65 to almost $95. Ridiculous and, in our opinion, borderline criminal. We investigated and found that the owner was about to give us another increase to almost $119 had we stayed another month--on a five-by-eleven unit! What's worse is that he has apparently begun employing a computer program to randomly charge customers, and then randomly increase their rents. When computers run the show and human beings are factored out, then what you've got is truly faceless and, in the end, evil. We assume the corporation itself employs this program everywhere now too. So to the owner we say this: May your greed destroy you. To the corporation we say this: May your greed destroy you. To Phyllis and Patrick we say this: May the greed of those who employ you not destroy you but empower and enrich you. So be it. Take our advice, folks. Avoid A1 Storage at all costs. They just aren't worth it. read more

From the ease of renting a unit on line , to the friendliness and helpfulness of the employee , Jessica , my experience with A-1 storage has been great. read more

The management is waaay too nice (not a bad thing), awesome service, awesome ppl, competitive prices. That's what I've come to expect from this A1, is A+! Before renting my very large unit, I shopped around for months, couldn't find anything even close to what their main st location had to offer, & at their price. It was the cheapest around. Spotless units, You will work with Patrick and Phyllis both of which couldn't be better and they are sure to get you the best bang for your buck. Patrick will go above and beyond no matter what. One time, a tweeker came in screaming and yelling that her locks were changed and she tried to fight one of the employees... The entire time A1 was super nice and courteous and extremely patient even with the crazy meth addict; i personally would have knocked her last few black teeth out but the staff was being super cool about it, just as they always are. Long-story short, Her locks weren't changed... she was trying to open the wrong door. read more

Great friendly service by Jessica ..she was helpful and very kind I would suggest this storage facility for anyone looking

Best storage facility for the buck. For more intense security there is the place on E. Main that has red laser trip wires. ! LOL ! Phillis is the Best and takes great measures to keep our belongings secure. Thank You all At A1, :-) Stephen. read more

Thank you Jessica & Gary. Renting a storage unit online was easy and the assistance you provided me was amazing. I greatly appreciate your patience while I understood the process in accessing my storage unit and competing the lock for me. Thank you !!! read more

I had a great experience with A-1 Storage. Philis was great. The team in El Cajon has great customer service. They were more than just employees but social workers as well. Lol I'll miss them!!! read more

I've a few reviews some good some not good. Yes this place has get customer service. No place is completely save, but they do there best to protect what you have. That's why you should have insurance. You protect you home with the best security system and still your home gets broken into. As for the price if going up $15 are a little more is a problem, then you haven't been to Price storage. That's a place that will ripe you off. I've just movies In a unit. I'm happy with the people and the place. As for the security I feel it great. No place is really save not even your home think about that unhappy person. read more

Great customer service and prompt response to all of our questions and concerns! Glenda was of great help and very nice.

Gary was very helpful in getting me a unit that was just right for me. This spot was fast, efficient, and well priced. Come check it out!

Deffinatly recommend this place, great units and there manager luke helped me out a bunch.

Been renting a garage since November 2016. Clean facility. The friendly guy left and now it's an older lady. I haven't met her yet though. The only thing negative for me is the amount of homeless people that rent and hang out in their unit all day. Some look creepy. Luckily I don't have to go through the Halls since I have a garage outside read more

The customer service is excellent and staff is knowledgeable, friendly and helpful. They answered all our questions promptly, followed up with a phone call to facilitate our move-in, and reserved a space for inspection. The facility is neat, well-maintained and secure. Great service! read more

Very friendly staff will help you find just the right size for your needs - including strange shaped units under stairs with extra space. If you don't have proof of homeowner/rental insurance, add $10/mo to whatever prices you are quoted. read more

After reading online reviews and someone I know had highly recommended A-1, I'm glad I stopped in just to see what size I would need. Jessica was OUTSTANDING!! She explained everything, the sizes, costs & online payments. She showed me 2, very clean units. As we walked around she pointed out the security cameras. The place was very clean & secure. I was able to rent a unit for 6 months. Jessica's customer service & experience were wonderful!! I will gladly & highly recommend A-1 Self Storage to family & friends!! read more

Great customer service when I have questions they crew at A-1 answers quickly and completely. Great job!

I have been a storage renter at many different locations. But, this place is clean, neat, and the management is caring, helpful and always available for you. Phyllis & Patrick bend over backwards to keep your patronage . And believe me, I have put them to the test on occasion. The only drawback is that the individual storage units have no electricity for lighting inside your personal unit. Bummer..If you are in the market for storing some items. check this place out. You won't get any better !! Tell them I sent you. read more

I have used this A-1 Self Storage on two occasions. The office is clean and the storage prices are competitive. What makes this location really stand out is the customer service. Great customer service these days is hard to find. The first time I showed up, Patrick was very helpful and took me on a tour of the facility. The woman that works there was very nice too. I'm not sure, but I believe they are both owners of that location which may explain why they took such a personal interest in giving me a great customer experience. read more

I have rented storage units before. Some of those for years at a time. While I was satisfied with those A-1 is the cleanest and friendliest I have encountered. I am also very impressed with their security measures. You will not find any nicer people to do business with and will be very pleased with the unit read more

I just got a storage space here A-1 storage on West main and Phyllis help me clear everything else went through the price the numbers and gave me a great deal, this place is awesome and very reasonably priced read more

Staff is very friendly and helpful! They answered all my questions and provided me with helpful information. Will definitely be renting a unit here! read more

Be very wary of this company! First off, they are more expensive than most other places. I rented a 5x5 for 50% off of usual $71/mo. On top of the $35.50,they added $20 (admin fee) and $10 (mandatory insurance that really didn't even cover my stuff) = $65 for a 5x5! Next month was going to be $81 for a 5x5?? No thank you. Found a cheaper unit. Got out in 26 days. Second thing, woman in the office said one thing but it wasn't listed in the agreement. When I went to note down in the agreement what she had just told me, she got very upset saying that nothing could be written on the agreement and if I didn't like it I could find another place. When I stated that I was only writing down what she told me, she got cool as ice and told me to take it or find another place. As I was there with a truck and friends waiting, she knew I was stuck and HAD to take it. Last thing I wanted to share is that I overheard the major storage unit owners (Like A-1) are getting together and PRICE FIXING storage units. So I recommend being aware and checking around. read more

This was the best storage experience I have ever had because the onsite office gave awesome customer service! They explained everything in detail and told me ahead of time about anything complicated and made sure I knew how to get in and out and lock up and when the bills were due and how I could pay online! I really appreciate them! read more

I recommend A-1 Self Storage for all your storage needs. Patrick is super friendly, professional and helpful. Whenever I have had an issue with anything such as determining what size storage I needed for a second space, Patrick helped me figure it out. Phyllis is nice too it's just that Patrick is usually the one who is there when I call or stop in. Also, the place is always clean and utility carts are readily available to transport your storage items. read more

We had to store stuff for several years and Patrick and Phyllis were always helpful, friendly and took awesome care of us and our stuff. Thanks! read more

Good and energetic customer service and clean facility. Very professional. What I like most was the door alarms. I will be gone for a few months and can breathe easy, I know my stuff is safe. Thank you A-1! read more

I have rented my unit for almost a year and up until June I was ok with the facility but then the worst nightmare happened to me and 9 others we were violated. This place has no security system in place our units were broken into and we were robbed. The staff and management did shocked me with how little this incident was to them and how I was lied to in the beginning with my first question was "will my stuff be safe here. The lady reasurred me that each unit has it's own alarm and will go off if it is opened and your gate code wasnt entered. That is a lie once they turn the gate code box off at 8 all the units are no longer protected at all your everyone's alarm gets shut off. I stayed after closing time for an hour just to see how vulnerable our stuff really is. There's no cameras in the hall the buildings have no locks. The men who robbed our units got in the front gate walked all the way to the very last door on the left went in upstairs and hit different units in the hall off to the left . What's strange is these units hit were scattered on this row almost like these men knew exactly which ones to hit. They had to because in my unit they only took the bags that had my most valuable things alot that cannot ever be replaced and they didn't touch or move anything else in my unit. Whoever did this knew they didn't have to worry about the noise they made and had to have know they didn't need to rush. Once they got the things they wanted they WALKED out the front gate. This is insane and gets crazier! The first thing when I showed up to see the heartbreaking loss and devastation I was given insurance paperwork to file a claim and be compensated oh and they didn't even call the cops they made me and each individual call ourselves. The cop only came out to do an inventory so that we could get a report number for the insurance people. No investigation no compensation I mean if I was the owner I'd feel so horrible I'd have given those tenants a free month in hopes I didn't loose them over this. I wouldn't recommend this place unless all you have is junk you really don't care about because your stuff is free to the taking to anyone with lock cutters. I am getting my things out of there and believe me I am not gonna stop pushing this company to up or I'm sorry add the Security they promise prospective renters. If any of you that got their until broken into please contact me ASAP I have some pretty important information to tell you. Caliblue1984 at yahoo. This was no desperate robber situation this was someone who knew exactly how to break in and exactly what to take and knew they'd get away with it. read more

Phyllis was the best! She was helpful and I can't say enough about how great their service is.